TitleWORK FROM HOME ANSWERING THE PHONE - Set your own schedule!

Overview

Join ECS as a Virtual Customer Support Agent. ECS Virtual Support Agents choose from a number of clients to provide support for customers from the comfort of their homes. Levels of support include: coordinating roadside assistance for stranded motorists, assisting customers navigating tax company's websites, assisting individuals to schedule medical appointments just to name a few. ECS agents are true professionals with relatable personalities providing world-class customer service. If you are looking for a growing, family-oriented, professional company, then ECS is the place for you. With the appropriate computer setup, we can offer you flexible hours with 100% autonomy.

Full-time base pay for ECS agents is $10/hour for 40 hours or more per week. Part-time pay is $8/hour part-time for 25 - 39 hours per week ( willingness to commit to 25 hours or more per week ). ECS also includes bonuses and incentives based on hours worked. All hours/shifts are available 24 hours a day, 7 days a week including holidays. Earnings potential is $23,000 over $40,000 per year. The ECS family is expanding rapidly and we promote from within! If you are committed, reliable and offer great customer support. We are excited to offer you more growth opportunities as they become available. This is an independent contractor 1099 position. We need to hire 650 agents in the month of July.

**We will respond to you with a decision within two business days. Please make sure to check your junk/spam folders for a message from ECS Virtual Support, LLC if you don't see it in your inbox.

Responsibilities

Participating in training and certification courses 

Providing excellent customer service by guiding and helping others with a friendly attitude

Using your home computer to answer inbound phone calls, video calls, and/or live chats

Committing to and following through on working a minimum of 25 hours per week

Being accountable for hours you committed to work

Qualifications

Standard Requirements

Customer experience preferred but not required. Must have excellent communication skills and postive attitude

Must have a quiet, dedicated work space with a desktop or laptop, headset and reliable wired high-speed internet connection

Must demonstrate professionalism with excellent typing, communication and computer skills

Must be skilled in spelling and grammar rules

Must be willing to submit to standard background check, drug test, technology check and voice assessment

Must be willing to work hard and strive for high customer satisfaction ratings

Must be articulate with excellent command of the English language

Must be 18 years old or older

Must have a high school degree or equivalent

Must be authorized to work in the US

Must reside in the US

Not eligible to residents of California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin

Access to smart phone for system verification required

Technical Requirements

CPU Speed Dual-Core 2.8 GHz or better

Intel i5 or i7 class or AMD Phenom Ryzen or equivalent processor

No Atom, Celeron, Pentium, Opteron Processors

Minimum Hard Drive Available Space: 20 GB

Minimum Hard Drive Total Space: 60 GB

Minimum Internet Download Speed: 10 mbs

Minimum Internet Upload Speed: 3 mbs 

Maximum Network Latency: 120 ms

Windows 10 (64bit) Operating System

Minimum RAM: 4 GB

Must have a desktop or laptop with ethernet cable connected to your computer from your router or modem 

Incompatable devices include : Netbooks (Chromebooks, MS Surface, etc), tablets, all-in-one computers, all Mac Machines are not allowed