EAP (Employee Assistance Program) Program Director - Remote

KePRO

Cleveland Ohio

United States

Customer Service / Call Center
(No Timezone Provided)

Description

EAP Program Director - Remote

  • Are you an experienced EAP Program Director looking for a new challenge?
  • Do you value care management and quality improvement?
  • Are you motivated, energetic, and excited to become part of the Kepro team?
If so, you might be our next new team member!

Candidates – please take note. Kepro holds significant contracts with the federal government. As of December 8, 2021, Kepro will require its employees to be fully vaccinated against COVID-19 as required by Executive Order 14042. New hires must be fully vaccinated as of their start date and provide proof of vaccination during the onboarding process. Medical and religious accommodations are available to those who qualify.

Who We Need

Responsible for the overall leadership and direction of Kepro’s Employee Assistance Program (EAP), providing day-to-day operational decisions and acting as the primary liaison and decision maker within the department and with our customer base. The Program Director assists in the strategic development and growth of the company’s EAP services and driving customer satisfaction.

This role is critical to ensuring that assigned contract functions are performed to the highest standard, strengthens the relationship with external customers and meets contract requirements/deliverables. The Director collaborates with other program leaders and management teams to improve processes; determines training needs and improvement opportunities; and assists in budget review and management.

Why us?

Kepro is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting.

People Focused. Mission Driven.

Shape the future of healthcare with us. We are mission driven to improve lives through healthcare quality and clinical expertise.

We do this through our people.

At Kepro, you can do meaningful work that makes a real difference for the lives of individuals across the country. We are an organization that cares deeply about our employees and we provide the training and support to do the best work of your career.

Benefits are a key component of your rewards package at Kepro. These benefits are designed to provide you and your family additional protection, security, and support for both your career and your life away from work. They are comprehensive and fit a variety of needs and situations. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.

What You’ll Do
  • Effectively directs program through objectives and goals assigned for contract compliance.
  • Collaborates with program leaders, including client stakeholders, management teams, and corporate support teams to improve processes, determine training needs and improvement opportunities.
  • Manages vendor partners in the delivery of EAP wrap around services.
  • Assists in budget review and management.
  • Develops partnerships with clients to ensure we are effectively meeting the needs of each of our contracts.
  • Provides leadership and supervision to staff assigned to the program, including 24/7/365 operation teams, account management team, network relations, provider training/education, consumer training/education, data collection and reporting to ensure compliance with Kepro and/or client standards.
  • Works with management and corporate team for the enhancement of our RFP responses, new RFP cycles and related new business.
  • Oversees budget review and analysis to ensure the financial success of the program.
  • Assesses all systems, including contract, policy and procedure, workflow, etc., continually to ensure a high level of customer satisfaction to all stakeholders.
  • Collaborates with management team to create an organizational structure that will ensure effective processes and work designs.
  • Assists in determining development opportunities for staff and teams.
The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.

What You’ll Need
  • Master’s degree within behavioral health field and licensure at the independent level.
  • Minimum 5 years of experience in operations and management.
  • EAP/Healthcare experience strongly desired
  • Experience within Employee Assistance and Work Life field.
  • Knowledge of best practice in EAP/healthcare operations.
  • Knowledge of metrics, productivity measures and reporting.
  • Knowledge of contract development and implementation.
  • Budget and financial skills.
  • Able to lead and mange direct reports to achieve contract deliverables.
  • Aptitude for systems planning and prioritization of tasks
  • Competent communication skills (written and verbal and listening); uses appropriate interpersonal skills with variety of stakeholders.
  • Ability to provide supervision to staff that ensures excellent customer satisfaction.
  • Provide ongoing monitoring and supervision to meet contract deliverables for all operations
  • Provide data analysis and reporting that meets the contractor’s goals of quality care and cost effectiveness in a timely manner.
  • Provide consultation to contractor on system and policy issues.
Thank You!

We know your time is valuable and we thank you in advance for applying for this position. Due to the high volume of applicants we receive, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Kepro and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Kepro Talent Acquisition Team

Mental And Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.

