Remote Customer Service Representative

PSG Global Solutions

Mason Ohio

United States

Customer Service / Call Center
(No Timezone Provided)

The Opportunity

We're looking for a Remote Customer Service Representative, working in the Insurance industry in Mason, Ohio.

<ul><li><span style1="font-family: Tahoma;">?</span><font1 face="Tahoma">Performs primary duties which may include, but are not limited to: responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. </font></li><li>Analyzes problems and provides information/solutions. </li><li>Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. </li><li>Thoroughly documents inquiry outcomes for accurate tracking and analysis. </li><li>Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. </li><li>Researches and analyzes data to address operational challenges and customer service issues. </li><li>Provides external and internal customers with requested information. </li><li>Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. </li><li>Uses computerized systems for tracking, information gathering and troubleshooting. </li><li><span style1="font-family: Tahoma; font-size: 0.8125rem;">Seeks, understands and responds to the needs and expectations of internal and external customers.</span></li></ul>

Remote Customer Service Representative

PSG Global Solutions

Mason Ohio

United States

Customer Service / Call Center

(No Timezone Provided)

The Opportunity

We're looking for a Remote Customer Service Representative, working in the Insurance industry in Mason, Ohio.

<ul><li><span style1="font-family: Tahoma;">?</span><font1 face="Tahoma">Performs primary duties which may include, but are not limited to: responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. </font></li><li>Analyzes problems and provides information/solutions. </li><li>Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. </li><li>Thoroughly documents inquiry outcomes for accurate tracking and analysis. </li><li>Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. </li><li>Researches and analyzes data to address operational challenges and customer service issues. </li><li>Provides external and internal customers with requested information. </li><li>Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. </li><li>Uses computerized systems for tracking, information gathering and troubleshooting. </li><li><span style1="font-family: Tahoma; font-size: 0.8125rem;">Seeks, understands and responds to the needs and expectations of internal and external customers.</span></li></ul>