Client Service and Sales Specialist - Remote
Marsh McLennan
2021-11-05T03:37:25Z
Phoenix
Arizona
United States
Sales
(No Timezone Provided)
At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We are in the business of creating more secure and rewarding futures for our clients and their employees — whether we are designing affordable health plans, assuring income for retirement or aligning workers with workforce needs.
Mercer is seeking candidates for the following position supporting the Phoenix, AZ location. This opportunity is open for full time remote work location.
Client Service and Sales Specialist
What can you expect?
To join a fun and dynamic team! In this role, you will be a vital member providing first line service to North American prospects and clients while retaining and growing revenue for an assigned book of business Have the opportunity to collaborate with teams across the world and assist internal colleagues with various inquiries and requests You will be part of a company committed to enhancing the health, wealth, and careers of the clients we serve and their employees — and will work for a company equally invested in the development of our own people You can rest assured a high value is placed on diversity and we work to foster understanding, inclusion, and innovation in the workplace You will be doing meaningful, challenging work, and can look forward to a career with many opportunities to learn, grow, and advance What is in it for you?
At Mercer, we are as invested in creating brighter futures for our own people as we are for our clients. To help you reach your full potential, we offer a culture, benefits program and resources that support your wellbeing and career development as well as:
A company with a strong brand and strong results to match and are committed to making a difference in the lives of people A culture of belonging, innovation, collaboration, internal mobility and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields Competitive pay, full benefits package – starting day one (medical, dental, vision, STD/LTD, life insurance, generous 401k match AND automatic contribution) Generous paid time off for vacation, sick, company holidays and time to give back to your community; flexible work culture Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations Opportunities to participate in our mentor program, as well as participate in networking with other colleagues in our Business Resource Groups (BRGs) – Mercer Cares (community involvement), PRIDE, Women@Mercer, Racial & Ethnic Diversity and Rising Professionals Network! We will count on you to:
Convert active leads into sales and solicit participation for compensation and benefit surveys Respond to inbound calls, emails, and internet inquiries that may require deviation from standard screens, scripts, and procedures Conduct needs-based assessment to identify the right product(s) for clients and prospects Leverage internal connections and resources to provide answers and resolve client issues Adapt to Oracle based systems to process client and product order information Represent the client service team on internal projects by participating in meetings and communicating relevant information and tasks to the team Provide support for other internal functions as needed during times of high activity What you need to have:
Associates degree or above, and minimum of 3 years’ experience Exceptional customer service skills Tech Savvy – ability to learn and navigate between multiple platforms Excellent organizational, time management, verbal, written, interpersonal and business communication skills Good problem solving and judgment capabilities with strong initiative Ability to effectively and accurately manage multiple tasks and projects, with a sense of urgency, and in a fast-paced environment Proficient in Microsoft Office programs What makes you stand out:
Bachelor’s degree Experience with Oracle Database Strong analytical skills Ability to build rapport across all levels of the organization **This role is not eligible to be performed remotely from Colorado.
believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including , and , Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment.
Client Service and Sales Specialist - Remote
At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We are in the business of creating more secure and rewarding futures for our clients and their employees — whether we are designing affordable health plans, assuring income for retirement or aligning workers with workforce needs.
Mercer is seeking candidates for the following position supporting the Phoenix, AZ location. This opportunity is open for full time remote work location.
Client Service and Sales Specialist
What can you expect?
To join a fun and dynamic team! In this role, you will be a vital member providing first line service to North American prospects and clients while retaining and growing revenue for an assigned book of business Have the opportunity to collaborate with teams across the world and assist internal colleagues with various inquiries and requests You will be part of a company committed to enhancing the health, wealth, and careers of the clients we serve and their employees — and will work for a company equally invested in the development of our own people You can rest assured a high value is placed on diversity and we work to foster understanding, inclusion, and innovation in the workplace You will be doing meaningful, challenging work, and can look forward to a career with many opportunities to learn, grow, and advance What is in it for you?
At Mercer, we are as invested in creating brighter futures for our own people as we are for our clients. To help you reach your full potential, we offer a culture, benefits program and resources that support your wellbeing and career development as well as:
A company with a strong brand and strong results to match and are committed to making a difference in the lives of people A culture of belonging, innovation, collaboration, internal mobility and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields Competitive pay, full benefits package – starting day one (medical, dental, vision, STD/LTD, life insurance, generous 401k match AND automatic contribution) Generous paid time off for vacation, sick, company holidays and time to give back to your community; flexible work culture Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations Opportunities to participate in our mentor program, as well as participate in networking with other colleagues in our Business Resource Groups (BRGs) – Mercer Cares (community involvement), PRIDE, Women@Mercer, Racial & Ethnic Diversity and Rising Professionals Network! We will count on you to:
Convert active leads into sales and solicit participation for compensation and benefit surveys Respond to inbound calls, emails, and internet inquiries that may require deviation from standard screens, scripts, and procedures Conduct needs-based assessment to identify the right product(s) for clients and prospects Leverage internal connections and resources to provide answers and resolve client issues Adapt to Oracle based systems to process client and product order information Represent the client service team on internal projects by participating in meetings and communicating relevant information and tasks to the team Provide support for other internal functions as needed during times of high activity What you need to have:
Associates degree or above, and minimum of 3 years’ experience Exceptional customer service skills Tech Savvy – ability to learn and navigate between multiple platforms Excellent organizational, time management, verbal, written, interpersonal and business communication skills Good problem solving and judgment capabilities with strong initiative Ability to effectively and accurately manage multiple tasks and projects, with a sense of urgency, and in a fast-paced environment Proficient in Microsoft Office programs What makes you stand out:
Bachelor’s degree Experience with Oracle Database Strong analytical skills Ability to build rapport across all levels of the organization **This role is not eligible to be performed remotely from Colorado.
believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including , and , Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment.