Remote Texas Sales Call Center Representative

U.S. Storage Centers

Dallas Texas

United States

Customer Service / Call Center
(No Timezone Provided)

J ob Title: Remote Texas Sales Call Center Representative
Reports To: Sales Center Manager
Direct Reports: None
Department: Sales Center
Location: Remote "No Cold Calling"
FLSA Status: Non-exempt, hourly
Position Status: Part-Time
Work Schedule: Variable based on the business need including occasional weekends and early or late hours.
Base Salary Range: $13.00 to $15.00 per hour
Travel: None
About US Storage Centers
Westport Properties manages US Storage Centers ("USSC") which is a top 10 Self Storage Management company in the country with over 120 properties and operating in multi-states under management. Founded in 1985, we have built a premier management platform in the industry. Since its inception, USSC has helped thousands of its customers organize their lives by delivering convenient and affordable self-storage solutions.
Summary Role: Sales Center Representative
The Remote Sales Call Center Representative will be working either as full-time or part-time employee with an opportunity for advancement with one of the leading providers of self-storage in the United States. The qualified candidates would be an energetic, outgoing, self-starter, who has excellent sales, marketing and customer service skills.
This position contributes to facility profitability by developing and maintaining mutually beneficial business relationships and being committed to customer satisfaction. The main function of this position is to serve customers by answering inbound calls to reserve or hold storage units, answer inquiries, resolve problems, fulfill requests and maintain databases.
Key Essential Functions & Areas of Responsibilities

  • Responds to all incoming telephone call for Company-wide inquiries
  • Flexibility to work various schedules based on the needs of the business
  • Ability to meet established departmental metrics on a continuous basis
  • Sets reservations and holds by working with customer's needs/demands
  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Fulfills requests by clarifying desired information; forwarding requests to facility/management appropriately
  • Assists customers with any technical issues experienced with website
  • Maintains call center database by entering information into company programs
  • Effectively communicates with management and fellow associates
  • Regular work site attendance in accordance with Company's Attendance Policy is required for this position
  • Other Duties As Assigned
    • Periodic special projects and duties may be assigned based on Company need and requirements
    • Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines
Qualifications Required
  • Motivated self-starter; driven to perform and maintain personal accountability in a remote work environment.
  • Excellent interpersonal, written, and oral communication skills
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
  • Possess the eagerness and work ethics to succeed in a customer service environment
  • Possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
  • Ability to learn and navigate new software
  • Ability to type 30 wpm+
  • Previous telesales experience a plus, but not required
  • Prior Call Center experience preferred but not required Retail sales and marketing experience is preferred but not required
  • Successful record of accomplishment of sales and marketing skills in the self-storage or retail industry is preferred but not required
  • Ability to pay close attention to detail
Core Competencies:
  • General office and telephone skills are required
  • Basic Computer Skills are required
  • Good written and verbal communication skills
  • Good organizational skills
  • Proactive, self-starter, goal oriented and ability to work independently
  • Collaborative Team Player
  • Must maintain and hold a valid State Driver's License ( if driving for Company business for the role )
  • Uphold Company's Vision, Mission Statement and Core Values
Education
  • High School Diploma is required
  • Some college is preferred
Physical Demands
  • Stationary Position : frequently remains stationary up to 50% of the time and sitting up to 8 hours per day
  • Move/Traverse : infrequently bend, stand, stoop and/or walk
  • Carry Weight : infrequently carry weight and/or lift objects (light to heavy) weighing up to 10 pounds
  • Hearing and Speech : frequently communicates with the ability to hear and talk on a regular basis with clients who have inquiries about their storage accounts, billing invoice or other related account matters; must be able to exchange accurate information in these situations
  • Sight: frequent use of sight to detect images on computer, office documents, facility objects near and far
  • Climb : ascends/descends on stairway to get to office on 2 nd floor
Work Environment
  • A quiet, professional, and productive office bussiness setting is required
  • Must have access to a reliable Internet connection
o Minimum download speed of 20 mbps
o Minimum upload speed of 10 mbps
  • Ability to be hardwired via company provided Ethernet cable
  • Company provided equipment will not be wifi accessible
Benefits for Full-Time Employees
  • Company Issued Equipment
  • Office Expense Allowance
  • Paid Time Off
  • Paid Holidays
  • 401(k) Eligibility
  • Health Benefits: Medical, Dental, Vision
  • Life Insurance Benefits
  • Supplemental (Flexible Spending Accounts, Disability, Cancer/Critical Care, Hospitalization,
Accident)
  • Recognition of Hard Work and Exemplary Performance
  • Bonus Program (Structured and Discretionary)
About Us
Westport Properties, Inc. is a parent company of US Storage Centers (USSC) which provides at-will, equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, marital status, disability or genetics. Furthermore, Westport Properties, Inc. expressly prohibits any form of workplace harassment and discrimination based on age, disability, color, genetics, marital status, national origin, race, religion, sex, sexual orientation, or veteran status in compliance with federal, state and applicable local laws governing employment and labor law in every location in which the company conducts business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Disclaimer
All Employees must pass a post-offer, pre-hire background screening which includes a multi-state criminal check and DMV Records in accordance with federal protected FCRA/FACTA Requirements for Investigative Consumer Reports, CA ICRA and other state mandated requirements for employment purposes. Furthermore, this job description is subject to change at any time. Nothing in this job description is meant to guarantee employment status and/or position. This job description neither restricts nor prevents management's right to assign and/or reassign duties and responsibilities to this job at any time of the essential functions. It does not proscribe or restrict the tasks that may be subsequently assigned.
Essential Job Function for Reasonable Work Accommodation
According to the American's with Disabilities Act (ADA), Equal Employment Opportunity Commission (EEOC) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the essential job functions with or without a reasonable accommodation. The Company will provide reasonable work accommodations to allow the employee to perform their essential job functions and duties as detailed above.

