Sr. Associate, Customer Insights & Data Analysis (Remote/Work from Home)
First National Bank of Omaha
2021-11-11T07:08:21Z
Tanner
Alabama
United States
Customer Service / Call Center
(No Timezone Provided)
At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Accountable for translating customer feedback from multiple sources into actionable insights that enable the bank to create better experiences and products for our customers. Generates performance reporting and maintain customer dashboards allowing leaders to monitor performance & use as an input into strategy / prioritization. Leads efforts to collect, store and make customer insights available for others to leverage. Serves as lead analyst for survey design, analytics, insight creation resulting from surveys. Individual contributor role reporting to the head of Enterprise Customer Experience.
Performance Reporting
Generates performance reporting and maintains customer dashboards that monitors how well we are performing based on customer needs and expectations Monitors data for emerging trends and new insightsMeasures and monitors results of actioned CX improvements against business outcomesAnalytics & Action Items
Analyzes customer feedback collected with appended customer data as neededConducts periodic analytic deep dives on key customer feedback efforts across the enterpriseAcquires data from multiple data sources in order to perform analysis and reportingIdentifies, analyzes and interprets trends or patterns in order to provide answers to business questions as well as provide recommendations for action.Assists in the creation of a business case for recommended key CX improvementsSurvey Design Lead
Supports teams across the organization who desire to use surveys to generate customer insights. Leads efforts to clarify customer learning objectives, design the survey, conduct the analytics, provide insights and recommendations as a result.Data Architecture
Leads efforts to collect, store and make customer insights available for others to leverage.Ensures survey population is representative of target audience for each effortEnsures that daily survey files transmit successfully (in & out)Assists with the onboarding and testing of any new customer insights vendors and/or capabilitiesPartners with EDM to ensure all new customer data acquisition, storing and sharing are compliant with data protocols.Qualifications:
Data
Bachelor’s Degree in Statistics, Economics, Finance, Business, or other related field.Experience using SAS, R, and/or SQL for statistical analysis, extracting and manipulating data for reporting or data analysisTechnical abilities in the areas of data mining, predictive modeling, and descriptive analysisExpert knowledge of excelAttention to detail and data accuracyCustomer Insights
Ability to lead others to clarify customer learning objectivesAbility to design effective customer surveys to meet learning objectivesPassionate about creating customer insights for others to guide and shape decision making regarding products, services, experiences, interactionsPlanning and Communication
Ability to communicate complex quantitative analysis in a clear, precise, and actionable mannerDemonstrate excellent oral and written communication skillsAbility to interact effectively with all levels of employees ranging from individual contributors to sr managementDemonstrates strong initiative and can work both taking the lead as well as collaboratively with team membersAbility to continually monitor data completeness, quality, and integrityRequires excellent planning and organizational skills to drive analytic projects end to end with minimal directionComfortable working in a rapidly fluctuating environmentCompensation:
Compensation range (base pay): $68,471.00-$109,767.00IMPORTANT - This range is for the primary posting location of: Omaha - FN Tower
Final compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.
Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.
For additional information regarding compensation and benefits, e-mail FNBO at [email protected]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.
Job number: R-20212078
Sr. Associate, Customer Insights & Data Analysis (Remote/Work from Home)
First National Bank of Omaha
Customer Service / Call Center
At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Accountable for translating customer feedback from multiple sources into actionable insights that enable the bank to create better experiences and products for our customers. Generates performance reporting and maintain customer dashboards allowing leaders to monitor performance & use as an input into strategy / prioritization. Leads efforts to collect, store and make customer insights available for others to leverage. Serves as lead analyst for survey design, analytics, insight creation resulting from surveys. Individual contributor role reporting to the head of Enterprise Customer Experience.
Performance Reporting
Generates performance reporting and maintains customer dashboards that monitors how well we are performing based on customer needs and expectations Monitors data for emerging trends and new insightsMeasures and monitors results of actioned CX improvements against business outcomesAnalytics & Action Items
Analyzes customer feedback collected with appended customer data as neededConducts periodic analytic deep dives on key customer feedback efforts across the enterpriseAcquires data from multiple data sources in order to perform analysis and reportingIdentifies, analyzes and interprets trends or patterns in order to provide answers to business questions as well as provide recommendations for action.Assists in the creation of a business case for recommended key CX improvementsSurvey Design Lead
Supports teams across the organization who desire to use surveys to generate customer insights. Leads efforts to clarify customer learning objectives, design the survey, conduct the analytics, provide insights and recommendations as a result.Data Architecture
Leads efforts to collect, store and make customer insights available for others to leverage.Ensures survey population is representative of target audience for each effortEnsures that daily survey files transmit successfully (in & out)Assists with the onboarding and testing of any new customer insights vendors and/or capabilitiesPartners with EDM to ensure all new customer data acquisition, storing and sharing are compliant with data protocols.Qualifications:
Data
Bachelor’s Degree in Statistics, Economics, Finance, Business, or other related field.Experience using SAS, R, and/or SQL for statistical analysis, extracting and manipulating data for reporting or data analysisTechnical abilities in the areas of data mining, predictive modeling, and descriptive analysisExpert knowledge of excelAttention to detail and data accuracyCustomer Insights
Ability to lead others to clarify customer learning objectivesAbility to design effective customer surveys to meet learning objectivesPassionate about creating customer insights for others to guide and shape decision making regarding products, services, experiences, interactionsPlanning and Communication
Ability to communicate complex quantitative analysis in a clear, precise, and actionable mannerDemonstrate excellent oral and written communication skillsAbility to interact effectively with all levels of employees ranging from individual contributors to sr managementDemonstrates strong initiative and can work both taking the lead as well as collaboratively with team membersAbility to continually monitor data completeness, quality, and integrityRequires excellent planning and organizational skills to drive analytic projects end to end with minimal directionComfortable working in a rapidly fluctuating environmentCompensation:
Compensation range (base pay): $68,471.00-$109,767.00IMPORTANT - This range is for the primary posting location of: Omaha - FN Tower
Final compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.
Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.
For additional information regarding compensation and benefits, e-mail FNBO at [email protected]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.
Job number: R-20212078