Lead Credit Balance Clerk - Remote in Texas

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Financial discipline and accountability count more today than ever. Which is why your performance and innovation will find a reception here like nowhere else as you help people live healthier lives while doing Schedule Monday-Friday standard business hours. No nights, no weekends and no holidays.You'll enjoy the flexibility to telecommute* from within the state of Texas as you take on some tough challenges.Job Function Description Leads with compassion and integrity and embodies UHG Core Values Provides oversight, training, and support to the Credit Balance Specialists. Utilizes various reports to ensure all aspects of the Credit Balance workflow are appropriately targeted for resolution, including (but not limited to) debits in credit queues, single-line item credits, complex high dollar credits, aged credits, and daily SLAs. General Job Profile Moderate work experience within own function. Some work is completed without established procedures. Basic tasks are complete without review by others. Supervision/guidance is required for higher level tasks. Job Scope and Guidelines Applies knowledge/skills to activities that often vary from day to day Demonstrates proficient knowledge and skills in own function Leads project initiatives Assists with project assignment and coordination Assists with SOP and client-based job aids Processes and reviews escalations Assists with inventory management and distribution Leads team huddles, working sessions, and on-the-job training Escalates process improvement opportunities Leads root cause analysis Identifies workflow improvement opportunities, inventory trends, and issues Assists team with more complex accounts Assists with offshore partners Leads weekly touch base with offshore partners Works with client and opens service tickets to aid in removing barriers for the team Works with Supervisor to solve more complex problems, as needed Prioritizes and organizes own work to meet agreed upon deadlines Proactively identifies, researches and resolves (with position scope) unusual, complex or escalated issues, as necessary. Identifies and articulates non-compliance with established O360 Credits Policy requirements. Ability to troubleshoot, understand and/or adapt moderately complex oral and or written instructions/guidelines to diverse or dissimilar situations Routinely audits the team's work to ensure that all guidelines and policies are being followed. Provide inventory summaries/reports to Supervisor Provides weekly aged Government reports to Supervisor Attends weekly Workforce Management calls to ensure the team is meeting production expectations Manages team's Webstation schedules You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School diploma or GED required 5 years of experience in revenue cycle and health/medical billing and collections 1 year experience in Athena, GECB, Nextgen, eCW and Allscripts Proficient in 10 key and alpha/numeric data entry. Advanced knowledge in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use. Ability to work in a fast-past, deadline driven environment. Ability to work effectively in both team and individual environments Preferred Qualifications: 1 year of experience in Epic UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter PolicyDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: #RPO, revenue cycle, health, Epic, billing, collections, Athena, GECB, Nextgen, eCW, Allscripts, remote, virtual, work from home WFH, telecommute, data entry, credit, finance, accounting