[Customer Service / Fully Remote] - Anywhere in U.S. / Up to $120K per year / Medical, dental, and vision / PTO / 401K / Company provided equipment - As a Customer Support Specialist you'll: Provide high-quality, efficient, and helpful responses to customer requests through channels like Zendesk emails/tickets, live chat, and phone; Suggest, update, and create content for the product portal Help Center and internal knowledge base; Flag user pain points and suggest solutions to Product Team; Triage and escalate tickets as necessary to leadership; Achieve set team goals in tickets per hour, quality, and CSAT...Hiring Fast >>
Trayt
Valencia California
United States
Customer Service / Call Center
(No Timezone Provided)
[Customer Service / Fully Remote] - Anywhere in U.S. / Up to $120K per year / Medical, dental, and vision / PTO / 401K / Company provided equipment - As a Customer Support Specialist you'll: Provide high-quality, efficient, and helpful responses to customer requests through channels like Zendesk emails/tickets, live chat, and phone; Suggest, update, and create content for the product portal Help Center and internal knowledge base; Flag user pain points and suggest solutions to Product Team; Triage and escalate tickets as necessary to leadership; Achieve set team goals in tickets per hour, quality, and CSAT...Hiring Fast >>