Customer Experience Specialist (Nationwide/Remote)

Customer Experience Specialist (Nationwide/Remote) ( Job Number: 2118177 )

Position Summary:

We need an ambitious, competitive, and highly self-motivated individual who wants to advance their career with an innovative and growing company. The successful candidate will be exceptionally organized, possess a strong work ethic, be highly collaborative, and able to multi-task.

Our Customer Experience Team owns each customer interaction via phone, email and chat.

They are the jack-of-all-trades that ensures every customer receives the top level of service whether they are purchasing their 1st truck or 30th.

This is a full-time remote opportunity.

Major Responsibilities:

Handle incoming sales and customer service calls in our busy Corporate Sales Center

Explain sales procedures and respond to inquiries

Input customer information into the Salesforce database

Coordinate work with departments including Titles, Tax, and Asset Management

Interact with internal Penske departments and field locations

Assist with sales transactions and related administrative work

Various duties as assigned to support the efficient operation of the Sales Center

Other duties as assigned by the supervisor

Qualifications:

At least 1 year of experience in a customer service role either in a Call Center environment or in a customer-facing / retail environment is required

High school diploma or equivalent required

Associates or Bachelors Degree preferred

Some level of sales experience or sales skills is preferred

Possess strong people skills and highly service-oriented

Professional telephone presence required

Excellent written and oral communication and interpersonal skills required

Strong multi-tasking and organizational skills required

Ability to work in a fast-paced environment and remain accurate required

Proficiency with computers, including Microsoft and Windows-based programs

Willingness to work in a call center environment required

Fluency in Spanish desirable

Regular, predictable, full attendance is an essential function of the job

Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history), and drug screening are required

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read, communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Penske is an Equal Opportunity Employer.