Senior Customer Success Manager - Construction(Remote)

Senior Customer Success Manager (Remote)About Our ClientOur client is an Atlanta based construction schedule analytics SaaS software company that is looking to hire an experienced Customer Success Manager, with relevant construction scheduling knowledge and experience, to work in an exciting, fast-paced, fun, and rewarding start-up environment to support our growing customer base.Our client focuses on using technology to provide customers with tremendous insight into their construction projects. Therefore, the Senior Customer Success Manager will be interacting with customers on a daily basis to ensure that users understand the software and are utilizing it the successfully maximize the value that our client offers to its business.What You'll DoAs the CSM, you will need to understand the different personas of our client's customers to communicate the value of the company and ensure the customers realize value in the product by keeping a focus on customer outcomes and utilization. You will begin to understand the customers through the initial introductions via technical presentations during the sales process, feeding into the onboarding process and retention strategies. Interaction with Sales, Marketing, and Product Development will be expected. You will be involved in all aspects of support, account management, product demonstration, customer education, as well as feedback for the product road map. Other responsibilities include:Becoming proficient in all aspects of the Company's platform in order to answer any customer inquiries.Provide insights to customers to ensure that they get the most value with the aim of helping grow the customer baseUnderstand customer outcomes by communicating with customers, analyze customer health metrics, and gather other feedbackRepresent the voice of the customer to provide input into product development, marketing and salesCollaborate closely with team members to support renewals and expansion opportunitiesServe as a contact for the onboarding and training of new customers, as well as post go-live supportGauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvementsAssist in developing training, educational, and help-desk materialsQualifications:7+ years of construction industry experience, with a detailed knowledge with construction scheduling, construction project controls, risk management, and delaysBachelor's degree in Engineering or Construction is desiredA strong background in customer/client management, with the ability to manage 25+ customers/clients simultaneouslyExperience in the construction industry as a scheduler, contractor, or consultant is desiredExperience in Primavera P6 and Microsoft ProjectInterest in developing, maintaining, and analyzing construction schedules on projectsDesire to wear multiple hats and solve problemsA self-starter with a can-do attitudeExcellent communication skillsFlexible approach to work in changing situations and uncertaintyProcess improvement focusedSkills in implementing the CPM methodology to identify critical delay and recoveries during the life cycle of a projectAbility to identify client needs & use patterns and convey that to the software development team What Our Client Offers You:Our client values their employees' time and efforts. Their commitment to your success is enhanced by their competitive compensation offering a salary of $100,000-$125,000 Annually and an extensive benefits package, includingHealthVisionDental529 Education ProgramAdoption AssistanceDisability InsuranceFlexible Spending AccountHealth Savings AccountPaid Time OffPaid HolidaysOur client is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.