Tech Support Agent - Business - Remote

Q Service LLC

Evansville Indiana

United States

Customer Service / Call Center
(No Timezone Provided)

MetroNet is looking for you! MetroNet has an immediate opening for an energetic Tech Support Agent - Businessin Evansville, IN or Remote!At MetroNet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. MetroNet specializes in fiber to the premise TV, voice and internet services that provide our customers with some of the fastest internet speeds in the world. Recognized for being one of theBest Places to Work in 2020by Glassdoor. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates.We're looking for tech-savvy, innovative thinkers to join our team and help us create what's next!What is in it for you?Competitive total compensation package80% of Medical premiums paid for by companyCompany paid Disability and Life insurance401(k) company match and 100% vested on day 1Discounted MetroNet service in our serviceable areaLocally owned, friendly, fun atmosphereJob Summary:The successful Business Tech Support Agent will support business customers with their Internet, Video and Phone services. This position calls on knowledge of telecommunications and technology.This person will respond to technical support requests and perform initial problem identification and analysis of ONTs, Routers, network switches, and STB/DVRs. Business Tech Support Agents will also be responsible for troubleshooting and assisting customers making changes to complex HPBX phone systems. They will also capture detailed problem analysis and resolution plans in the customer database.What you will be doing:Determine the scope of customer issues in an effective and professional mannerEffectively resolve customer issues timelyProperly document all customer interactionsRepresent MetroNet professionally and ethicallyMaintain a high level of customer satisfaction with focus on first call resolutionProvide ONT troubleshooting, rebuilding, and provisioningComplete router troubleshooting and setupsProvide voice service troubleshooting and reset voicemail passwordsEducate customers on setting up their customer portal accountWhat You Need For This Position:High School Diploma or GEDA+ Certification is PreferredExperience in Service Specific Troubleshooting MethodsResponsible, Self-Motivated, Organized, and a Quick LearnerAnalytical/Logical Problem Solving SkillsPatient - The Ability to Guide and Teach via the PhoneAdaptability to Change - Comfortable in a Rapidly Evolving EnvironmentIf you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today!MetroNet is an EQUAL OPPORTUNITY EMPLOYER#ZR

Tech Support Agent - Business - Remote

Q Service LLC

Evansville Indiana

United States

Customer Service / Call Center

(No Timezone Provided)

MetroNet is looking for you! MetroNet has an immediate opening for an energetic Tech Support Agent - Businessin Evansville, IN or Remote!At MetroNet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. MetroNet specializes in fiber to the premise TV, voice and internet services that provide our customers with some of the fastest internet speeds in the world. Recognized for being one of theBest Places to Work in 2020by Glassdoor. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates.We're looking for tech-savvy, innovative thinkers to join our team and help us create what's next!What is in it for you?Competitive total compensation package80% of Medical premiums paid for by companyCompany paid Disability and Life insurance401(k) company match and 100% vested on day 1Discounted MetroNet service in our serviceable areaLocally owned, friendly, fun atmosphereJob Summary:The successful Business Tech Support Agent will support business customers with their Internet, Video and Phone services. This position calls on knowledge of telecommunications and technology.This person will respond to technical support requests and perform initial problem identification and analysis of ONTs, Routers, network switches, and STB/DVRs. Business Tech Support Agents will also be responsible for troubleshooting and assisting customers making changes to complex HPBX phone systems. They will also capture detailed problem analysis and resolution plans in the customer database.What you will be doing:Determine the scope of customer issues in an effective and professional mannerEffectively resolve customer issues timelyProperly document all customer interactionsRepresent MetroNet professionally and ethicallyMaintain a high level of customer satisfaction with focus on first call resolutionProvide ONT troubleshooting, rebuilding, and provisioningComplete router troubleshooting and setupsProvide voice service troubleshooting and reset voicemail passwordsEducate customers on setting up their customer portal accountWhat You Need For This Position:High School Diploma or GEDA+ Certification is PreferredExperience in Service Specific Troubleshooting MethodsResponsible, Self-Motivated, Organized, and a Quick LearnerAnalytical/Logical Problem Solving SkillsPatient - The Ability to Guide and Teach via the PhoneAdaptability to Change - Comfortable in a Rapidly Evolving EnvironmentIf you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today!MetroNet is an EQUAL OPPORTUNITY EMPLOYER#ZR