Operations Analyst Client Experience - Remote

UnitedHealth Group

Atlanta Georgia

United States

Other
(No Timezone Provided)

It's that time, isn't it? You're ready for the next step forward and an opportunity to build on your skills. And it just so happens that there's never been a better time to become a part of the team at UnitedHealth Group. We're driving even higher levels of sophistication in how provider networks are formed and operate. The goal is to improve quality of service while exploring new ways to manage costs. Here's where you come in. You'll use your knowledge of insurance claims and customer service to help create strong relationships with the providers in our networks. As you do, you'll discover the resources, backing and opportunities that you'd expect from a Fortune 5 leader.


Primary Responsibilities:
You will be the internal advocate for our enterprise health care clients, making sure that our products are meeting customers' expectations and that our customers are getting everything they seek from our products. Your goal is to ensure a high level of service and customer satisfaction. You will fulfill this mission proactively, leveraging both systems and personal interaction. Internally, you'll represent the voice of your clients to cross-functional teams at DocASAP. Externally, you'll understand client needs; offer them the best possible DocASAP solutions; conduct regular training and feedback collection sessions to improve their engagement.

You are, in a word, customer-focused with experience in customer success management. While working with the customer, you will be leading the onboarding of new health care provider's onboarding on DocASAP online solution while ensuring client's scheduling requirements are fully met. In addition, you will also play a key role in providing training sessions to customer on the solution. You will work as an operational support and will be required to drill deeper into operational and technical issues to identify root causes You're a go-getter who starts conversations and knows how to become a trusted advisor, while helping the team continually build new processes to support our growing company.

You'll enjoy the flexibility to telecommute* from within the U.S. as you take on some tough challenges.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Able to perform testing against requirements and lead UAT (User Acceptance Testing)
  • Demonstrated experience in identifying and implementing process improvements and best practices.
  • High level understanding of web technology and analytical problem-solving mind set

Preferred Qualifications:

  • Bachelor's degree
  • 3-4 years of customer/client relationship experience with technical background
  • Experience with healthcare practice management systems
  • Able to thrive in a startup environment with your flexibility, curiosity and right attitude in ambiguity
  • Team player with effective communication and interpersonal skills
  • Skills in active listening and problem solving
  • Ability to remain calm in stressful situations
  • Excellent knowledge of the Microsoft Office Suite
  • Previous administrative experience in a healthcare setting


UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, in addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Operations Analyst, Client Experience, Optum, WAH, WFH, Remote, Telecommute, Client Relationship, Hiring Immediately, #RPO

Operations Analyst Client Experience - Remote

UnitedHealth Group

Atlanta Georgia

United States

Other

(No Timezone Provided)

It's that time, isn't it? You're ready for the next step forward and an opportunity to build on your skills. And it just so happens that there's never been a better time to become a part of the team at UnitedHealth Group. We're driving even higher levels of sophistication in how provider networks are formed and operate. The goal is to improve quality of service while exploring new ways to manage costs. Here's where you come in. You'll use your knowledge of insurance claims and customer service to help create strong relationships with the providers in our networks. As you do, you'll discover the resources, backing and opportunities that you'd expect from a Fortune 5 leader.


Primary Responsibilities:
You will be the internal advocate for our enterprise health care clients, making sure that our products are meeting customers' expectations and that our customers are getting everything they seek from our products. Your goal is to ensure a high level of service and customer satisfaction. You will fulfill this mission proactively, leveraging both systems and personal interaction. Internally, you'll represent the voice of your clients to cross-functional teams at DocASAP. Externally, you'll understand client needs; offer them the best possible DocASAP solutions; conduct regular training and feedback collection sessions to improve their engagement.

You are, in a word, customer-focused with experience in customer success management. While working with the customer, you will be leading the onboarding of new health care provider's onboarding on DocASAP online solution while ensuring client's scheduling requirements are fully met. In addition, you will also play a key role in providing training sessions to customer on the solution. You will work as an operational support and will be required to drill deeper into operational and technical issues to identify root causes You're a go-getter who starts conversations and knows how to become a trusted advisor, while helping the team continually build new processes to support our growing company.

You'll enjoy the flexibility to telecommute* from within the U.S. as you take on some tough challenges.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Able to perform testing against requirements and lead UAT (User Acceptance Testing)
  • Demonstrated experience in identifying and implementing process improvements and best practices.
  • High level understanding of web technology and analytical problem-solving mind set

Preferred Qualifications:

  • Bachelor's degree
  • 3-4 years of customer/client relationship experience with technical background
  • Experience with healthcare practice management systems
  • Able to thrive in a startup environment with your flexibility, curiosity and right attitude in ambiguity
  • Team player with effective communication and interpersonal skills
  • Skills in active listening and problem solving
  • Ability to remain calm in stressful situations
  • Excellent knowledge of the Microsoft Office Suite
  • Previous administrative experience in a healthcare setting


UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, in addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Operations Analyst, Client Experience, Optum, WAH, WFH, Remote, Telecommute, Client Relationship, Hiring Immediately, #RPO