Customer Service Representative - Remote - Military Veterans (Bardstown)

MILITARY VETERANS

Responsibilities for this Position
Location: USA KY Home Office (KYHOME)
Full Part/Time: Full time
Job Req: RQ147944

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Public Trust/Other Required:
Other

Job Family:
SCA

Job Qualifications:

Skills:
Answering Telephones, Call Center, Communication, Customer Service, Microsoft Office
Certifications:

Experience:
1 + years of related experience
US Citizenship Required:
Yes

Job Description:

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on an experienced Customer Service Representative joining our team to support customer engagement activities across the United States.

At GDIT, people are our differentiator. As a Customer Service Representative supporting customer engagement center activities, you will utilize your root cause analysis and problem-solving skills to manage inbound calls.

In this role, a typical day will include:

• Answering incoming phone calls on behalf of client; providing accurate and appropriate information to callers
• Placing outbound customer service or customer satisfaction calls, as required by client
• Completing call guides; gathering and verifying required information
• Attending telephone skills and program information training sessions; adheres to established levels of service
• Adhering to established customer service and documentation standards within required time frames
• Adhering to contact center scheduling, ensuring telephone coverage during contact center hours of operation

REQUIRED QUALIFICATIONS:

• High school diploma or G.E.D.
• One or more years of customer service or other telephone experience
• Demonstrated verbal and written communication skills
• Must be a US Citizen
• Must be eligible to obtain and maintain a public trust clearance

PREFERRED QUALIFICATIONS:

• Basic communication skills
• Call center experience
• Ability to follow oral and written directions
• Ability to meet professional standards towards project and co-workers
• Medical experience and/or medical claims knowledge would be helpful but is not necessary
• Performs clerical or administrative duties as assigned

WORK ENVIRONMENT:

• Hours are Monday - Friday 8:45 am - 5:15 Eastern Standard Time

WHAT GDIT CAN OFFER YOU:

• Competitive pay plus benefits
• An opportunity to work from the comfort of your own home

The likely hourly rate for this position is between $12.96 - $19.44, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Remote

Work Location:
Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

PI217186345
Associated topics: agent, call center associate, clerk, client service, customer service, intern, product support, rep, service representative, technical support