Technical Lead, Global Support (Remote)

Mendix

San Francisco California

United States

Information Technology
(No Timezone Provided)

Mendix is a low-code app development platform:First, what is low-code? Low-code is a visual approach to software development that enables you to abstract and automate every step of the application lifecycle. Gartner predicts that "by 2024, low-code application development will be responsible for more than 65% of application development activity."Mendix, the global leader in enterprise low-code, is fundamentally reinventing the way applications are built. The Mendix platform was created to promote collaboration between Business & IT teams so that an entire organization can participate in the application development process. With Mendix, thousands of forward-thinking companies around the world like Ford Auto, Zurich Insurance, Freshfields, and Red Bull, can unleash their best ideas quickly. Mendix is repeatedly ranked a Leader in analyst reports from Gartner and Forrester. In the 2021 Gartner® Magic Quadrant for Multiexperience Development Platforms, Mendix placed at the very top of the Leaders quadrant. Mendix is a Siemens Business:Siemens is a Top 10 Global Software Company and a leader on Fast Company's Most Innovative Companies in the World! With the acquisition of Mendix in 2018, Siemens Digital Industries Software is driving transformation to enhance the digital enterprise where engineering, manufacturing and electronics meet the future of innovation. Mendix employees have the opportunity to work in a hyper-growth environment with the support of Siemens' unbeatable legacy and resources.You'll help us drive digital innovation:Work closely with our global customers in Europe, USA, Australia, Asia, Middle East and JapanTroubleshoot, debug and propose bug fixes or architectural changes within the Mendix platform or related to customer sided implementationWork closely with R teams on a tactical level to identify structural improvements and improve the customer experience of our platformDevelop solutions (Appstore widgets/modules) for customer issues without clear short-term solution path in the Mendix platformUnderstand customer use cases to be an effective liaison between R and customer to solve complex technical problemsTake complete ownership of escalationsMentor and coach team members as we continue to build them outIdentify opportunities to propose new troubleshooting or performance analysis tools for production operations staffParticipate in after-hours on-call rotation for critical customer escalationsIdentify improvements in our support processes and tools, both internal and with our partners including SAP, IBM and Siemens Work in a smart and dynamic team where innovation thrives, and career opportunities are abundantYou're the innovator we need if you:Love to engage with the customer to solve any challenges they might face and voice their needs and challenges within MendixHave a B.S. in Information Systems, Engineering, Computer Science, or equivalentMendix Developer Certifications a plus Strong cloud deployment experience Have excellent communication skills, both written and verbalAre passionate about technology and have strong problem solving and analytical skillsWell-organized, flexible and can keep an overview of all your tasksHave over 5 years of development experience in object-oriented programming languages. Java/JS focus a plus. Preferably have experience in mobile app development#LI-CW1Working at Mendix Mendix has been recognized as a Best Cloud Computing Company to Work For by Forbes. With offices in 16+ countries including headquarters in Rotterdam and Boston, Mendix provides an international playground to truly impact the world through low-code. While each employee brings their own unique cultures and personalities to the workplace, we collectively live by our Mendix Blue Guiding Principles: While we live on different continents, speak different languages, and work on different things, we are bound by our "MendixBlue" guiding principles. Being "MendixBlue" means that you live the culture, and you consistently improve it as we grow. It's kind of a big deal.We put the customer first. Without our customers, we have no business. So, if you act in the best interest of our customers, always...you belong here.We think big. We work to have a meaningful, lasting impact on the world. So, if you aim high and think long term...you belong here.We innovate. We want to be what happens next. So, if you ask "what if?" and work to find a way or make one...you belong here. We nurture talent. We look, not just at the sum of what an individual has done, but at the potential of who they can be. So, if you're up for learning from your failures...you belong here.We hear every voice. Inflated egos don't last here, humility does. So, if you share credit and ensure that the best ideas win - regardless of who they come from...you belong here.We own it. If something needs doing, we do it. So, if you focus on the outcome, and take initiative to get it done...you belong here.We have fun. We use laughter as a common language. We can ask for help and we're happy to give it. So, if you find joy and purpose in what you do...you belong here.