EOE AA M/F/Vet/Disability

Kepro is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EAP (Employee Assistance Program) Program Director - Remote

KePRO

Cleveland Ohio

United States

Customer Service / Call Center

(No Timezone Provided)

Description

EAP Program Director - Remote

  • Are you an experienced EAP Program Director looking for a new challenge?
  • Do you value care management and quality improvement?
  • Are you motivated, energetic, and excited to become part of the Kepro team?
If so, you might be our next new team member!

Candidates – please take note. Kepro holds significant contracts with the federal government. As of December 8, 2021, Kepro will require its employees to be fully vaccinated against COVID-19 as required by Executive Order 14042. New hires must be fully vaccinated as of their start date and provide proof of vaccination during the onboarding process. Medical and religious accommodations are available to those who qualify.

Who We Need

Responsible for the overall leadership and direction of Kepro’s Employee Assistance Program (EAP), providing day-to-day operational decisions and acting as the primary liaison and decision maker within the department and with our customer base. The Program Director assists in the strategic development and growth of the company’s EAP services and driving customer satisfaction.

This role is critical to ensuring that assigned contract functions are performed to the highest standard, strengthens the relationship with external customers and meets contract requirements/deliverables. The Director collaborates with other program leaders and management teams to improve processes; determines training needs and improvement opportunities; and assists in budget review and management.

Why us?

Kepro is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting.

People Focused. Mission Driven.

Shape the future of healthcare with us. We are mission driven to improve lives through healthcare quality and clinical expertise.

We do this through our people.

At Kepro, you can do meaningful work that makes a real difference for the lives of individuals across the country. We are an organization that cares deeply about our employees and we provide the training and support to do the best work of your career.

Benefits are a key component of your rewards package at Kepro. These benefits are designed to provide you and your family additional protection, security, and support for both your career and your life away from work. They are comprehensive and fit a variety of needs and situations. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.

What You’ll Do
  • Effectively directs program through objectives and goals assigned for contract compliance.
  • Collaborates with program leaders, including client stakeholders, management teams, and corporate support teams to improve processes, determine training needs and improvement opportunities.
  • Manages vendor partners in the delivery of EAP wrap around services.
  • Assists in budget review and management.
  • Develops partnerships with clients to ensure we are effectively meeting the needs of each of our contracts.
  • Provides leadership and supervision to staff assigned to the program, including 24/7/365 operation teams, account management team, network relations, provider training/education, consumer training/education, data collection and reporting to ensure compliance with Kepro and/or client standards.
  • Works with management and corporate team for the enhancement of our RFP responses, new RFP cycles and related new business.
  • Oversees budget review and analysis to ensure the financial success of the program.
  • Assesses all systems, including contract, policy and procedure, workflow, etc., continually to ensure a high level of customer satisfaction to all stakeholders.
  • Collaborates with management team to create an organizational structure that will ensure effective processes and work designs.
  • Assists in determining development opportunities for staff and teams.
The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.

What You’ll Need
  • Master’s degree within behavioral health field and licensure at the independent level.
  • Minimum 5 years of experience in operations and management.
  • EAP/Healthcare experience strongly desired
  • Experience within Employee Assistance and Work Life field.
  • Knowledge of best practice in EAP/healthcare operations.
  • Knowledge of metrics, productivity measures and reporting.
  • Knowledge of contract development and implementation.
  • Budget and financial skills.
  • Able to lead and mange direct reports to achieve contract deliverables.
  • Aptitude for systems planning and prioritization of tasks
  • Competent communication skills (written and verbal and listening); uses appropriate interpersonal skills with variety of stakeholders.
  • Ability to provide supervision to staff that ensures excellent customer satisfaction.
  • Provide ongoing monitoring and supervision to meet contract deliverables for all operations
  • Provide data analysis and reporting that meets the contractor’s goals of quality care and cost effectiveness in a timely manner.
  • Provide consultation to contractor on system and policy issues.
Thank You!

We know your time is valuable and we thank you in advance for applying for this position. Due to the high volume of applicants we receive, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Kepro and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Kepro Talent Acquisition Team

Mental And Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.

EOE AA M/F/Vet/Disability

Kepro is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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