Senior Program Manager - Higher Ed - 100% Remote

Responsibilities:

Plan, coordinate and monitor all project and program activities ensuring all deliverables meet quality

and performance objectives

Facilitate associated advising, steering, and executive committees, leveraging discussions for

decision-making, change management, and communications

Manage and monitor the budget and health of projects and programs and escalate action plans and

report findings to Technology Resources and Client Leadership to address prioritization and resource

issues.

Serve as a liaison between client and technical areas to assess and develop end user, business and

service requirements

Maintain a high level of communication with internal and external teams; providing clear, tactful, and

complete directives, realistic deliverable deadlines and prompt feedback.

Work side-by-side with project and departmental team members in a hands-on capacity in order to

ensure that all deliverables meet client expectations.

Coach colleagues across the organization in program and project management techniques

Back up the Director when needed

Adhere to and promote Client’s Vision and Guiding Principles

Contribute to the refinement of internal best practices to ensure the delivery of high quality services

that meet the needs of the Client community

Other duties as assigned.

Required Experience:

Bachelor’s degree and relevant project or program management training and experience required.

12+ years’ experience (10+ with advanced degree) effectively managing complex projects and/or

services in support of business functions.

Demonstrated cross-functional project leadership experience

Project Management Professional (PMP), CSM (Certified Scrum Master), or PgMP (Program Management Professional) certification preferred

Sound project and program management knowledge, skills and abilities with a variety of methodologies

(waterfall, lean, agile) and business process tools (e.g. swim lane diagrams), and the flexibility to apply

the best method to the needs of each project

Experience in a higher education environment is required

Experience with administrative business applications (e.g. ERP, CRM) required; Workday or Workday

Student a plus

Required Skills:

Strong interpersonal skills to understand the broad range of needs and various support requirements for delivering exemplary customer service.

Ability to communicate clearly and effectively in both verbal and written formats as well as to create and maintain positive, productive working relationships with both technical and non-technical personnel.

Ability to facilitate and present at all levels of the organization, including with executive stakeholders,

vendors, and large cross-functional and diverse groups (both technical and non-technical)

Ability to operate independently and set priorities amongst multiple task assignments.

Excellent judgment and strategic skills for ensuring mutually positive outcomes, balancing internal

priorities with client objectives.

Equally comfortable with detailed analysis and research as with 'big-picture' considerations and

priorities.

Ability to manage multiple tasks, assignments, and projects.

Attention to detail, and ability to achieve results

Proven ability to work & lead effectively in a highly diverse campus community

Demonstrated capacity to develop & maintain effective working relationships with individuals &

organizations reflecting a broad range of identities, perspectives & experiences.