Customer Service Representative - Remote - BD

BD

Wisconsin Rapids Wisconsin

United States

Customer Service / Call Center
(No Timezone Provided)

Job Description

In this role, you will be responsible for receiving inbound calls and chat requests covering a wide spectrum of urology products. Our ideal candidate is friendly, can relate to people, and delivers on customer excellence in the following ways:

  • Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.
  • Process customer returns according to established department policies and procedures.
  • Work closely with the Medical Billing department to resolve disputed Billing charges
  • Provide timely feedback to Customer Service Management regarding service failures or customer concerns.
  • Partner with Sales Representatives to meet or exceed customer service expectations.

    • To be successful in this role, you require:

  • 1+ years medical industry or call center/customer service experience preferred
  • Ability to solve practical problems and deal with a variety of variables.
  • Knowledge of Microsoft Office Applications
  • Ability to work some evening shifts, weekends, or overtime as needed

    • Education and experience required:

  • High School Diploma or general education degree (GED)

    • Why join us?

    A career at BD means that you are part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here you can fulfill your life’s purpose through the work that you do every day.

    You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

    To learn more about Liberator Medical visit https://liberatormedical.com

    Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

    #LI-PRO

    #earlytalent

    Customer Service Representative - Remote - BD

    BD

    Wisconsin Rapids Wisconsin

    United States

    Customer Service / Call Center

    (No Timezone Provided)

    Job Description

    In this role, you will be responsible for receiving inbound calls and chat requests covering a wide spectrum of urology products. Our ideal candidate is friendly, can relate to people, and delivers on customer excellence in the following ways:

  • Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.
  • Process customer returns according to established department policies and procedures.
  • Work closely with the Medical Billing department to resolve disputed Billing charges
  • Provide timely feedback to Customer Service Management regarding service failures or customer concerns.
  • Partner with Sales Representatives to meet or exceed customer service expectations.

    • To be successful in this role, you require:

  • 1+ years medical industry or call center/customer service experience preferred
  • Ability to solve practical problems and deal with a variety of variables.
  • Knowledge of Microsoft Office Applications
  • Ability to work some evening shifts, weekends, or overtime as needed

    • Education and experience required:

  • High School Diploma or general education degree (GED)

    • Why join us?

    A career at BD means that you are part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here you can fulfill your life’s purpose through the work that you do every day.

    You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

    To learn more about Liberator Medical visit https://liberatormedical.com

    Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

    #LI-PRO

    #earlytalent

    Apply