About us
Launched in 2018, kea is changing the way restaurants operate. We've built a SaaS voice product that takes calls on the behalf of the restaurant, helping customers place their orders without having to speak to someone in the store. This allows the restaurant to stop context-switching and focus on what they do best: making great food. We've raised $18m to date and we're building an amazing team to drive the world's restaurant commerce. We've experienced over 500% year-over-year revenue growth, and plan to continue that trend by providing even more value for our customers through our technology. There are tens of thousands of restaurants out there that need kea, and we're building for them.
Our Commitment as a team
We are one unit moving at high velocity. We play to win the long game. We are compassionate and care for others. We are open and transparent. As you review the below keep Our Commitment in mind. Your uniqueness is valued and differences of opinion, background, and ability are welcomed. If you think you satisfy even just a few of the below points, please apply!
About the Role
kea is seeking a full-time Telephony Onboarding Specialist that will be critical in creating scalable processes for onboarding customers, troubleshooting issues, and maintaining detailed documentation and project plans. You will interact with technical and nontechnical customers at both the senior and entry level, so tailoring your communication to your audience will be critical to your success. Each store has a unique telephony system and provider that will need to be properly configured to integrate with kea technology, especially call forwarding. Internally you will work closely with several departments, including Account Management, Customer Success and Product Development as the subject matter expert in Telephony. You will be successful if you have strong customer management and project management abilities combined with the necessary technical knowledge of call forwarding and phone systems.
What your day-to-day looks like
What sets you up for success
What we offer:
kea
Palo Alto California
United States
Customer Service / Call Center
(No Timezone Provided)
About us
Launched in 2018, kea is changing the way restaurants operate. We've built a SaaS voice product that takes calls on the behalf of the restaurant, helping customers place their orders without having to speak to someone in the store. This allows the restaurant to stop context-switching and focus on what they do best: making great food. We've raised $18m to date and we're building an amazing team to drive the world's restaurant commerce. We've experienced over 500% year-over-year revenue growth, and plan to continue that trend by providing even more value for our customers through our technology. There are tens of thousands of restaurants out there that need kea, and we're building for them.
Our Commitment as a team
We are one unit moving at high velocity. We play to win the long game. We are compassionate and care for others. We are open and transparent. As you review the below keep Our Commitment in mind. Your uniqueness is valued and differences of opinion, background, and ability are welcomed. If you think you satisfy even just a few of the below points, please apply!
About the Role
kea is seeking a full-time Telephony Onboarding Specialist that will be critical in creating scalable processes for onboarding customers, troubleshooting issues, and maintaining detailed documentation and project plans. You will interact with technical and nontechnical customers at both the senior and entry level, so tailoring your communication to your audience will be critical to your success. Each store has a unique telephony system and provider that will need to be properly configured to integrate with kea technology, especially call forwarding. Internally you will work closely with several departments, including Account Management, Customer Success and Product Development as the subject matter expert in Telephony. You will be successful if you have strong customer management and project management abilities combined with the necessary technical knowledge of call forwarding and phone systems.
What your day-to-day looks like
What sets you up for success
What we offer: