Remote Service & ET Business Analyst

Career Area:Marketing / Sales / Product SupportJob Description:The Service Technology team, within Technical Information Solutions (Global Service - Americas Distribution Service & Marketing Division) , is responsible for developing and deploying digital products that will take equipment service to a whole new level.As a Remote Service & Cat Electronic Technician (ET) Business Analyst, you will have a unique opportunity to drive rapid change in how dealers and customers update and troubleshoot their equipment. You will be integral to the success of the Electronic Technician (ET) Transformation program, which is focused on integrating Electronic Technician (ET) features into other platforms and enabling Electronic Technician (ET) to be used on-site over WIFI and remotely from a dealership. This effort will result in more up-to-date equipment and a much more efficient and safer service experience for technicians.In this role, you will help define feature roadmaps, and document requirements and acceptance criteria, conduct design reviews with stakeholders, and coordinate validation efforts.Job duties/responsibilities may include, but are not limited to:Supporting the Product Owner in key decision makingMaximizing the benefit of the development team by ensuring prioritized work aligns with user valueEnsuring robust, flexible feature development with defined acceptance criteriaBreaking large features down into granular stories that can be developed in a single sprintCoordinating appropriate feature validationMaintaining a healthy backlog of detailed stories for the development teamsEnsuring awareness of development progressBasic Qualifications:Bachelor's degreeAt least five years of experience in product support, product group, or technology development or deploymentTop Candidates Will Also Have:High organization skills and attention to detailPassion for delivering a world class experience for customers and dealersProven ability to lead complex projects and drive results with high autonomyHigh technical focus and broad dealer business understandingDemonstrated involvement in innovation and use of technology to solve problemsSuccessfully investigated complex issues and recommended solutionsStrong skills in organization, collaboration, attention to detail, influencing, communication, change management, and gaining commitmentExperience in an Agile work environmentDemonstrated excellence in a team environmentAdditional Information:• Travel requirement is less than 25%• Domestic relocation assistance is available for this position• This role is based in Peoria, ILThis employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at is available for this position.EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.Not ready to apply? Submit your information to our Talent Network here.