Technical Lead, Global Support (Remote)

Mendix

San Francisco California

United States

Information Technology

(No Timezone Provided)

Mendix is a low-code app development platform:First, what is low-code? Low-code is a visual approach to software development that enables you to abstract and automate every step of the application lifecycle. Gartner predicts that "by 2024, low-code application development will be responsible for more than 65% of application development activity."Mendix, the global leader in enterprise low-code, is fundamentally reinventing the way applications are built. The Mendix platform was created to promote collaboration between Business & IT teams so that an entire organization can participate in the application development process. With Mendix, thousands of forward-thinking companies around the world like Ford Auto, Zurich Insurance, Freshfields, and Red Bull, can unleash their best ideas quickly. Mendix is repeatedly ranked a Leader in analyst reports from Gartner and Forrester. In the 2021 Gartner® Magic Quadrant for Multiexperience Development Platforms, Mendix placed at the very top of the Leaders quadrant. Mendix is a Siemens Business:Siemens is a Top 10 Global Software Company and a leader on Fast Company's Most Innovative Companies in the World! With the acquisition of Mendix in 2018, Siemens Digital Industries Software is driving transformation to enhance the digital enterprise where engineering, manufacturing and electronics meet the future of innovation. Mendix employees have the opportunity to work in a hyper-growth environment with the support of Siemens' unbeatable legacy and resources.You'll help us drive digital innovation:Work closely with our global customers in Europe, USA, Australia, Asia, Middle East and JapanTroubleshoot, debug and propose bug fixes or architectural changes within the Mendix platform or related to customer sided implementationWork closely with R teams on a tactical level to identify structural improvements and improve the customer experience of our platformDevelop solutions (Appstore widgets/modules) for customer issues without clear short-term solution path in the Mendix platformUnderstand customer use cases to be an effective liaison between R and customer to solve complex technical problemsTake complete ownership of escalationsMentor and coach team members as we continue to build them outIdentify opportunities to propose new troubleshooting or performance analysis tools for production operations staffParticipate in after-hours on-call rotation for critical customer escalationsIdentify improvements in our support processes and tools, both internal and with our partners including SAP, IBM and Siemens Work in a smart and dynamic team where innovation thrives, and career opportunities are abundantYou're the innovator we need if you:Love to engage with the customer to solve any challenges they might face and voice their needs and challenges within MendixHave a B.S. in Information Systems, Engineering, Computer Science, or equivalentMendix Developer Certifications a plus Strong cloud deployment experience Have excellent communication skills, both written and verbalAre passionate about technology and have strong problem solving and analytical skillsWell-organized, flexible and can keep an overview of all your tasksHave over 5 years of development experience in object-oriented programming languages. Java/JS focus a plus. Preferably have experience in mobile app development#LI-CW1Working at Mendix Mendix has been recognized as a Best Cloud Computing Company to Work For by Forbes. With offices in 16+ countries including headquarters in Rotterdam and Boston, Mendix provides an international playground to truly impact the world through low-code. While each employee brings their own unique cultures and personalities to the workplace, we collectively live by our Mendix Blue Guiding Principles: While we live on different continents, speak different languages, and work on different things, we are bound by our "MendixBlue" guiding principles. Being "MendixBlue" means that you live the culture, and you consistently improve it as we grow. It's kind of a big deal.We put the customer first. Without our customers, we have no business. So, if you act in the best interest of our customers, always...you belong here.We think big. We work to have a meaningful, lasting impact on the world. So, if you aim high and think long term...you belong here.We innovate. We want to be what happens next. So, if you ask "what if?" and work to find a way or make one...you belong here. We nurture talent. We look, not just at the sum of what an individual has done, but at the potential of who they can be. So, if you're up for learning from your failures...you belong here.We hear every voice. Inflated egos don't last here, humility does. So, if you share credit and ensure that the best ideas win - regardless of who they come from...you belong here.We own it. If something needs doing, we do it. So, if you focus on the outcome, and take initiative to get it done...you belong here.We have fun. We use laughter as a common language. We can ask for help and we're happy to give it. So, if you find joy and purpose in what you do...you belong here.