Short Range Planning and Forecasting Sr. Analyst - Telecommute - 2024625
UnitedHealth Group
2021-11-04T18:13:31Z
Warehousing / Logistics
(No Timezone Provided)
UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)
You’ll enjoy the flexibility to telecommute* from anywhere within United States as you take on some tough challenges.
Primary Responsibilities:
You are a thoughts based person who thrives on developing new solutions to solve tough challenges. Here, your analytical and innovative skills will help us with our mission of helping people live healthier lives. Yes, we share a mission that inspires. And we need your organizational talents and business discipline to help fuel that mission. Are you ready to analyze data and deliver bold, business-savvy ideas to impact the lives of millions? As a key member of the Workforce Planning & Management Team, you will be directly responsible for forecasting and staff planning for a select group of back-office WorkTypes. You will be responsible for building and maintaining forecasts and staffing plans to provide our operational business partners with the information they need to achieve service levels, financial goals, and be proactive in assessing staff training and movement to achieve goals. Build, maintain, and communicate inventory forecasts and corresponding staffing models to provide UHC Operations and other customers with staffing plans they need to follow in order to achieve their service levels and financial targets for multiple books of business; includes deep-dive analysis and collaboration to access accurate data sources Analyze historical trends with forecasts and UHC Operations model changes demanded by business/consumer needs to proactively staff to meet financial commitments, service level agreements, compliance/regulatory requirements, and performance guarantees Lead/collaborate with Long Range Planning, Finance, Operations, United Health Networks, and/or other UHG business partners to solve end-to-end process and/tools impacting staffing models, plans, and financial goals Proactively provide recommendations/justification to VPs and Directors regarding model and staffing decisions to drive improvements, effectively presenting the savings and other impacts to their business performance Coaching and mentoring other team members in forecasting and planning to teach advanced level concepts and methodology to design/solve complex staffing models situations Create and maintain staffing models for multiple Operations/Business areas, which requires a complete knowledge of Ops’ business objectives, inventory, and performance metrics Efficiently manipulate large data sets of historical inventory, receipts, completions, performance factors, and other data and metrics to drive effective short-range staffing plans with use of most effective data organization tools Design/develop forecasting methodology that aligns to each unique Operations workflow and reporting model to proactively integrate contact rates, seasonality, upcoming milestones or events, technology releases, network variabilities, and other influencers Perform discovery/documentation of end-to-end operational processes to identify data sources, inventory workflow, reporting needs, dependencies, and key performance metrics Build new staffing models as we expand into new business areas and then transition to, and mentor, fellow team members to effectively perform short range planning responsibilities Develop effective/strategic business solutions through research, analysis, and modeling of data and business processes to solve staffing or inventory crises/challenges, including developing burndown plans, creative/innovative approaches to solve problems, e.g. resource alternatives, training alternatives, etc. Perform strategic planning to identify future workforce needs (e.g., site/membership growth, capacity constraints, aging inventory, business continuity events, strategic and operational initiatives), which will require steps of analysis, planning, and forecasting complex data – creating “what if” models, identifying viable options to enable data-driven decisions Be a Trusted Advisor through collaboration and active leadership with Operations and Workforce partners in solution development to ensure short range planning considerations are part of the solutions, which includes educating business partners and influencing outcomes Effectively communicate/present to Operations partners including VPs and directors on staffing models, data analysis, and recommendations to improve service while reducing cost Collaborate with the Long Range Planning (financial) team on the budgetary process, including vendor forecasting and planning to ensure short-range and long-range plans are in alignment and providing additional recommendations and deeper ownership for actual results Lead planning with Learning & Development and Operations to schedule hiring, facility arrangements, as well as training and cross-training classes in coordination with Operations’ career path strategy Partner with the Workforce Management (Scheduling and real-time) to ensure synchronization from capacity planning through daily work direction to maximize Operations staffing and performance You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
3+ years of experience in business/finance analysis or workforce, planning, and forecasting 3+ years of experience in analyzing information from multiple data sources to identify trends and outliers for issue detection and problem resolution 3+ years of experience in using advanced level of proficiency in MS Excel working with large data sets, including ability to utilize VLOOKUPs, create pivot tables and graphs, and incorporate standard formulas and functions 3+ years of experience with capacity modeling 2+ years of experience with six sigma/process improvement or project management 2+ years of experience with either back-office or call center transaction and production tracking applications 1+ year of experience communicating with, and presenting to, senior leadership to provide performance status and recommendations as well as collaborate for solutions Intermediate level proficiency in MS Word and MS PowerPoint Ability to work a flexible schedule as needed for infrequent occasions, including early hours, weekends, and holidays Preferred Qualifications:
Associate's degree or equivalent experience in Business, Finance, Health Administration Workforce management experience Experience with MS Access with the ability to understand queries Experience maintaining an automated work routing application in a back-office environment, i.e. enterprise work router Experience working with scheduling applications, e.g. IEX Experience in Tableau with skills in creating adhoc reports Experiencein MS Visio for process flows/mapping Experience in the Healthcare Industry with products and services To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It's where you can do your life's best work.(sm)
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $64,800 to $116,000. The salary range for Connecticut / Nevada residents is $71,400 to $127,400. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Short Range Planning and Forecasting Sr. Analyst - Telecommute - 2024625
UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)
You’ll enjoy the flexibility to telecommute* from anywhere within United States as you take on some tough challenges.
