Client Relationship Manager - Automotive/Logistics - Irvine, CA - REMOTE

Description Client Relationship Manager - Automotive & LogisticsMLEU OverviewOur Manufacturing, Logistics, Energy and Utilities (MLEU) Practice is focused on helping clients across industry segments concerned with the production and distribution of goods and energy. We serve clients in Automotive, Industrial Manufacturing, Process Manufacturing, Transportation & Logistics, Oil & Gas, Electric & Gas Utilities and Water Utilities with services and solutions across Digital Systems & Technology, Digital Operations, Digital Business and Consulting.OpportunityClient Relationship Managers (CRM) are key contributors to the commercial side Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a highly visible and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.Key ResponsibilitiesDrive profitable growth of the account relationship within the Automotive or Logistics industryManage accountability against Measurable Revenue and Profit Growth within set timelines Review the performance metrics of the account with the delivery, operations and finance teamsBe part of senior management reviews for the performance metrics of the account relationshipCollaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate and execute a business plan for the account relationshipHave regular meetings and interface with the customer decision-makers and influencersHave a complete understanding of the relationship position within the accountBe responsible for execution and customer satisfaction in all the revenue portfolios within the accountIdentify and forge partnerships and tap into existing alliance partnerships of Cognizant to grow the accountActively drive execution of the innovation agenda for the portfolioFocus on developing a plan on increasing the visibility of Cognizant in the account relationship and in the industryRequired Qualifications Bachelor's degree required or equivalent combination of education, training, and experience8 years of experience in a consultative, client-facing or account manager leadership role within the Automotive or Logistics industry5 years' experience managing different portfolios - ranging from sales, new sales, programs, and existing annuity businessPrior experience managing a client P of $10M, including reporting and metric assessment for the accountRecent experience working for IT professional services or management consulting firmRecent experience managing global service delivery model(s)Experience presenting to C-level executives and senior business and technology leaders - must be persuasive and influentialProven record of building and maintaining long-term relationships at senior (CXO and CXO-1) levelsIn depth understanding of business, technology and services solution domainsStrategic thinking and the confidence and ability to plan ahead and stay the courseMust be able to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidenceStrong executive presence and gravitasExcellent problem solving, business communication (written & oral), and client management skills are essentialKnowledge of value articulation principals including client ROI and appropriate storyboarding techniquesKnowledge of client context and client engagement guidelines including organizational sensitivities to consistently look for new solutionsAbility to conceptualize, analyze, create blueprint for business transformations and present solutions in industry domainHistory managing diverse teams, cultivating and collaborating in a multi-cultural environmentPreferred QualificationsMBA degree preferredAdvanced knowledge of Six SigmaUnderstanding and thought leadership in technology, services and business trends that have direct and indirect impacts on the outcomes of the customer and our organization#LI-SS1 #LI-REMOTE