Commercial General Liability Property Damage Claims Representative (remote opportunity)

Grange Insurance

Indianapolis Indiana

United States

Customer Service / Call Center
(No Timezone Provided)

Job Details

Description

Summary: In this role you will be responsible for investigating, evaluating, and negotiating the settlement of Commercial General Liability Property Damage Claims to promote resolution accuracy, customer satisfaction and policyholder retention.

What You’ll Be Doing:

  • Pursuant to Company line of business strategies and good faith claim settlement practices: investigates, evaluates, negotiates, and settles (within authorized limits) assigned claims. This role will specialize in the handling of third-party commercial general liability property damage claims. Standard work will include contract analysis, complex coverage interpretation, in depth liability investigation and damage assessment.
  • Demonstrates technical proficiency, allowing for the handling of more complex claims with minimal supervision.
  • Establishes and maintains positive relationships with both internal and external customers, providing excellent customer service. The goal is an effortless customer experience.
  • Regular and effective communication with our agents and business partners, including face-to-face visits when required, to assist in building effective working relationships.
  • Will be the “point person” (when required) for certain identified large stewardship customer accounts where specialized communication and handling are required.
  • Assist other departments (when required) with investigations and overflow claim handling.
  • Demonstrates efficient and effective handling of assigned workload with limited supervision or direction producing proficient results.

    • What You’ll Bring To The Company:

    High school diploma or equivalent education plus five (5) years claims experience with a minimum of two years handling Commercial General Liability Property Damage exposures with preference to those candidates with Construction Defect handling experience. Additional experience in Commercial General Liability Bodily Injury, EPLI or first party property damage estimating is a plus. Must possess strong communication and organization skills and be proficient and adaptable to a variety of computer software programs. Demonstrated ability to interact with customers and agents in a professional manner. Ability to learn quickly and work independently.

    About Us:

    Grange Insurance Company, with $3 billion in assets and more than $1.3 billion in annual revenue, is an insurance provider founded in 1935 and based in Columbus, Ohio. Through its network of independent agents, Grange offers auto, home, life and business insurance protection. Life insurance offered by Grange Life Insurance and Kansas City Life Insurance. Grange Insurance Company and its affiliates serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia and Wisconsin.

    Who We Are:

    We are committed to an inclusive work environment where we welcome and value diversity and inclusion. We hire great talent from a wide variety of backgrounds, and our associates are our biggest strength. The diversity of our associates, their backgrounds, experiences, and individual differences are the foundation for our success. Our inclusive culture empowers all of us to “Be One Team”, “Deliver Excellence”, “Communicate Openly”, “Do the Right Thing”, and “Solve Creatively for Tomorrow”. We have active Associate Resource Groups and a Diversity and Inclusion Team, that focuses on professional development, networking, business value and community outreach; all which encourage and facilitate an environment that fosters learning, innovation, and growth. Together we use our individual experiences to learn from one another and grow as professionals and as humans. 

    We welcome the unique contributions that you bring from education, opinions, culture, beliefs, race, color, religion, age, sex, national origin, handicap, disability, sexual orientation, gender stereotyping, gender identity or expression, genetic information, ancestry, pregnancy, veteran status, and citizenship.

    Grange Enterprise is proud to be part of the CEO Action for Diversity and Inclusion™, a national initiative of more than 1400 CEOs working for the advancement of diversity and inclusion within the workplace.

    Qualifications

    Skills

    Behaviors

    :

    Motivations

    :

    Education

    Experience

    Licenses & Certifications

    Commercial General Liability Property Damage Claims Representative (remote opportunity)

    Grange Insurance

    Indianapolis Indiana

    United States

    Customer Service / Call Center

    (No Timezone Provided)

    Job Details

    Description

    Summary: In this role you will be responsible for investigating, evaluating, and negotiating the settlement of Commercial General Liability Property Damage Claims to promote resolution accuracy, customer satisfaction and policyholder retention.

    What You’ll Be Doing:

  • Pursuant to Company line of business strategies and good faith claim settlement practices: investigates, evaluates, negotiates, and settles (within authorized limits) assigned claims. This role will specialize in the handling of third-party commercial general liability property damage claims. Standard work will include contract analysis, complex coverage interpretation, in depth liability investigation and damage assessment.
  • Demonstrates technical proficiency, allowing for the handling of more complex claims with minimal supervision.
  • Establishes and maintains positive relationships with both internal and external customers, providing excellent customer service. The goal is an effortless customer experience.
  • Regular and effective communication with our agents and business partners, including face-to-face visits when required, to assist in building effective working relationships.
  • Will be the “point person” (when required) for certain identified large stewardship customer accounts where specialized communication and handling are required.
  • Assist other departments (when required) with investigations and overflow claim handling.
  • Demonstrates efficient and effective handling of assigned workload with limited supervision or direction producing proficient results.

    • What You’ll Bring To The Company:

    High school diploma or equivalent education plus five (5) years claims experience with a minimum of two years handling Commercial General Liability Property Damage exposures with preference to those candidates with Construction Defect handling experience. Additional experience in Commercial General Liability Bodily Injury, EPLI or first party property damage estimating is a plus. Must possess strong communication and organization skills and be proficient and adaptable to a variety of computer software programs. Demonstrated ability to interact with customers and agents in a professional manner. Ability to learn quickly and work independently.

    About Us:

    Grange Insurance Company, with $3 billion in assets and more than $1.3 billion in annual revenue, is an insurance provider founded in 1935 and based in Columbus, Ohio. Through its network of independent agents, Grange offers auto, home, life and business insurance protection. Life insurance offered by Grange Life Insurance and Kansas City Life Insurance. Grange Insurance Company and its affiliates serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia and Wisconsin.

    Who We Are:

    We are committed to an inclusive work environment where we welcome and value diversity and inclusion. We hire great talent from a wide variety of backgrounds, and our associates are our biggest strength. The diversity of our associates, their backgrounds, experiences, and individual differences are the foundation for our success. Our inclusive culture empowers all of us to “Be One Team”, “Deliver Excellence”, “Communicate Openly”, “Do the Right Thing”, and “Solve Creatively for Tomorrow”. We have active Associate Resource Groups and a Diversity and Inclusion Team, that focuses on professional development, networking, business value and community outreach; all which encourage and facilitate an environment that fosters learning, innovation, and growth. Together we use our individual experiences to learn from one another and grow as professionals and as humans. 

    We welcome the unique contributions that you bring from education, opinions, culture, beliefs, race, color, religion, age, sex, national origin, handicap, disability, sexual orientation, gender stereotyping, gender identity or expression, genetic information, ancestry, pregnancy, veteran status, and citizenship.

    Grange Enterprise is proud to be part of the CEO Action for Diversity and Inclusion™, a national initiative of more than 1400 CEOs working for the advancement of diversity and inclusion within the workplace.

    Qualifications

    Skills

    Behaviors

    :

    Motivations

    :

    Education

    Experience

    Licenses & Certifications

    Apply