Service Contract Administrator - Remote (DGS)

Diversified

California

United States

Legal
(No Timezone Provided)

What will you be doing

  • Work with internal teams to  setup newly sold agreements, process credits & change orders as needed
  • Proactively provide tools & information to both Account Executives and clients to enable agreement renewal, including modified equipment list pricing and warranty detail
  • Generate forecasting and opportunity reports for business groups and leadership (monthly)
  • Work with manufacturers on sub-coverage equipment quotes and warranty clarification
  • Create equipment list quotes from BOMs & completed site surveys
  • Participate in turnover meetings at project completion for Agreement or warranty support; validate that AE and client discussed service coverage opportunities
  • Maintain existing Agreements (database updates, price/date changes, etc.)
  • Process and monitor Sub-coverage purchase requests to fulfill new & renewal business
  • Secure payment detail to finalize transactions
  • Contact clients with outstanding Service receivables and drive collection activity

  • Audio Visual / Broadcast solutions may include
    : Video Teleconferencing / Polycom Real Presence; Cisco TelePresence / Acano systems; Barco / Planar / Prysm / VuWall / CineMassive / Prysm / Cyviz displays; Dante; Evertz; VBrick; Cisco Unified Communications; Skype for Business / Microsoft Lync Video & IM;  Audio DSP systems / QSYS / Biamp / ClearOne; Digital Signage Systems; Crestron / AMX / Utelogy Controls;  Black Magic; Grass Valley; Patch Bays; Ross; Sony; Imagine; Utah Scientific; ST-2110 systems; broadcast decoders; Calrec; SSL; Yamaha; IPTV; Enterprise scale KVM; ClearCom; RTS; Riedel .

     


    Physical Working Environment:
  • Work is performed in an office environment with long periods of sitting and keyboarding
  • Occasionally required to stand, walk and reach with hands and arms
  • What do we require from you?
    Education/Certifications:
  • High School Diploma, Associates degree (AA) or equivalent experience
  • Required/Desired Knowledge, Experience and Skills:
  • At least one year related customer service industry experience and/or training; or equivalent combination of education and experience
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial time pressure and to perform under the demands set by the company
  • Audio Visual equipment knowledge preferred
  • Excellent communication and organizational skills
  • Strong math and keyboarding skills
  • Working knowledge of Microsoft Office suite with  emphasis on Excel
  • Experience with  ERP and CRM application s
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to provide excellent customer service to clients
  • Ability to efficiently meet deadlines
  • Must be self-directed, capable of working well independently as well as contributing in a team environment
  • Collaborative work environments with dynamic growth opportunities
  • Our commitment to your ongoing career development and education 
  • Comprehensive competitive benefits package
  • Opportunities to work on some of the world's most iconic and innovative projects
  • The ability to shine as an industry leader
  • Diversified: Imagination Engineered

    As an industry leading technology provider, Diversified proudly connects our dynamic global clientele with the technology solutions that keep them competitive in an evolving market. From boardrooms to classrooms, command centers to surgical suites, and stadiums to studios, we turn technology dreams into strategic realities every day. Our passionate team delivers the most innovative solutions, lives on the cutting edge of technology and is constantly growing to better serve our expanding customer-base around the world. Connect to your future at Diversified, where if you can dream it, you can do it!

    Service Contract Administrator - Remote (DGS)

    Diversified

    California

    United States

    Legal

    (No Timezone Provided)

    What will you be doing

  • Work with internal teams to  setup newly sold agreements, process credits & change orders as needed
  • Proactively provide tools & information to both Account Executives and clients to enable agreement renewal, including modified equipment list pricing and warranty detail
  • Generate forecasting and opportunity reports for business groups and leadership (monthly)
  • Work with manufacturers on sub-coverage equipment quotes and warranty clarification
  • Create equipment list quotes from BOMs & completed site surveys
  • Participate in turnover meetings at project completion for Agreement or warranty support; validate that AE and client discussed service coverage opportunities
  • Maintain existing Agreements (database updates, price/date changes, etc.)
  • Process and monitor Sub-coverage purchase requests to fulfill new & renewal business
  • Secure payment detail to finalize transactions
  • Contact clients with outstanding Service receivables and drive collection activity

  • Audio Visual / Broadcast solutions may include
    : Video Teleconferencing / Polycom Real Presence; Cisco TelePresence / Acano systems; Barco / Planar / Prysm / VuWall / CineMassive / Prysm / Cyviz displays; Dante; Evertz; VBrick; Cisco Unified Communications; Skype for Business / Microsoft Lync Video & IM;  Audio DSP systems / QSYS / Biamp / ClearOne; Digital Signage Systems; Crestron / AMX / Utelogy Controls;  Black Magic; Grass Valley; Patch Bays; Ross; Sony; Imagine; Utah Scientific; ST-2110 systems; broadcast decoders; Calrec; SSL; Yamaha; IPTV; Enterprise scale KVM; ClearCom; RTS; Riedel .

     


    Physical Working Environment:
  • Work is performed in an office environment with long periods of sitting and keyboarding
  • Occasionally required to stand, walk and reach with hands and arms
  • What do we require from you?
    Education/Certifications:
  • High School Diploma, Associates degree (AA) or equivalent experience
  • Required/Desired Knowledge, Experience and Skills:
  • At least one year related customer service industry experience and/or training; or equivalent combination of education and experience
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial time pressure and to perform under the demands set by the company
  • Audio Visual equipment knowledge preferred
  • Excellent communication and organizational skills
  • Strong math and keyboarding skills
  • Working knowledge of Microsoft Office suite with  emphasis on Excel
  • Experience with  ERP and CRM application s
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to provide excellent customer service to clients
  • Ability to efficiently meet deadlines
  • Must be self-directed, capable of working well independently as well as contributing in a team environment
  • Collaborative work environments with dynamic growth opportunities
  • Our commitment to your ongoing career development and education 
  • Comprehensive competitive benefits package
  • Opportunities to work on some of the world's most iconic and innovative projects
  • The ability to shine as an industry leader
  • Diversified: Imagination Engineered

    As an industry leading technology provider, Diversified proudly connects our dynamic global clientele with the technology solutions that keep them competitive in an evolving market. From boardrooms to classrooms, command centers to surgical suites, and stadiums to studios, we turn technology dreams into strategic realities every day. Our passionate team delivers the most innovative solutions, lives on the cutting edge of technology and is constantly growing to better serve our expanding customer-base around the world. Connect to your future at Diversified, where if you can dream it, you can do it!