Customer Support Specialist (Remote)
Truck Stop
Wisconsin
United States
Customer Service / Call Center
(No Timezone Provided)
Truckstop.com is hiring a Customer Support Specialist
for Truckstop Factoring - Remote Opportunity
Truckstop has the following remote opportunity available to qualified candidates in Arizona, California, Colorado, Georgia, Idaho, Indiana, Iowa, Oregon, Pennsylvania, Wisconsin, New Jersey
About Truckstop.com
Truckstop.com is one of the largest online freight matching services in the trucking industry, providing a one-stop connection between carriers and brokers. Founded in 1995 as the first freight-matching marketplace to hit the Web, Truckstop.com has grown to provide load planning, transportation management, route optimization, real-time rates, powerful negotiation tools, and other logistics solutions. Click here to learn more about Truckstop.com's history.
Truckstop.com is backed by ICONIQ Capital, a privately-held financial advisory and technology growth equity investment firm. ICONIQ is a trusted advisor fostering meaningful strategic relationships across industries to source powerful ideas, magnify global impact and support a new generation of entrepreneurs and companies.
About our Culture
Truckstop is a destination where talented individuals can build an epic career. It is a place where talent feels connected, fulfilled and equipped to do what they do best while having fun doing it. We call our employees Partners because we are deeply interdependent upon each other to achieve remarkable things together. We believe that for talent to be their best selves, we must enable them with the freedom to exercise their own judgment, and provide them with the autonomy to experiment, to innovate, and test where they can go, so they can do something they never thought they could. Each of our Partners is unique. Be you is the message we foster. We look for Partners who are aware of, and who are confident in their talents and who are passionate about serving others. We will achieve massive success when you can be yourself.
E pluribus unum - Out of many, one
We look for Partners who enjoy working in a One Team mindset environment. By combining our unique personalities, experiences, skills and knowledge we can accomplish amazing feats together!
Truckstop.com does not utilize third party vendors for recruiting, nor accept unsolicited resumes from recruiters, staffing agencies or employment firms.
Position Summary:
The Customer Support Specialist position is considered Truckstop.com's "front line" in which the employee interacts with customers in response to questions and problem solving, with the intent to end the call with a satisfied customer. The position spends more than 75 percent of the work day in direct customer service contact via telephone.
Essential Job Functions:
* Provide information to customers by verifying their requests; answering questions; and offering assistance. Communicate with customers using the established phone and email etiquette.
* Find a satisfactory solution to a given problem per standard operating procedures. Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expediting correction or adjustment; following up as needed to ensure resolution. Possible behavior modification on the side of the employee to calm a customer as needed.
* Troubleshoot with customers if they are experiencing website issues.
* Track and document account information.
* Other duties as assigned.
Position Requirements:
* High school diploma or equivalent
* Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment
* Ability to become familiar with company products and navigate systems in a reasonable amount of time
* Ability to communicate effectively verbally and in writing, including working with upset customers
* Ability to understand, problem solve and respond to a customers' needs in a timely manner
* Ability to perform detailed, accurate data entry and meticulous attention to detail
* Ability to multi-task, prioritize work and manage own time to meet department goals and deadlines
* Ability to maintain cooperative effective working relationships within company
* Support a team environment, focused on the greater good and eager to pitch in to help when needed
Supervisory Responsibilities:
None
Physical Demands:
Minimum physical exertion. While performing the duties of this position, the employee is frequently required to sit, communicate, reach and manipulate objects, tools or controls. The position requires mobility. Duties involve moving materials weighing up to 5 pounds on a regular basis. Manual dexterity and coordination are required over 75% of the work period while operating equipment such as computer keyboard, mouse, 10-key calculator and copier/fax.
Work Environment:
The working conditions will vary between an office environment and a remote home environment. The ideal protected indoor work environment is a clean, non-hazardous work area. The noise level in the work environment is typical of most office or remote home environments with telephones, personal interruptions, and background noises.
The above description covers the most significant duties performed but does not include other related occasional work that may be assigned or is completed by the employee.