Remote Texas Sales Call Center Representative

U.S. Storage Centers

Dallas Texas

United States

Customer Service / Call Center

(No Timezone Provided)

J ob Title: Remote Texas Sales Call Center Representative
Reports To: Sales Center Manager
Direct Reports: None
Department: Sales Center
Location: Remote "No Cold Calling"
FLSA Status: Non-exempt, hourly
Position Status: Part-Time
Work Schedule: Variable based on the business need including occasional weekends and early or late hours.
Base Salary Range: $13.00 to $15.00 per hour
Travel: None
About US Storage Centers
Westport Properties manages US Storage Centers ("USSC") which is a top 10 Self Storage Management company in the country with over 120 properties and operating in multi-states under management. Founded in 1985, we have built a premier management platform in the industry. Since its inception, USSC has helped thousands of its customers organize their lives by delivering convenient and affordable self-storage solutions.
Summary Role: Sales Center Representative
The Remote Sales Call Center Representative will be working either as full-time or part-time employee with an opportunity for advancement with one of the leading providers of self-storage in the United States. The qualified candidates would be an energetic, outgoing, self-starter, who has excellent sales, marketing and customer service skills.
This position contributes to facility profitability by developing and maintaining mutually beneficial business relationships and being committed to customer satisfaction. The main function of this position is to serve customers by answering inbound calls to reserve or hold storage units, answer inquiries, resolve problems, fulfill requests and maintain databases.
Key Essential Functions & Areas of Responsibilities

