Digital Designer - Work From Home

We at Crate and Barrel care a lot about helping our customers love how they live in the moments that matter. Being a part of our Customer Contact Center l means you are passionate about delivering excellent service with every interaction, and excited to learn and share expertise about our wide range of products with customers who haven't had the chance to experience them in person. You'll help some of our 1.6 million customers connect with the perfect item for their home. As part of the team here, you will be committed to making the ordinary extraordinary for our customers. The Digital Designer will be responsible for working alongside the design services team, aiding with design projects for Crate and Barrel, CB2 and Crate Kids, to support omni-channeldesign services.What you'll do:Create brand forward designs, including mood-boards, 2D floor plans, photo-realistic3D room models and 3D renderings and ability to translate customer needs and wants.Provide One-on-One Design consultations through interactions via email, phone, chat, and virtual design consults.Work with store teams to support customers (indirect contact with customers).Build store partnerships by coaching store associates with the use of 3D visualization SOP, design foundations and space planning.Work with Store teams to lift store associate 2D design plans into 3D renderings, elevating the space to complete the look and provide a higher average order value and close furniture sales.Maintain knowledge of all product information (Crate, CB2 and Crate Kids).Manage design projects on a daily basis (updating CRM tracker with project status, communicating daily with internal/external on the design journey).Meet service level KPIs, such as productivity metrics and SLA for design projects.Develop and maintain effective, collaborative relationships with peers and other company personnel.Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers are provided gracious, quick, and efficient service.What you'll bring:High School Diploma or GED, requiredA.S. Interior Design Degree, Preferred1+ years of experience in Interior Design and/or store visuals1+ years of experience in retail/customer serviceDesign aesthetic in linewith that of Crate and Barrel, including sense of color and pattern play.Strong affinity for technology and proficient in floor planning software (CAD, Sketchup, Revit, 3D max, Adobe InDesign, Photoshop and Illustrator).Complete understanding of necessary design functions including spatial planning, color theory and selection, fabric selection, lighting, interior design styles and history.Ability to stay up to date on current design trends.Ability to multitask and manage multiple projects simultaneously.Strong organizational skills and the ability to work on multiple projects at the same time.Creative thinker, efficient problem solver and ability to accept constructive feedback.Collaborative team player with exhibited ability to operate in a highly fluid environment.Proficiency with Mac computers, Google platform and Microsoft Office SuiteGood reading and written language skills (English). Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a dynamic group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. Many of these benefits begin on day one, and extend to eligible dependents. To learn more about available benefits please click . Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.