AWS Software Support Engineer -- US Remote

TTEC

Englewood Colorado

United States

Information Technology
(No Timezone Provided)

DESCRIPTION
VoiceFoundry, a TTEC Digital LLC company, is seeking an AWS MS Engineer to join our Managed Services team. This is a remote role located in the US.
Why choose VoiceFoundry to enhance and broaden your career? We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities as you are. Whether you're the Engineer, Architect, Project Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!
WHAT YOU'LL BE DOING:
As part of our AWS MS Engineering team, you will work with our enterprise level clients providing medium to advanced troubleshooting support services in AWS Serverless Concepts and Services. Our engineers will work with established customers to maintain the recurring revenue center in business.
WHAT YOU'LL BRING TO US:

- Works with a variety of clients and projects to maintain customer system performance
- Builds and customizes new features in client systems, including web applications, reporting applications, and troubleshooting tools
- Answers trouble tickets and provides guidance to customers via email, phone, and video conferences
- Maintains and updates VoiceFoundry products and tools in an effort to improve and expand our offerings to clients

WHAT SKILLS YOU'LL NEED:

- Minimum of 1 year of experience with AWS serverless concepts and services
- Minimum 1-year experience writing and editing software using vanilla JavaScript, TypeScript, Python, and more specifically, the NodeJS framework.
- Ability to troubleshoot malfunctioning systems, collaborate with customers and with teammates to solve problems without much guidance
- Clear communication and a sense of urgency is important.
- Curiosity is important in helping these engineers to determine the best way to build enhancements into client systems.

WHO WE ARE:
We are passionate about the customer experience. With a deep legacy of over 30 years in the contact center environment, we have the expertise to help you navigate the key technologies in order to deliver an exceptional customer experience, leveraging all things AWS.
We specialize in the design and delivery of Amazon Connect, a cloud-based enterprise contact center solution used around the globe and are uniquely focused on helping businesses improve customer engagement, while maximizing the benefits of the cloud.
Our expertise is focused on AI & natural language automation, chatbots, CTI/CRM, enterprise integration, user experience design, analytics and workforce optimization. Combined with best practices and a proven methodology in deploying Amazon Connect, we have the right mix of expertise and innovative solutions to make your vision a reality
COMPENSATION AND BENEFITS
The anticipated starting salary range for individuals expressing interest in this position is $59,000 to $88,000. This position is eligible to participate in an annual incentive program. Actual compensation offer to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
Medical, dental, and vision

- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off

WHY TTEC? WHAT WE OFFER
When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment:
Be Financially Sound

- We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts
- Retirement plans
- Tuition reimbursement programs
- Financial wellness program

Be Developed
We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:

- Mentorship programs
- Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
- Professional development courses in TTEC University
- Scholarship program and tuition reimbursement
- Visibility in our global career pathing and internal mobility opportunities

Be Healthy
We support healthy living and have the tools and resources to help you such as:

- It's Ok, We're All Human wellness program
- Wellness incentives
- Company health and wellness programs
- Dedicated health and wellness navigators and employee assistance programs
- Generous paid time off and other leave of absence programs

Be the Difference
You'll have the opportunity to have a positive impact in your community:

- Through our employee-driven global grant program, you'll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
- Our team helps fundraise and volunteer their time in their communities

For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation

NOTICE TO EXTERNAL RECRUITERS AND RECRUITMENT AGENCIES: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .
EMPLOYMENT REQUIREMENTS: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.
LEAD EVERYDAY W DO THE RIGHT THING W REACH FOR AMAZING W SEEK FIRST TO UNDERSTAND W ACT AS ONE W LIVE LIFE PASSIONATELY.

AWS Software Support Engineer -- US Remote

TTEC

Englewood Colorado

United States

Information Technology

(No Timezone Provided)

DESCRIPTION
VoiceFoundry, a TTEC Digital LLC company, is seeking an AWS MS Engineer to join our Managed Services team. This is a remote role located in the US.
Why choose VoiceFoundry to enhance and broaden your career? We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities as you are. Whether you're the Engineer, Architect, Project Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!
WHAT YOU'LL BE DOING:
As part of our AWS MS Engineering team, you will work with our enterprise level clients providing medium to advanced troubleshooting support services in AWS Serverless Concepts and Services. Our engineers will work with established customers to maintain the recurring revenue center in business.
WHAT YOU'LL BRING TO US:

- Works with a variety of clients and projects to maintain customer system performance
- Builds and customizes new features in client systems, including web applications, reporting applications, and troubleshooting tools
- Answers trouble tickets and provides guidance to customers via email, phone, and video conferences
- Maintains and updates VoiceFoundry products and tools in an effort to improve and expand our offerings to clients

WHAT SKILLS YOU'LL NEED:

- Minimum of 1 year of experience with AWS serverless concepts and services
- Minimum 1-year experience writing and editing software using vanilla JavaScript, TypeScript, Python, and more specifically, the NodeJS framework.
- Ability to troubleshoot malfunctioning systems, collaborate with customers and with teammates to solve problems without much guidance
- Clear communication and a sense of urgency is important.
- Curiosity is important in helping these engineers to determine the best way to build enhancements into client systems.

WHO WE ARE:
We are passionate about the customer experience. With a deep legacy of over 30 years in the contact center environment, we have the expertise to help you navigate the key technologies in order to deliver an exceptional customer experience, leveraging all things AWS.
We specialize in the design and delivery of Amazon Connect, a cloud-based enterprise contact center solution used around the globe and are uniquely focused on helping businesses improve customer engagement, while maximizing the benefits of the cloud.
Our expertise is focused on AI & natural language automation, chatbots, CTI/CRM, enterprise integration, user experience design, analytics and workforce optimization. Combined with best practices and a proven methodology in deploying Amazon Connect, we have the right mix of expertise and innovative solutions to make your vision a reality
COMPENSATION AND BENEFITS
The anticipated starting salary range for individuals expressing interest in this position is $59,000 to $88,000. This position is eligible to participate in an annual incentive program. Actual compensation offer to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
Medical, dental, and vision

- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off

WHY TTEC? WHAT WE OFFER
When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment:
Be Financially Sound

- We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts
- Retirement plans
- Tuition reimbursement programs
- Financial wellness program

Be Developed
We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:

- Mentorship programs
- Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
- Professional development courses in TTEC University
- Scholarship program and tuition reimbursement
- Visibility in our global career pathing and internal mobility opportunities

Be Healthy
We support healthy living and have the tools and resources to help you such as:

- It's Ok, We're All Human wellness program
- Wellness incentives
- Company health and wellness programs
- Dedicated health and wellness navigators and employee assistance programs
- Generous paid time off and other leave of absence programs

Be the Difference
You'll have the opportunity to have a positive impact in your community:

- Through our employee-driven global grant program, you'll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
- Our team helps fundraise and volunteer their time in their communities

For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation

NOTICE TO EXTERNAL RECRUITERS AND RECRUITMENT AGENCIES: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .
EMPLOYMENT REQUIREMENTS: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.
LEAD EVERYDAY W DO THE RIGHT THING W REACH FOR AMAZING W SEEK FIRST TO UNDERSTAND W ACT AS ONE W LIVE LIFE PASSIONATELY.