  • Responds to all incoming telephone call for Company-wide inquiries
  • Flexibility to work various schedules based on the needs of the business
  • Ability to meet established departmental metrics on a continuous basis
  • Sets reservations and holds by working with customer's needs/demands
  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Fulfills requests by clarifying desired information; forwarding requests to facility/management appropriately
  • Assists customers with any technical issues experienced with website
  • Maintains call center database by entering information into company programs
  • Effectively communicates with management and fellow associates
  • Regular work site attendance in accordance with Company's Attendance Policy is required for this position
  • Other Duties As Assigned
    • Periodic special projects and duties may be assigned based on Company need and requirements
    • Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines
Qualifications Required
  • Motivated self-starter; driven to perform and maintain personal accountability in a remote work environment.
  • Excellent interpersonal, written, and oral communication skills
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
  • Possess the eagerness and work ethics to succeed in a customer service environment
  • Possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
  • Ability to learn and navigate new software
  • Ability to type 30 wpm+
  • Previous telesales experience a plus, but not required
  • Prior Call Center experience preferred but not required Retail sales and marketing experience is preferred but not required
  • Successful record of accomplishment of sales and marketing skills in the self-storage or retail industry is preferred but not required
  • Ability to pay close attention to detail
Core Competencies:
  • General office and telephone skills are required
  • Basic Computer Skills are required
  • Good written and verbal communication skills
  • Good organizational skills
  • Proactive, self-starter, goal oriented and ability to work independently
  • Collaborative Team Player
  • Must maintain and hold a valid State Driver's License ( if driving for Company business for the role )
  • Uphold Company's Vision, Mission Statement and Core Values
Education
  • High School Diploma is required
  • Some college is preferred
Physical Demands
  • Stationary Position : frequently remains stationary up to 50% of the time and sitting up to 8 hours per day
  • Move/Traverse : infrequently bend, stand, stoop and/or walk
  • Carry Weight : infrequently carry weight and/or lift objects (light to heavy) weighing up to 10 pounds
  • Hearing and Speech : frequently communicates with the ability to hear and talk on a regular basis with clients who have inquiries about their storage accounts, billing invoice or other related account matters; must be able to exchange accurate information in these situations
  • Sight: frequent use of sight to detect images on computer, office documents, facility objects near and far
  • Climb : ascends/descends on stairway to get to office on 2 nd floor
Work Environment
  • A quiet, professional, and productive office bussiness setting is required
  • Must have access to a reliable Internet connection
o Minimum download speed of 20 mbps
o Minimum upload speed of 10 mbps
  • Ability to be hardwired via company provided Ethernet cable
  • Company provided equipment will not be wifi accessible
Benefits for Full-Time Employees
  • Company Issued Equipment
  • Office Expense Allowance
  • Paid Time Off
  • Paid Holidays
  • 401(k) Eligibility
  • Health Benefits: Medical, Dental, Vision
  • Life Insurance Benefits
  • Supplemental (Flexible Spending Accounts, Disability, Cancer/Critical Care, Hospitalization,
Accident)
  • Recognition of Hard Work and Exemplary Performance
  • Bonus Program (Structured and Discretionary)
About Us
Westport Properties, Inc. is a parent company of US Storage Centers (USSC) which provides at-will, equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, marital status, disability or genetics. Furthermore, Westport Properties, Inc. expressly prohibits any form of workplace harassment and discrimination based on age, disability, color, genetics, marital status, national origin, race, religion, sex, sexual orientation, or veteran status in compliance with federal, state and applicable local laws governing employment and labor law in every location in which the company conducts business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Disclaimer
All Employees must pass a post-offer, pre-hire background screening which includes a multi-state criminal check and DMV Records in accordance with federal protected FCRA/FACTA Requirements for Investigative Consumer Reports, CA ICRA and other state mandated requirements for employment purposes. Furthermore, this job description is subject to change at any time. Nothing in this job description is meant to guarantee employment status and/or position. This job description neither restricts nor prevents management's right to assign and/or reassign duties and responsibilities to this job at any time of the essential functions. It does not proscribe or restrict the tasks that may be subsequently assigned.
Essential Job Function for Reasonable Work Accommodation
According to the American's with Disabilities Act (ADA), Equal Employment Opportunity Commission (EEOC) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the essential job functions with or without a reasonable accommodation. The Company will provide reasonable work accommodations to allow the employee to perform their essential job functions and duties as detailed above.