Senior Manager, Delivery Management (Remote)

CarMax

Richmond Virginia

United States

Information Technology
(No Timezone Provided)

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220CarMax, the way your career should be!SUMMARY: The Senior Manager, Delivery Management, manages a Program/Group of Products and oversees a group of product delivery managers to enable customer and associate product delivery through Agile, Lean and Technical Project & Product Management skills. The Senior Manager is responsible for risk escalation, mitigation and scope within a group of Products. He/she oversees implementation, scaling and improvements of current and new methodologies and practices that cascade from the leadership to the teams.ESSENTIAL DUTIES AND RESPONSIBILITIES:Program ManagementManages program of Product teams Initiatives & Platform teams along the customer journey, to ensure that the teams are efficiently and productively executing on plans. Ensure roadblocks, risks and impediments are removed and managed.Lead others to set the direction and holds multiple teams accountable to drive results through limited touch points, continually progressing the business to higher levels of performance.Manage and lead a team of Delivery Managers that establish and track cross-functional deliverables and key milestones within multitrack initiatives and Products across all Product Teams.Develop effective contingency plans to overcome unexpected obstacles and remove team impedimentsStay current on best practices in Agile and Waterfall product/portfolio/program/delivery and project management and advocate for/implement continuous improvements that make sense for CarMaxMonitor all of the Product teams' activities, morale and productivity to ensure adherence to Product team processes and identification of risks. Develop and execute mitigation plans and process improvements.Determine their Program's annual staffing and budget needs, and manage the process of reconciling resource usage on an ongoing basisASSOCIATE DEVELOPMENTPlays an active role in identifying, assessing, and developing talent across departments and lead a succession plan to groom future leaders.Hire, train and develop associates to reach their full potential understand their goals and needs, partner in their development, provide advice, feedback, training and advocacyManage resourcing for roadmap for group that aligns with business needs and associate growth goalsDevelop and maintain positive team dynamics and high morale across cross-functional teamQUALIFICATIONS:The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to apply broad knowledge, seasoned experience, and critical thinking skills to address complex/critical issues. Establishes a broad plan and aligns resources for action.Ability to understand business goals and objectives and adjust priorities based on changes in business strategy or market environmentHolds multiple teams accountable to drive results through limited touch points, continually progressing the business to higher levels of performance.Clearly articulates the vision and delivers consistent key messagesStrong knowledge of various Agile & Lean project and delivery management best practices and processesAbility to provide win-win solutions while resolving customer service issues in a positive and professional mannerAbility to work independently and to lead multiple projects and cross-functional teams simultaneouslyAbility to motivate, influence and persuade across various levels of the organizationAbility to develop and execute a plan and proactively make improvements to process executionAbility to lead and develop a team of directAbility to build and maintain strong relationships throughout the organizationKnowledge of modern product development processesEDUCATION and/or EXPERIENCE:Four-year college degree (BA/BS) in related field8+ years of experience in web/software project management and operations8+ years of experience leading cross-functional teams to achieve common goals5+ years managing direct reportsAgile experience, CMS, additional certification(s)Computer skills: MS Office, extensive Web experienceWork location is flexible if approved by the Company except that position may not be performed remotely from Hawaii or ColoradoAbout CarMaxCarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinkingaround the way cars are bought and soldhas helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.Ouramazing team of more than 25,000 associates work together to deliver iconic customer experiences.Along the way,we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and areone of the FORTUNE 100 Best Companies to Work For.Our Commitment to Diversity and Inclusion: CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Senior Manager, Delivery Management (Remote)

CarMax

Richmond Virginia

United States

Information Technology

(No Timezone Provided)

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220CarMax, the way your career should be!SUMMARY: The Senior Manager, Delivery Management, manages a Program/Group of Products and oversees a group of product delivery managers to enable customer and associate product delivery through Agile, Lean and Technical Project & Product Management skills. The Senior Manager is responsible for risk escalation, mitigation and scope within a group of Products. He/she oversees implementation, scaling and improvements of current and new methodologies and practices that cascade from the leadership to the teams.ESSENTIAL DUTIES AND RESPONSIBILITIES:Program ManagementManages program of Product teams Initiatives & Platform teams along the customer journey, to ensure that the teams are efficiently and productively executing on plans. Ensure roadblocks, risks and impediments are removed and managed.Lead others to set the direction and holds multiple teams accountable to drive results through limited touch points, continually progressing the business to higher levels of performance.Manage and lead a team of Delivery Managers that establish and track cross-functional deliverables and key milestones within multitrack initiatives and Products across all Product Teams.Develop effective contingency plans to overcome unexpected obstacles and remove team impedimentsStay current on best practices in Agile and Waterfall product/portfolio/program/delivery and project management and advocate for/implement continuous improvements that make sense for CarMaxMonitor all of the Product teams' activities, morale and productivity to ensure adherence to Product team processes and identification of risks. Develop and execute mitigation plans and process improvements.Determine their Program's annual staffing and budget needs, and manage the process of reconciling resource usage on an ongoing basisASSOCIATE DEVELOPMENTPlays an active role in identifying, assessing, and developing talent across departments and lead a succession plan to groom future leaders.Hire, train and develop associates to reach their full potential understand their goals and needs, partner in their development, provide advice, feedback, training and advocacyManage resourcing for roadmap for group that aligns with business needs and associate growth goalsDevelop and maintain positive team dynamics and high morale across cross-functional teamQUALIFICATIONS:The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to apply broad knowledge, seasoned experience, and critical thinking skills to address complex/critical issues. Establishes a broad plan and aligns resources for action.Ability to understand business goals and objectives and adjust priorities based on changes in business strategy or market environmentHolds multiple teams accountable to drive results through limited touch points, continually progressing the business to higher levels of performance.Clearly articulates the vision and delivers consistent key messagesStrong knowledge of various Agile & Lean project and delivery management best practices and processesAbility to provide win-win solutions while resolving customer service issues in a positive and professional mannerAbility to work independently and to lead multiple projects and cross-functional teams simultaneouslyAbility to motivate, influence and persuade across various levels of the organizationAbility to develop and execute a plan and proactively make improvements to process executionAbility to lead and develop a team of directAbility to build and maintain strong relationships throughout the organizationKnowledge of modern product development processesEDUCATION and/or EXPERIENCE:Four-year college degree (BA/BS) in related field8+ years of experience in web/software project management and operations8+ years of experience leading cross-functional teams to achieve common goals5+ years managing direct reportsAgile experience, CMS, additional certification(s)Computer skills: MS Office, extensive Web experienceWork location is flexible if approved by the Company except that position may not be performed remotely from Hawaii or ColoradoAbout CarMaxCarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinkingaround the way cars are bought and soldhas helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.Ouramazing team of more than 25,000 associates work together to deliver iconic customer experiences.Along the way,we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and areone of the FORTUNE 100 Best Companies to Work For.Our Commitment to Diversity and Inclusion: CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.