Customer Service Representative- Remote in VA

Sentara Healthcare

Chesapeake West Virginia

United States

Customer Service / Call Center
(No Timezone Provided)

Overview

Sentara is currently hiring an
Customer Service Representative
For Virginia Premier!

This is a Full Time position with rotating shift hours and great benefits!
Position is located in Chesapeake, VA.


Job Requirements :

  • Education: High School Grad or Equivalent
  • Required: Customer Service – 2 years, Data Entry – Previous experience
  • Pre-employment screening required.
  • Sentara Health Plans is the health insurance division of Sentara Healthcare doing business as Optima Health and Virginia Premier.

    Sentara Health Plans provides health insurance coverage through a full suite of commercial products including consumer-driven, employee-owned and employer-sponsored plans, individual and family health plans, employee assistance plans and plans serving Medicare and Medicaid enrollees.

    With more than 30 years’ experience in the insurance business and 20 years’ experience serving Medicaid populations, we offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services – all to help our members improve their health.

    Responsibilities Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries related to Plan prescription benefits, eligibility or claim payment issues. Provide quality service and customer satisfaction through effective communication and education. Qualifications Education Level
    High School Grad or Equivalent Experience
    Required: Customer Service – 2 years, Data Entry – Previous experience

    Preferred: None, unless noted in the “Other” section below

    License
    None, unless noted in the “Other” section below Skills
    None, unless noted in the “Other” section below Other
    Pre-employment screening required.

    Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

    Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.
    In support of our mission “to improve health every day,” this is a tobacco-free environment.

    We are excited about your interest in a career with Sentara Healthcare. We want to share a change that has been made to our required immunization policy. We have added COVID vaccine to our policy.

    The highly contagious Delta variant is causing another spike in the number of COVID-19 infections nationally, with unvaccinated individuals at the highest risk. As one of the community’s front-line defenses against COVID-19, we believe we have a moral and ethical responsibility to protect the health of our team members, patients, residents, and communities through a vaccination requirement. Effective immediately, all Sentara Healthcare employees are required to receive the COVID 19 vaccine.

    Medical and/or Religious exemptions will be considered.

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    Customer Service Representative- Remote in VA

    Sentara Healthcare

    Chesapeake West Virginia

    United States

    Customer Service / Call Center

    (No Timezone Provided)

    Overview

    Sentara is currently hiring an
    Customer Service Representative
    For Virginia Premier!

    This is a Full Time position with rotating shift hours and great benefits!
    Position is located in Chesapeake, VA.


    Job Requirements :

  • Education: High School Grad or Equivalent
  • Required: Customer Service – 2 years, Data Entry – Previous experience
  • Pre-employment screening required.
  • Sentara Health Plans is the health insurance division of Sentara Healthcare doing business as Optima Health and Virginia Premier.

    Sentara Health Plans provides health insurance coverage through a full suite of commercial products including consumer-driven, employee-owned and employer-sponsored plans, individual and family health plans, employee assistance plans and plans serving Medicare and Medicaid enrollees.

    With more than 30 years’ experience in the insurance business and 20 years’ experience serving Medicaid populations, we offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services – all to help our members improve their health.

    Responsibilities Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries related to Plan prescription benefits, eligibility or claim payment issues. Provide quality service and customer satisfaction through effective communication and education. Qualifications Education Level
    High School Grad or Equivalent Experience
    Required: Customer Service – 2 years, Data Entry – Previous experience

    Preferred: None, unless noted in the “Other” section below

    License
    None, unless noted in the “Other” section below Skills
    None, unless noted in the “Other” section below Other
    Pre-employment screening required.

    Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

    Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.
    In support of our mission “to improve health every day,” this is a tobacco-free environment.

    We are excited about your interest in a career with Sentara Healthcare. We want to share a change that has been made to our required immunization policy. We have added COVID vaccine to our policy.

    The highly contagious Delta variant is causing another spike in the number of COVID-19 infections nationally, with unvaccinated individuals at the highest risk. As one of the community’s front-line defenses against COVID-19, we believe we have a moral and ethical responsibility to protect the health of our team members, patients, residents, and communities through a vaccination requirement. Effective immediately, all Sentara Healthcare employees are required to receive the COVID 19 vaccine.

    Medical and/or Religious exemptions will be considered.

    |