Leave of Absence Case Manager * remote *

ReedGroup

Florida

United States

Customer Service / Call Center
(No Timezone Provided)

Do you have the desire to be part

of a growing and innovative team? Is a culture where “People Count” and “We do the Right Thing” important to you? If so, ReedGroup is actively seeking compassionate, driven and service-oriented individuals to join our Operations Team as a Leave of Absence Case Manager. You’ll need to be prepared to think on your feet while supporting individuals who are making major life decisions. You’ll find yourself working with a committed group of colleagues who are not afraid of hard work or rapid change. We go home every day knowing that the work we do really matters, and that we make a difference in people’s lives.

In this position you will find yourself working in a modern workspace (when we return to our offices) and in an environment with kind and caring peers and managers. We care about one another as well as the health and well-being of our clients and employees. We strive to accomplish our goals together and we celebrate successes by honoring you as an individual and as part of a larger team.

As our Leave of Absence (LOA) Case Manager, you will administer our client's leave plans, including FMLA, by coordinating the Federal, State and Client Company leave policies. In your role, you will ensure compliance and proper documentation in regard to all applicable laws, regulations, and plans. As our subject matter expert, the LOA CM processes documentation and claim decisions, according to FMLA and client-specific plans. 

Your Responsibilities

  • Act as subject matter expert for client specific FMLA and state absence plans. When applicable, research to gain necessary information related to the case management process.
  • Demonstrate adherence to ReedGroup values and performance guidelines, including complete and accurate documentation.
  • Ensure quality standards for case management are met. Implement ReedGroup’s continuous quality improvement process whenever efficiencies or quality standards are not met.
  • Utilize appropriate clinical resources as needed.
  • Pro-actively communicate with client employees as needed, ensuring a high-quality customer experience.
  • Manage caseload efficiently, organize priorities, provide timely intervention and maintain sensitivity to confidential records.
  • Provide support to Intake/Customer Service team as needed in our Call Center.
  • Qualifications

    Your Qualifications

  • High School Diploma or equivalent.
  • Minimum of one year of customer service experience.
  • Strong oral and written communication skills to interact with claimants clearly, concisely, and persuasively.
  • Knowledge of the Family Medical Leave Act is preferred.
  • Basic knowledge of medical terminology and telephone etiquette.
  • Ability to interact professionally with a diverse group (executives, managers, legal, and subject matter experts).
  • Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards.
  • Ability to work in a fast-paced environment with short deadlines.
  • Ability to type 50+ WPM.
  • Intermediate to advanced level of computer experience.
  • Location

    This role can be a remote/work from home position located anywhere in the continental United States.

    Travel

    There is no travel required for this position.

    Our Promise

    At Reed, you’ll have the support and flexibility to achieve your professional and personal goals.

    Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

    In addition to the start of a great career path, we offer our employees:

    Benefits

  • 401k plan with company match and two-year vesting
  • Paid parental leave and backup family care.
  • Medical, dental, vision plans
  • Life and disability insurance
  • Paid Time Off
  • Wellness discounts
  • Tuition assistance
  • Work-Life Balance

    We recognize the importance of a work life balance. We promote healthy lifestyles and flexible work arrangements for our employees. 

    Leave of Absence Case Manager * remote *

    ReedGroup

    Florida

    United States

    Customer Service / Call Center

    (No Timezone Provided)

    Do you have the desire to be part

    of a growing and innovative team? Is a culture where “People Count” and “We do the Right Thing” important to you? If so, ReedGroup is actively seeking compassionate, driven and service-oriented individuals to join our Operations Team as a Leave of Absence Case Manager. You’ll need to be prepared to think on your feet while supporting individuals who are making major life decisions. You’ll find yourself working with a committed group of colleagues who are not afraid of hard work or rapid change. We go home every day knowing that the work we do really matters, and that we make a difference in people’s lives.

    In this position you will find yourself working in a modern workspace (when we return to our offices) and in an environment with kind and caring peers and managers. We care about one another as well as the health and well-being of our clients and employees. We strive to accomplish our goals together and we celebrate successes by honoring you as an individual and as part of a larger team.

    As our Leave of Absence (LOA) Case Manager, you will administer our client's leave plans, including FMLA, by coordinating the Federal, State and Client Company leave policies. In your role, you will ensure compliance and proper documentation in regard to all applicable laws, regulations, and plans. As our subject matter expert, the LOA CM processes documentation and claim decisions, according to FMLA and client-specific plans. 

    Your Responsibilities

  • Act as subject matter expert for client specific FMLA and state absence plans. When applicable, research to gain necessary information related to the case management process.
  • Demonstrate adherence to ReedGroup values and performance guidelines, including complete and accurate documentation.
  • Ensure quality standards for case management are met. Implement ReedGroup’s continuous quality improvement process whenever efficiencies or quality standards are not met.
  • Utilize appropriate clinical resources as needed.
  • Pro-actively communicate with client employees as needed, ensuring a high-quality customer experience.
  • Manage caseload efficiently, organize priorities, provide timely intervention and maintain sensitivity to confidential records.
  • Provide support to Intake/Customer Service team as needed in our Call Center.
  • Qualifications

    Your Qualifications

  • High School Diploma or equivalent.
  • Minimum of one year of customer service experience.
  • Strong oral and written communication skills to interact with claimants clearly, concisely, and persuasively.
  • Knowledge of the Family Medical Leave Act is preferred.
  • Basic knowledge of medical terminology and telephone etiquette.
  • Ability to interact professionally with a diverse group (executives, managers, legal, and subject matter experts).
  • Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards.
  • Ability to work in a fast-paced environment with short deadlines.
  • Ability to type 50+ WPM.
  • Intermediate to advanced level of computer experience.
  • Location

    This role can be a remote/work from home position located anywhere in the continental United States.

    Travel

    There is no travel required for this position.

    Our Promise

    At Reed, you’ll have the support and flexibility to achieve your professional and personal goals.

    Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

    In addition to the start of a great career path, we offer our employees:

    Benefits

  • 401k plan with company match and two-year vesting
  • Paid parental leave and backup family care.
  • Medical, dental, vision plans
  • Life and disability insurance
  • Paid Time Off
  • Wellness discounts
  • Tuition assistance
  • Work-Life Balance

    We recognize the importance of a work life balance. We promote healthy lifestyles and flexible work arrangements for our employees.