Global Program Manager - CDMS (Remote)

Veeva Systems

Raleigh North Carolina

United States

Customer Service / Call Center
(No Timezone Provided)



The Role

Veeva is looking for an experienced clinical technology program leader to manage implementation programs at Veeva’s largest Vault customers globally. This role will guide the transformation of our customers’ CDMS technology landscape. You will work closely with Veeva’s Account Management Team to ensure delivery success across your Vault CDMS program(s), continuous improvement of existing applications, and overall Customer Success for the programs. This is a remote, full-time permanent role with Veeva. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.
Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do

  • Service Delivery accountability for Vault implementations in CDMS at our strategic accounts
  • Work with IT and business executives to define deployment, governance, and transformation roadmap
  • Establish post-deployment application management
  • Support implementation proposals and services contract negotiation
  • Coordinate Customer Success Manager activities to drive product value and adoption
  • Coordinate Product Management and Product Support activities 

    • Requirements

  • 7+ years in large-scale program management within the Pharmaceutical EDC and CDMS space 
  • In-depth Pharmaceutical R&D knowledge in at least 1 of the following functional areas – Clinical Operations or Clinical Data Management
  • Track record of success leading diverse global teams to deliver large, complex GxP technology implementations to deliver measurable business results
  • Experience in technology strategy and roadmap development for large pharma customers
  • Proven executive communication skills
  • Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level
  • Skills in problem resolution, negotiation, dealing with ambiguity, establishment of effective processes, influencing without authority
  • Works well with third parties: can organize and galvanize a disparate group of people, keeping cadence in the program high
  • Able to travel > 50% 

    • Nice to Have

  • Veeva Vault implementation experience
  • Software as a Service implementation experience in GxP space

    • Global Program Manager - CDMS (Remote)

    Veeva Systems

    Raleigh North Carolina

    United States

    Customer Service / Call Center

    (No Timezone Provided)



    The Role

    Veeva is looking for an experienced clinical technology program leader to manage implementation programs at Veeva’s largest Vault customers globally. This role will guide the transformation of our customers’ CDMS technology landscape. You will work closely with Veeva’s Account Management Team to ensure delivery success across your Vault CDMS program(s), continuous improvement of existing applications, and overall Customer Success for the programs. This is a remote, full-time permanent role with Veeva. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.
    Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

    What You'll Do

  • Service Delivery accountability for Vault implementations in CDMS at our strategic accounts
  • Work with IT and business executives to define deployment, governance, and transformation roadmap
  • Establish post-deployment application management
  • Support implementation proposals and services contract negotiation
  • Coordinate Customer Success Manager activities to drive product value and adoption
  • Coordinate Product Management and Product Support activities 

    • Requirements

  • 7+ years in large-scale program management within the Pharmaceutical EDC and CDMS space 
  • In-depth Pharmaceutical R&D knowledge in at least 1 of the following functional areas – Clinical Operations or Clinical Data Management
  • Track record of success leading diverse global teams to deliver large, complex GxP technology implementations to deliver measurable business results
  • Experience in technology strategy and roadmap development for large pharma customers
  • Proven executive communication skills
  • Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level
  • Skills in problem resolution, negotiation, dealing with ambiguity, establishment of effective processes, influencing without authority
  • Works well with third parties: can organize and galvanize a disparate group of people, keeping cadence in the program high
  • Able to travel > 50% 

    • Nice to Have

  • Veeva Vault implementation experience
  • Software as a Service implementation experience in GxP space

    • Apply