VROOM: Remote Customer Service Representative (Mountain View)

Being an Automotive Customer Representative Agent:As an Automotive Customer Service Representative, you ll be taking calls from customers of a leading American online used car retailer. You ll be the customers first line of contact, answering questions, triaging issues, and acting as a customer advocate within the scope of company policies and procedures.If you re a skilled customer service representative, good communicator, detail-oriented, able to de-escalate challenging situations, and interested in working from home, this may be a great opportunity for you.This remote, flexible opportunity pays independent contractors $10.50/hour.It s remote and flexible.You ll be taking calls and making money from the comfort of your own home.Plus, you ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don t. You ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.Hours of operation are 9:00 AM to 8:00 PM ET, Monday through Saturday. You ll have the flexibility to set your schedule within those hours of operation.Essential Functions:Answer incoming callsReview customer history as necessaryFollow policy and procedure guidelinesAct as an advocate for each customerAnswer questions regarding product and company details; sales; and refunds, returns, and repairsIdentify customers needs, clarify information, research every issue, and provide solutions and/or alternativesDetermine service requirements by working with customersAnswer questions regarding product and company details; sales; and refunds, returns, and repairsFollow path of escalation and engage additional support as necessaryPlace outbound as necessary to obtain needed information and/or resolve customer issuesDocument information and outcomes as necessary About You:Prior customer service experience is required. In addition, successful Automotive Customer Service Representatives have the following characteristics:Excellent customer service skillsStrong attention to detailExcellent listening skillsExceptional spoken and written communication skillsStrong problem-solving and de-escalation skillsSelf-motivated and determinedStrong typing skillsHighly proficient in computer usage and navigating seamlessly between multiple applicationsFamiliarity with CRM systems and practicesTo be an Automotive Customer Service Representative, you ll need a computer and equipment meeting the following specifications, at a minimum:Internet: High-speed, hard-wired internet (no WiFi or satellite)Operating System: Windows 7, Windows 8, Windows 10, Mac OS X Lion (Version 10.7), Mountain Lion (Version 10.8), Mavericks (Version 10.9), Yosemite (Version 10.10), or El Capitan (Version 10.11)Memory: 2GB of RAMMonitor: Dual monitors, each capable of displaying at least 1024 x 768 pixelsSound: Sound card (standard on most computers)Virus Protection: Up-to-date anti-virus softwareHeadset: USB noise-canceling headsetNexRep contracts with people in 33 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US. Associated topics: agent, agente de servicio al cliente, answer, customer care specialist, customer service representative, phone, platform support, service, service specialist, telephone service representative