PowerScore Operations Multiple locations Fully Remote **Customer Service Representative Remote**
**Come Join Us!**
PowerScore Test Preparation, a BARBRI Global company, is seeking a bright, warm, enthusiastic, remote Customer Service Representative who can effectively assist our customers. A standard customer interaction would consist of an informative, friendly phone exchange and accompanying administrative functions which would include heavy computer work. You must excel at summarizing your customer interactions for account notation, be comfortable using programs such as Microsoft Outlook, and be proficient in using web-based interfaces.
**Your responsibilities:**
The Customer Service Representative is responsible for ensuring that our customers receive exceptional service by providing accurate and helpful responses to prospective and current students questions. The CSR advises new students, helping them select the appropriate classes or preparation method that will best benefit them, and provides support to currently enrolled students.
* Serve as the direct and primary point of contact to PowerScore customers by telephone, live online chat, and email; assists with prompt, friendly, informed answers to queries
* Use available resources and/or research to help students decide what types of products or services would best suit their needs (for example, providing comparisons with competitors programs)
* Use our system database, SalesForce, to accurately enter student information and place orders for customers who wish to purchase products or services
* Use problem-solving skills to handle any student concerns by resolving the issue according to established guidelines, with a friendly and personable approach
* This is a full-time (Mon-Fri), fully remote position. Flexible work availability is a plus!
**What were looking for:**
* A warm and outgoing personality
* Ability to efficiently multi-task and manage priorities in a fast-paced work environment
* Proficiency in using web-based interfaces
* Strong written and verbal communication skills
* Experience in customer service preferred
* Four year university degree preferred
At PowerScore, we value our employees time and efforts. Our commitment to your success is enhanced by an extensive benefits package including medical, dental, and vision benefits with competitive pricing. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.
*PowerScore/BARBRI Global is committed to equal opportunity for all employees and applicants. As an Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic.*
Department PowerScore Operations Role Customer Service Representative Locations Dallas, TX, New York City, Charlotte, Columbia, Atlanta Remote status Fully Remote Employment type Full-time **About BARBRI Global**
BARBRI has prep courses to fit all types of law students and legal professionals. For those with or without a J.D. from a U.S. law school striving to pass a U.S. bar exam. For candidates seeking qualification as a Solicitor in England and Wales through the SQE or QLTS. For those who want to get licensed or dual-licensed as soon as possible. Or, for those who need more flexibility. Whatever your needs, wherever youre studying in the world, BARBRI gives you the best, most proven legal examination prep available.
BARBRI
Lewisville Texas
United States
Customer Service / Call Center
(No Timezone Provided)
PowerScore Operations Multiple locations Fully Remote **Customer Service Representative Remote**
**Come Join Us!**
PowerScore Test Preparation, a BARBRI Global company, is seeking a bright, warm, enthusiastic, remote Customer Service Representative who can effectively assist our customers. A standard customer interaction would consist of an informative, friendly phone exchange and accompanying administrative functions which would include heavy computer work. You must excel at summarizing your customer interactions for account notation, be comfortable using programs such as Microsoft Outlook, and be proficient in using web-based interfaces.
**Your responsibilities:**
The Customer Service Representative is responsible for ensuring that our customers receive exceptional service by providing accurate and helpful responses to prospective and current students questions. The CSR advises new students, helping them select the appropriate classes or preparation method that will best benefit them, and provides support to currently enrolled students.
* Serve as the direct and primary point of contact to PowerScore customers by telephone, live online chat, and email; assists with prompt, friendly, informed answers to queries
* Use available resources and/or research to help students decide what types of products or services would best suit their needs (for example, providing comparisons with competitors programs)
* Use our system database, SalesForce, to accurately enter student information and place orders for customers who wish to purchase products or services
* Use problem-solving skills to handle any student concerns by resolving the issue according to established guidelines, with a friendly and personable approach
* This is a full-time (Mon-Fri), fully remote position. Flexible work availability is a plus!
**What were looking for:**
* A warm and outgoing personality
* Ability to efficiently multi-task and manage priorities in a fast-paced work environment
* Proficiency in using web-based interfaces
* Strong written and verbal communication skills
* Experience in customer service preferred
* Four year university degree preferred
At PowerScore, we value our employees time and efforts. Our commitment to your success is enhanced by an extensive benefits package including medical, dental, and vision benefits with competitive pricing. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.
*PowerScore/BARBRI Global is committed to equal opportunity for all employees and applicants. As an Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic.*
Department PowerScore Operations Role Customer Service Representative Locations Dallas, TX, New York City, Charlotte, Columbia, Atlanta Remote status Fully Remote Employment type Full-time **About BARBRI Global**
BARBRI has prep courses to fit all types of law students and legal professionals. For those with or without a J.D. from a U.S. law school striving to pass a U.S. bar exam. For candidates seeking qualification as a Solicitor in England and Wales through the SQE or QLTS. For those who want to get licensed or dual-licensed as soon as possible. Or, for those who need more flexibility. Whatever your needs, wherever youre studying in the world, BARBRI gives you the best, most proven legal examination prep available.