Remote Work-At-Home! Customer Service Agent ( $17/hr)

Customer Service Representative | Work From Home

Benefits:

• Work from the comfort of your home Full time positions available
• Starting pay ranges from $15-$17/hr depending upon the complexity of the program you're hired for
• 100% Paid Training
• Benefits including medical, dental, life, vision insurance, company matched 401K, and generous paid time off
• Opportunities for advancement and professional development
• Personal benefits of working from home including saving time, money, and the environment
• Computer provided (you will need to provide the monitor and headset.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues

Requirements: 

• High School Diploma or equivalent
• 18 years of age or older
• 6 months Customer service experience preferred. 
• Be proficient in PC operation and navigation
• Have excellent communications skills, both oral and written
• Strong listening skills

• Able to provide a stand-alone monitor, USB corded headset and a quiet, distraction-free home workspace (we'll provide the rest!)