**Location:**
For Those Who Work At Home - Various, New York 10705
**Essential job duties**
* Primary focus is on complex execution within defined and undefined parameters. Roles at this level are responsible for complex operational and/or administrative work
* Administering complex procedures, analysis, tasks and reporting while receiving no instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
* Reviews and ensures proper documentation or procedures are used for complex activities and also checks the work of less experienced employees
* This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
* Identifies and resolves Complex issues that do not have established guidelines. May provides service in relation complex billing inquiries, service requests, suggestions and complaints from customers
* Individual at this level uses independence of thought to solve complex problems and is seen as an expert by others while contributing to work flow or process change and redesign, and to form a strong basic understanding of the specific product or process
* Accountable for complex reporting and analysis requests
* Organizes, records, process, services the production of various activities of the team.
* Delivers subject-matter expertise to customers and lower level employees.
* Recommend and implements programs to solve complex issues
* Is fully proficient in duties and works under limited to no supervision
* Seen as a subject matter expert across the line of business
* Other duties as assigned
**Required and/or Preferred Qualifications**
* Typically has 3+ years of experience with a strong knowledge in fraud dispute or investigations.
* High School Diploma or GED equivalent. College degree preferred
* Works well with others in a fully developed work team environment
* Open minded and adaptable to new ideas in a changing environment
* Excellent customer service skills
* Proven excellent verbal/written communication and interpersonal skills
* Demonstrated leadership skills
* Ability to work under pressure and meet deadlines
* Analytical, research and problem resolution skills
* Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
* Comfortable navigating multiple computer systems and applications
* Proficient in Microsoft Office applications
* Complex understanding of accounting principles
* Complex understanding of banking policies, procedures, government regulations
* Complex understanding of loan documentation
* Proven ability to handle all monetary/ processing functions independently
* Advanced knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
* Advanced knowledge of banking policies, procedures and governmental regulations
* Ability to perform complex scheduled and non-scheduled maintenance functions
* Proven ability to handle high transaction volumes accurately
* Ability to meet production goals
* Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
* May train or assist in training new staff
* Ability to work with minimal supervision in decision making
* Excellent customer service skills.
* Exceptional attention to detail.
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $21.00 to $24 per hour depending on location and job-related factors such as level of experience
Please click here for a list of benefits for which this position is eligible.
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
Associated topics: collections officer, financial record, loan, loan clerk, loan collections, loan processor, mortgage, mortgage interviewer, mortgage process, verification
Manpower Group
New York New York
United States
Financial Services - Banking / Investment / Finance
(No Timezone Provided)
**Location:**
For Those Who Work At Home - Various, New York 10705
**Essential job duties**
* Primary focus is on complex execution within defined and undefined parameters. Roles at this level are responsible for complex operational and/or administrative work
* Administering complex procedures, analysis, tasks and reporting while receiving no instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
* Reviews and ensures proper documentation or procedures are used for complex activities and also checks the work of less experienced employees
* This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
* Identifies and resolves Complex issues that do not have established guidelines. May provides service in relation complex billing inquiries, service requests, suggestions and complaints from customers
* Individual at this level uses independence of thought to solve complex problems and is seen as an expert by others while contributing to work flow or process change and redesign, and to form a strong basic understanding of the specific product or process
* Accountable for complex reporting and analysis requests
* Organizes, records, process, services the production of various activities of the team.
* Delivers subject-matter expertise to customers and lower level employees.
* Recommend and implements programs to solve complex issues
* Is fully proficient in duties and works under limited to no supervision
* Seen as a subject matter expert across the line of business
* Other duties as assigned
**Required and/or Preferred Qualifications**
* Typically has 3+ years of experience with a strong knowledge in fraud dispute or investigations.
* High School Diploma or GED equivalent. College degree preferred
* Works well with others in a fully developed work team environment
* Open minded and adaptable to new ideas in a changing environment
* Excellent customer service skills
* Proven excellent verbal/written communication and interpersonal skills
* Demonstrated leadership skills
* Ability to work under pressure and meet deadlines
* Analytical, research and problem resolution skills
* Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
* Comfortable navigating multiple computer systems and applications
* Proficient in Microsoft Office applications
* Complex understanding of accounting principles
* Complex understanding of banking policies, procedures, government regulations
* Complex understanding of loan documentation
* Proven ability to handle all monetary/ processing functions independently
* Advanced knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
* Advanced knowledge of banking policies, procedures and governmental regulations
* Ability to perform complex scheduled and non-scheduled maintenance functions
* Proven ability to handle high transaction volumes accurately
* Ability to meet production goals
* Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
* May train or assist in training new staff
* Ability to work with minimal supervision in decision making
* Excellent customer service skills.
* Exceptional attention to detail.
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $21.00 to $24 per hour depending on location and job-related factors such as level of experience
Please click here for a list of benefits for which this position is eligible.
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
Associated topics: collections officer, financial record, loan, loan clerk, loan collections, loan processor, mortgage, mortgage interviewer, mortgage process, verification