Services Engagement Manager - Safety (Remote)

The Role

The Services Engagement Manager is responsible for setting customers up for success and representing the entire value proposition and effort behind a Veeva Vault Product Implementation. This is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams. With a passion for Software Implementation and expertise in Life Sciences Sales, our ideal candidate will craft the right implementation approach, set the right expectations, and identify the appropriate project timeframes and associated costs. RFx Responses, Proposals, and Statements of Work are key deliverables of this role, along with implementation partner recommendations and strategic alignment of the team prior to project start.
This is a remote, full-time permanent role with Veeva. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.
Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You’ll Do

Align closely with the Sales, Strategy, and Services teams to design customer-specific Vault Safety implementation strategies, establish long-term success metrics and plans, and establish confidence in our ability to deliver

Set customer and internal stakeholder expectations correctly, focusing on long-term customer success

Position post-implementation support, training, and other Veeva solutions/offerings that may be needed for a successful customer experience

Work across Services teams and leaders to ensure successful delivery aligns to the delivered implementation plan and long-term customer strategy

Requirements

5+ years of software implementation project planning and/or professional services management experience within the Life Sciences industry

2+ years in a consulting or professional services environment specific to Safety & Pharmacovigilance, including proven success in selling and managing small- and large-scale implementation programs

Consultative work style with the ability to build short- and long-term strategies to ensure customer success and continued evolution

Strong written and verbal communication skills, executive-level presence, and experience in facilitation

Ability to engage audiences of varying perception levels

Collaborative nature and the ability to partner cross-functionally in a highly matrixed environment

Content, cloud, and/or data management experience in Life Sciences

Ability to travel when required (up to 20%) 

Nice to Have

Direct experience partnering with customers in the Safety & Pharmacovigilance industry

SaaS / Cloud Experience

Background includes exposure to regulatory compliance and validation standards in the Life Sciences industry