REMOTE - Customer Service Representative

AppleOne

Oriskany New York

United States

Customer Service / Call Center
(No Timezone Provided)

Title: REMOTE Customer Service Representative (Work from Home until transition)

Location: Oriskany, NY

Assignment: ASAP - 6 months ( could extend )

Pay: $ 14.96 an hour

Summary:

Processes orders, prepares correspondence, supporting insurance, and fulfills customer needs to ensure customer satisfaction. Taking inbound phone calls.

  • Respond to customer requests via telephone or email, providing excellent service to the customers who have insurance or other financial service products or benefit plans.
  • Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
  • Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
  • Enhance and strengthen the relationship between the customer and our company using strong communication skills, keen listening skills and empathy.
  • Support special product and/or service campaigns as needed, or if solicited by the customer.
  • Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
  • Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high quality service skills



Job Requirements:

Education/ Skills:

  • High School Diploma or equivalent
  • Must have the ability to work from home including quiet space and reliable high speed internet.
  • Customer Service
  • Call Center experience is a PLUS
  • Multitasking
  • Excellent oral and written communication skills.

REMOTE - Customer Service Representative

AppleOne

Oriskany New York

United States

Customer Service / Call Center

(No Timezone Provided)

Title: REMOTE Customer Service Representative (Work from Home until transition)

Location: Oriskany, NY

Assignment: ASAP - 6 months ( could extend )

Pay: $ 14.96 an hour

Summary:

Processes orders, prepares correspondence, supporting insurance, and fulfills customer needs to ensure customer satisfaction. Taking inbound phone calls.

  • Respond to customer requests via telephone or email, providing excellent service to the customers who have insurance or other financial service products or benefit plans.
  • Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
  • Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
  • Enhance and strengthen the relationship between the customer and our company using strong communication skills, keen listening skills and empathy.
  • Support special product and/or service campaigns as needed, or if solicited by the customer.
  • Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
  • Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high quality service skills



Job Requirements:

Education/ Skills:

  • High School Diploma or equivalent
  • Must have the ability to work from home including quiet space and reliable high speed internet.
  • Customer Service
  • Call Center experience is a PLUS
  • Multitasking
  • Excellent oral and written communication skills.