Truckstop.com provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Support Specialist (Remote)
Truck Stop
Wisconsin
United States
Customer Service / Call Center
(No Timezone Provided)
Truckstop.com is hiring a Customer Support Specialist
for Truckstop Factoring - Remote Opportunity
Truckstop has the following remote opportunity available to qualified candidates in Arizona, California, Colorado, Georgia, Idaho, Indiana, Iowa, Oregon, Pennsylvania, Wisconsin, New Jersey
About Truckstop.com
Truckstop.com is one of the largest online freight matching services in the trucking industry, providing a one-stop connection between carriers and brokers. Founded in 1995 as the first freight-matching marketplace to hit the Web, Truckstop.com has grown to provide load planning, transportation management, route optimization, real-time rates, powerful negotiation tools, and other logistics solutions. Click here to learn more about Truckstop.com's history.
Truckstop.com is backed by ICONIQ Capital, a privately-held financial advisory and technology growth equity investment firm. ICONIQ is a trusted advisor fostering meaningful strategic relationships across industries to source powerful ideas, magnify global impact and support a new generation of entrepreneurs and companies.
About our Culture
Truckstop is a destination where talented individuals can build an epic career. It is a place where talent feels connected, fulfilled and equipped to do what they do best while having fun doing it. We call our employees Partners because we are deeply interdependent upon each other to achieve remarkable things together. We believe that for talent to be their best selves, we must enable them with the freedom to exercise their own judgment, and provide them with the autonomy to experiment, to innovate, and test where they can go, so they can do something they never thought they could. Each of our Partners is unique. Be you is the message we foster. We look for Partners who are aware of, and who are confident in their talents and who are passionate about serving others. We will achieve massive success when you can be yourself.
E pluribus unum - Out of many, one
We look for Partners who enjoy working in a One Team mindset environment. By combining our unique personalities, experiences, skills and knowledge we can accomplish amazing feats together!
Truckstop.com does not utilize third party vendors for recruiting, nor accept unsolicited resumes from recruiters, staffing agencies or employment firms.
Position Summary:
The Customer Support Specialist position is considered Truckstop.com's "front line" in which the employee interacts with customers in response to questions and problem solving, with the intent to end the call with a satisfied customer. The position spends more than 75 percent of the work day in direct customer service contact via telephone.
Essential Job Functions:
* Provide information to customers by verifying their requests; answering questions; and offering assistance. Communicate with customers using the established phone and email etiquette.
* Find a satisfactory solution to a given problem per standard operating procedures. Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expediting correction or adjustment; following up as needed to ensure resolution. Possible behavior modification on the side of the employee to calm a customer as needed.
* Troubleshoot with customers if they are experiencing website issues.
* Track and document account information.
* Other duties as assigned.
Position Requirements:
* High school diploma or equivalent
* Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment
* Ability to become familiar with company products and navigate systems in a reasonable amount of time
* Ability to communicate effectively verbally and in writing, including working with upset customers
* Ability to understand, problem solve and respond to a customers' needs in a timely manner
* Ability to perform detailed, accurate data entry and meticulous attention to detail
* Ability to multi-task, prioritize work and manage own time to meet department goals and deadlines
* Ability to maintain cooperative effective working relationships within company
* Support a team environment, focused on the greater good and eager to pitch in to help when needed
Supervisory Responsibilities:
None
Physical Demands:
Minimum physical exertion. While performing the duties of this position, the employee is frequently required to sit, communicate, reach and manipulate objects, tools or controls. The position requires mobility. Duties involve moving materials weighing up to 5 pounds on a regular basis. Manual dexterity and coordination are required over 75% of the work period while operating equipment such as computer keyboard, mouse, 10-key calculator and copier/fax.
Work Environment:
The working conditions will vary between an office environment and a remote home environment. The ideal protected indoor work environment is a clean, non-hazardous work area. The noise level in the work environment is typical of most office or remote home environments with telephones, personal interruptions, and background noises.
The above description covers the most significant duties performed but does not include other related occasional work that may be assigned or is completed by the employee.
Truckstop.com provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.