Customer Service Specialist - Hybrid WFH/Office Schedule

Our client, a leading facility maintenance company, is seeking Customer Service Specialists for a great career opportunity in the Norristown area!
This entry-level position offers a unique and exciting opportunity to be part of the Program Management Team, a department that is committed to excellence and enhancing the client experience.
This is a Hybrid / WFH Position that requires 2 days per week in the office and 3 days working from home.
Job Details for Customer Service Specialist:

• Schedule: Monday- Friday 8:30am - 5:30pm
• Hybrid WFH / In Office Schedule
• 2 Days in Office \ 3 Days at Home
• Pay Rate: $19-20 /hour to start - RAISE AND BENEFITS AFTER PROBATIONARY PERIOD

Job Responsibilities & Description for Customer Service Specialist:

• Respond to and handle complex customer inquiries
• Problem Solve issues with clients for immediate resolution
• Provide timely and effective follow through
• Coordinate projects with vendors and contractors from start to completion
• Respond to customer concerns and requests via telephone call and email.
• Maintaining and updating notes in client files and on work orders.
• Routinely check-in with service team to confirm progress is being made.
• Provide thorough updates to clients as needed.
• Work with a team to coordinate on shared documents and group projects.

Job Requirements for Customer Service Specialist:

• HS Diploma or GED Required. College Degree preferred
• At least one (1) year of customer service experience in a professional/office setting
• Proficient in Microsoft Office
• Must be positive, reliable, and have great communication skills

PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in Pennsylvania (PA) - King of Prussia, Center City Philadelphia, West Chester, Norristown, Conshohocken, Horsham, Lansdale, Montgomeryville, Hatboro, Wayne, Malvern, Media, Plymouth Meeting, Exton, Collegeville, Oaks, Phoenixville, Royersford, Pottstown, Media, Chester, and the Main Line. We have openings for receptionist, customer service specialist, data entry, customer service, collections, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, program manager, account manager, client account representative, customer service specialist, warehouse, assembly, production, forklift, machine operators, maintenance mechanics and office managers.
PeopleShare provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PeopleShare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
IND1