Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!
Mayo Clinic offers a variety of employee benefits. For additional information please visit . Eligibility may vary.
Position description
We are pleased to announce the availability of an IT Systems Engineer position in the Operations Service Center Section of the Enterprise Operations Services Division. This is an opportunity to utilize your troubleshooting and analytical skills and assist in the development of services in the IT Operations Center. This is a 1st shift position, Tuesday - Saturday supporting a 24x7x365 team performing proactive monitoring of critical IT services, end user experience management, identification, triage and correlation of events, as well as, trending analysis to gain situational awareness of our IT environment. This position also includes coordinating the technical response for major incidents. The successful candidate will have broad technical skills with an ability to communicate effectively with both colleagues and all levels of management. Basic knowledge of networks is required.
Under general supervision and guidance, the IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems at multiple Mayo Clinic sites.
Actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity. Interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Expected to contribute to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, plus the configuration and support of hardware systems across Mayo Clinic Produce and maintain documentation such as systems requirements, designs, resource inventories and plans as requested by the work unit leadership. Work will be reviewed for quality, timeliness, and adequacy at predetermined milestones.
Develops and maintains effective relationships with the I.T. technical staff and management across all Mayo sites in the support of multiple projects simultaneously.
Qualifications
A Bachelor’s degree and training/experience in IT technology; OR an Associate degree plus 3 years of demonstrated technical experience. A high school diploma and 5 years of demonstrated IT technical experience at a large, complex organization like Mayo may be considered in lieu of the degree.
Additional qualifications
Experience working in healthcare technology. Bachelor’s degree in computer science, information systems, engineering or related field; Master’s degree in a relevant technical discipline helpful. MCSE, CCNA, or other IT related certifications. Qualified candidates should have knowledge of system design principles, software development methodologies, project management methodologies, and some computer programming and/or system support experience. Exposure to managing both custom developed and vendor-supplied applications helpful. Advanced knowledge of multiple operating systems, including configuration, internals, and maintenance processes. A working knowledge of the following is preferred: Client/Server application architecture, Clustering, VB and scripting tools; MS SQL Server, Oracle, My SQL, DB2 or Sybase; Web Architecture including HTML, JavaScript, Active Server Pages (ASP), PHP; Network topologies and protocols e.g. IEEE 802.3, 802.11a/b/g, 802.1x, TCP/IP; SAN, NAS, virtualized storage environments. Proficient verbal and written communication skills using English. Experience in system hardware design, ordering, configuration, testing and implementation of large projects.
Exemption status
Exempt
Compensation Detail
Required education, experience, and tenure may be considered along with internal equity when job offers are extended. The salary range every 2 weeks is approx. $2,739.00 - $4,228.00 based on a full-time position.
Benefits eligible
Yes
Schedule
Full Time
Hours / Pay period
80
Schedule details
Tuesday - Saturday
7am - 3:30pm CST
This schedule may be modified in the future
This position is 100% remote within the United States.
We will not sponsor or transfer VISA's for this position.
Weekend schedule
Works 7am - 3:30pm CST on Saturday
Remote
Yes
Mayo Clinic
Rochester Minnesota
United States
Information Technology
(No Timezone Provided)
Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!
Mayo Clinic offers a variety of employee benefits. For additional information please visit . Eligibility may vary.
Position description
We are pleased to announce the availability of an IT Systems Engineer position in the Operations Service Center Section of the Enterprise Operations Services Division. This is an opportunity to utilize your troubleshooting and analytical skills and assist in the development of services in the IT Operations Center. This is a 1st shift position, Tuesday - Saturday supporting a 24x7x365 team performing proactive monitoring of critical IT services, end user experience management, identification, triage and correlation of events, as well as, trending analysis to gain situational awareness of our IT environment. This position also includes coordinating the technical response for major incidents. The successful candidate will have broad technical skills with an ability to communicate effectively with both colleagues and all levels of management. Basic knowledge of networks is required.
Under general supervision and guidance, the IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems at multiple Mayo Clinic sites.
Actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity. Interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Expected to contribute to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, plus the configuration and support of hardware systems across Mayo Clinic Produce and maintain documentation such as systems requirements, designs, resource inventories and plans as requested by the work unit leadership. Work will be reviewed for quality, timeliness, and adequacy at predetermined milestones.
Develops and maintains effective relationships with the I.T. technical staff and management across all Mayo sites in the support of multiple projects simultaneously.
Qualifications
A Bachelor’s degree and training/experience in IT technology; OR an Associate degree plus 3 years of demonstrated technical experience. A high school diploma and 5 years of demonstrated IT technical experience at a large, complex organization like Mayo may be considered in lieu of the degree.
Additional qualifications
Experience working in healthcare technology. Bachelor’s degree in computer science, information systems, engineering or related field; Master’s degree in a relevant technical discipline helpful. MCSE, CCNA, or other IT related certifications. Qualified candidates should have knowledge of system design principles, software development methodologies, project management methodologies, and some computer programming and/or system support experience. Exposure to managing both custom developed and vendor-supplied applications helpful. Advanced knowledge of multiple operating systems, including configuration, internals, and maintenance processes. A working knowledge of the following is preferred: Client/Server application architecture, Clustering, VB and scripting tools; MS SQL Server, Oracle, My SQL, DB2 or Sybase; Web Architecture including HTML, JavaScript, Active Server Pages (ASP), PHP; Network topologies and protocols e.g. IEEE 802.3, 802.11a/b/g, 802.1x, TCP/IP; SAN, NAS, virtualized storage environments. Proficient verbal and written communication skills using English. Experience in system hardware design, ordering, configuration, testing and implementation of large projects.
Exemption status
Exempt
Compensation Detail
Required education, experience, and tenure may be considered along with internal equity when job offers are extended. The salary range every 2 weeks is approx. $2,739.00 - $4,228.00 based on a full-time position.
Benefits eligible
Yes
Schedule
Full Time
Hours / Pay period
80
Schedule details
Tuesday - Saturday
7am - 3:30pm CST
This schedule may be modified in the future
This position is 100% remote within the United States.
We will not sponsor or transfer VISA's for this position.
Weekend schedule
Works 7am - 3:30pm CST on Saturday
Remote
Yes