Primary Responsibilities:
You are a thoughts based person who thrives on developing new solutions to solve tough challenges. Here, your analytical and innovative skills will help us with our mission of helping people live healthier lives. Yes, we share a mission that inspires. And we need your organizational talents and business discipline to help fuel that mission. Are you ready to analyze data and deliver bold, business-savvy ideas to impact the lives of millions? As a key member of the Workforce Planning & Management Team, you will be directly responsible for forecasting and staff planning for a select group of back-office WorkTypes. You will be responsible for building and maintaining forecasts and staffing plans to provide our operational business partners with the information they need to achieve service levels, financial goals, and be proactive in assessing staff training and movement to achieve goals. Build, maintain, and communicate inventory forecasts and corresponding staffing models to provide UHC Operations and other customers with staffing plans they need to follow in order to achieve their service levels and financial targets for multiple books of business; includes deep-dive analysis and collaboration to access accurate data sources Analyze historical trends with forecasts and UHC Operations model changes demanded by business/consumer needs to proactively staff to meet financial commitments, service level agreements, compliance/regulatory requirements, and performance guarantees Lead/collaborate with Long Range Planning, Finance, Operations, United Health Networks, and/or other UHG business partners to solve end-to-end process and/tools impacting staffing models, plans, and financial goals Proactively provide recommendations/justification to VPs and Directors regarding model and staffing decisions to drive improvements, effectively presenting the savings and other impacts to their business performance Coaching and mentoring other team members in forecasting and planning to teach advanced level concepts and methodology to design/solve complex staffing models situations Create and maintain staffing models for multiple Operations/Business areas, which requires a complete knowledge of Ops’ business objectives, inventory, and performance metrics Efficiently manipulate large data sets of historical inventory, receipts, completions, performance factors, and other data and metrics to drive effective short-range staffing plans with use of most effective data organization tools Design/develop forecasting methodology that aligns to each unique Operations workflow and reporting model to proactively integrate contact rates, seasonality, upcoming milestones or events, technology releases, network variabilities, and other influencers Perform discovery/documentation of end-to-end operational processes to identify data sources, inventory workflow, reporting needs, dependencies, and key performance metrics Build new staffing models as we expand into new business areas and then transition to, and mentor, fellow team members to effectively perform short range planning responsibilities Develop effective/strategic business solutions through research, analysis, and modeling of data and business processes to solve staffing or inventory crises/challenges, including developing burndown plans, creative/innovative approaches to solve problems, e.g. resource alternatives, training alternatives, etc. Perform strategic planning to identify future workforce needs (e.g., site/membership growth, capacity constraints, aging inventory, business continuity events, strategic and operational initiatives), which will require steps of analysis, planning, and forecasting complex data – creating “what if” models, identifying viable options to enable data-driven decisions Be a Trusted Advisor through collaboration and active leadership with Operations and Workforce partners in solution development to ensure short range planning considerations are part of the solutions, which includes educating business partners and influencing outcomes Effectively communicate/present to Operations partners including VPs and directors on staffing models, data analysis, and recommendations to improve service while reducing cost Collaborate with the Long Range Planning (financial) team on the budgetary process, including vendor forecasting and planning to ensure short-range and long-range plans are in alignment and providing additional recommendations and deeper ownership for actual results Lead planning with Learning & Development and Operations to schedule hiring, facility arrangements, as well as training and cross-training classes in coordination with Operations’ career path strategy Partner with the Workforce Management (Scheduling and real-time) to ensure synchronization from capacity planning through daily work direction to maximize Operations staffing and performance You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
3+ years of experience in business/finance analysis or workforce, planning, and forecasting 3+ years of experience in analyzing information from multiple data sources to identify trends and outliers for issue detection and problem resolution 3+ years of experience in using advanced level of proficiency in MS Excel working with large data sets, including ability to utilize VLOOKUPs, create pivot tables and graphs, and incorporate standard formulas and functions 3+ years of experience with capacity modeling 2+ years of experience with six sigma/process improvement or project management 2+ years of experience with either back-office or call center transaction and production tracking applications 1+ year of experience communicating with, and presenting to, senior leadership to provide performance status and recommendations as well as collaborate for solutions Intermediate level proficiency in MS Word and MS PowerPoint Ability to work a flexible schedule as needed for infrequent occasions, including early hours, weekends, and holidays Preferred Qualifications:
Associate's degree or equivalent experience in Business, Finance, Health Administration Workforce management experience Experience with MS Access with the ability to understand queries Experience maintaining an automated work routing application in a back-office environment, i.e. enterprise work router Experience working with scheduling applications, e.g. IEX Experience in Tableau with skills in creating adhoc reports Experiencein MS Visio for process flows/mapping Experience in the Healthcare Industry with products and services To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It's where you can do your life's best work.(sm)
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $64,800 to $116,000. The salary range for Connecticut / Nevada residents is $71,400 to $127,400. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy