Sales Engineer, WFO Solutions - US - Remote
Ttec
2021-10-01T08:00:55Z
Dallas
Texas
United States
Engineering
(No Timezone Provided)
TTEC Digital is hiring an experience Solutions/Sales Engineer to join our talented presales team. This is a US based, telecommute role.
Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!
We currently have a need to hire an experienced Workforce Optimization (WFO) Sales Engineer to help develop leads and build partner relationships in support of our business development efforts. Your knowledge and experience in Workforce Optimization solutions (Workforce Management, Call Recording, Quality Management, Speech Analytics, Desktop Process Analytics, Fraud,etc., space will be the key for success. We offer a highly competitive compensation package that includes a base salary and quarterly upside earning potential.
What you’ll be doing:
Develop Leads and Partner Relationships: Develop and maintain relationships with key vendor partners such as Verint, Calabrio, Genesys and other related WFO technology vendor or service providers Leverage relationships and sales track record to obtain leads from partners through direct communication, and coordination with TTEC Business Development Managers Participate in initial data gathering and lead qualification with the prospective Client Develop Business / Technical Needs: Participate in client requirements discovery meetings with Senior Business and/or IT Execs down through Middle Management and/or Analysts Leverage TTEC’s Solutions Framework in informal requirements meetings or facilitated workshops Document critical business and/or IT requirements and “compelling events” requiring the client to make a change Develop Solution Design / Configuration / Viability: Conduct solution design meetings with partners and/or client personnel to confirm solution scope and the design required to fulfill requirements Review detailed design solutions including bill of materials and configuration designs Communicate and collaborate with delivery teams to develop timeline and staffing professional services’ estimates Develop ‘Solution Review’ presentations Participate in field Professional Services and Managed Services communications with partner Product Managers to resolve pre-sales design and configuration questions Develop and Present Solutions to the Client / Support Deal Closure Assist in the development of Proposals and SOWs using standard TTEC templates Lead product demonstrations to Client, coordinating with TTEC and Vendor demo leads to ensure what is demonstrated highlights TTEC’s story and meets the client’s requirements Provide a lead technical role for RFP Response Development, driving the technical design Coordinate preparation of materials and manage to completion the partner and internal Bid Assurance processes. Participate in Client Meeting Solution Reviews – together with TTEC and partner personnel Contribute to ROI Business Case Analyses Provide insights on product improvements, TTEC process improvements, template development, etc. Provide insights on competitor service offerings What skills you will bring:
3 to 5 years presales experience designing WFO and fraud solutions integrated with Cisco, Amazon (AWS Connect) and Genesys Contact Center Solutiions. 1 to 3 years design and architecture experience working with Verint WFO solutions is preferred. Ability to think critically and logically articulate technical recommendations into customer business value – both verbally and through compelling presentations and proposals Who we are:
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 55,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital, to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
TTEC designs, implements, and delivers transformative customer experiences for many of the world’s most iconic disruptive brands. With more than 35 years of experience, TTEC orchestrates millions of interactions every day all around the world.
COMPENSATION & BENEFITS
The anticipated starting salary range for individuals expressing interest in this position is $120,000 to $140,000. This position also is eligible to participate in a quarterly sales incentive plan.
Benefits available to eligible employees include the following:
Medical, dental, and vision Tax-advantaged health care accounts Financial and income protection benefits Paid time off (PTO) and wellness time off what we offer
When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment:
Be Financially Sound
We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts Retirement plans Tuition reimbursement programs Financial wellness program Be Developed
We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:
Mentorship programs Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities Professional development courses in TTEC University Scholarship program and tuition reimbursement Visibility in our global career pathing and internal mobility opportunities Be Healthy
We support healthy living and have the tools and resources to help you such as:
It’s Ok, We’re All Human wellness program Wellness incentives Company health and wellness programs Dedicated health and wellness navigators and employee assistance programs Generous paid time off and other leave of absence programs Be the Difference
You’ll have the opportunity to have a positive impact in your community:
Through our employee-driven global grant program, you’ll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community Our team helps fundraise and volunteer their time in their communities For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation
#LI-BB2
#LI-REMOTE
Sales Engineer, WFO Solutions - US - Remote
TTEC Digital is hiring an experience Solutions/Sales Engineer to join our talented presales team. This is a US based, telecommute role.
Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!
We currently have a need to hire an experienced Workforce Optimization (WFO) Sales Engineer to help develop leads and build partner relationships in support of our business development efforts. Your knowledge and experience in Workforce Optimization solutions (Workforce Management, Call Recording, Quality Management, Speech Analytics, Desktop Process Analytics, Fraud,etc., space will be the key for success. We offer a highly competitive compensation package that includes a base salary and quarterly upside earning potential.
What you’ll be doing:
Develop Leads and Partner Relationships: Develop and maintain relationships with key vendor partners such as Verint, Calabrio, Genesys and other related WFO technology vendor or service providers Leverage relationships and sales track record to obtain leads from partners through direct communication, and coordination with TTEC Business Development Managers Participate in initial data gathering and lead qualification with the prospective Client Develop Business / Technical Needs: Participate in client requirements discovery meetings with Senior Business and/or IT Execs down through Middle Management and/or Analysts Leverage TTEC’s Solutions Framework in informal requirements meetings or facilitated workshops Document critical business and/or IT requirements and “compelling events” requiring the client to make a change Develop Solution Design / Configuration / Viability: Conduct solution design meetings with partners and/or client personnel to confirm solution scope and the design required to fulfill requirements Review detailed design solutions including bill of materials and configuration designs Communicate and collaborate with delivery teams to develop timeline and staffing professional services’ estimates Develop ‘Solution Review’ presentations Participate in field Professional Services and Managed Services communications with partner Product Managers to resolve pre-sales design and configuration questions Develop and Present Solutions to the Client / Support Deal Closure Assist in the development of Proposals and SOWs using standard TTEC templates Lead product demonstrations to Client, coordinating with TTEC and Vendor demo leads to ensure what is demonstrated highlights TTEC’s story and meets the client’s requirements Provide a lead technical role for RFP Response Development, driving the technical design Coordinate preparation of materials and manage to completion the partner and internal Bid Assurance processes. Participate in Client Meeting Solution Reviews – together with TTEC and partner personnel Contribute to ROI Business Case Analyses Provide insights on product improvements, TTEC process improvements, template development, etc. Provide insights on competitor service offerings What skills you will bring:
3 to 5 years presales experience designing WFO and fraud solutions integrated with Cisco, Amazon (AWS Connect) and Genesys Contact Center Solutiions. 1 to 3 years design and architecture experience working with Verint WFO solutions is preferred. Ability to think critically and logically articulate technical recommendations into customer business value – both verbally and through compelling presentations and proposals Who we are:
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 55,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital, to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
TTEC designs, implements, and delivers transformative customer experiences for many of the world’s most iconic disruptive brands. With more than 35 years of experience, TTEC orchestrates millions of interactions every day all around the world.
COMPENSATION & BENEFITS
The anticipated starting salary range for individuals expressing interest in this position is $120,000 to $140,000. This position also is eligible to participate in a quarterly sales incentive plan.
Benefits available to eligible employees include the following:
Medical, dental, and vision Tax-advantaged health care accounts Financial and income protection benefits Paid time off (PTO) and wellness time off what we offer
When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment:
Be Financially Sound
We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts Retirement plans Tuition reimbursement programs Financial wellness program Be Developed
We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:
Mentorship programs Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities Professional development courses in TTEC University Scholarship program and tuition reimbursement Visibility in our global career pathing and internal mobility opportunities Be Healthy
We support healthy living and have the tools and resources to help you such as:
It’s Ok, We’re All Human wellness program Wellness incentives Company health and wellness programs Dedicated health and wellness navigators and employee assistance programs Generous paid time off and other leave of absence programs Be the Difference
You’ll have the opportunity to have a positive impact in your community:
Through our employee-driven global grant program, you’ll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community Our team helps fundraise and volunteer their time in their communities For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation
#LI-BB2
#LI-REMOTE