Mortgage Loan Officer - Remote

PennyMac

Tampa Florida

United States

Financial Services - Banking / Investment / Finance
(No Timezone Provided)

**Overview**Responsible for assisting new customers as well as existing PennyMac customers from our Servicing Portfolio telephonically with their current and future mortgage needs. Each licensed Loan Officer is provided inbound/outbound leads to service in accordance with PennyMac policies, procedures and lending guidelines. **_This position is eligible for remote/work from home opportunity!_****Job Description**+ Consult with clients about current and future needs to help them achieve their financial goals+ Advise and educate clients on the home-buying or refinance process and how to better manage their mortgages+ Assist clients through the loan process from application to closing+ Originate Mortgage Loans via telephone sales presentations+ Meet loan production goals through proactive and responsive telephone presentations and pipeline management activities+ Identify current customer needs and provide sound guidance for product solutions+ Able to devise and implement business plans to meet production goals+ Counsel new and existing borrowers on mortgage loan solutions+ Recommend loan solutions and originate loans in accordance with company lending guidelines and customer satisfaction standards+ Apply transaction-appropriate pricing in accordance with company guidelines and pricing policy+ Ensure complete borrower satisfaction+ Operate as a key point of contact during the loan process including responsibility for updating the borrower(s) on loan status, reviewing disclosures with borrower(s) and reviewing loan documents with borrower(s)+ Perform other related duties as required and assigned+ Demonstrate behaviors which are aligned with the organization's desired culture and values**Ideal Candidate will have the following:**+ Various work backgrounds and experience levels - prior lending experience helpful, but not a requirement+ Call Center experience+ Sales and service-oriented+ Passed the Mortgage Loan Originator UST+ Demonstrated competency in meeting customer service standards+ Ability to work in a dynamic and fast paced environment+ Ability to work both independently and as a team player+ Passion, great communication skills, self-motivation, positive attitude and competitive spirit+ Strong oral and written communication skills+ Strong presentation and sales skills with the ability to apply them via telephone+ Strong organizational skills+ Ability to multi task+ PC proficiency, with knowledge of MS Office tools, loan origination software and loan servicing software (Encompass, VA, FHA, Conventional, IRRRL, Streamline)**Years of Experience:**3**Education:**Bachelor's Degree**Need help finding the right job?**We can recommend jobs specifically for you!**Requisition ID** _20-12396_**Location** _US-FL-Tampa_**Position Type** _Regular_**Category** _Sales & Customer Service_**Education** _Bachelor's Degree_**Years of Experience** _3_

Mortgage Loan Officer - Remote

PennyMac

Tampa Florida

United States

Financial Services - Banking / Investment / Finance

(No Timezone Provided)

**Overview**Responsible for assisting new customers as well as existing PennyMac customers from our Servicing Portfolio telephonically with their current and future mortgage needs. Each licensed Loan Officer is provided inbound/outbound leads to service in accordance with PennyMac policies, procedures and lending guidelines. **_This position is eligible for remote/work from home opportunity!_****Job Description**+ Consult with clients about current and future needs to help them achieve their financial goals+ Advise and educate clients on the home-buying or refinance process and how to better manage their mortgages+ Assist clients through the loan process from application to closing+ Originate Mortgage Loans via telephone sales presentations+ Meet loan production goals through proactive and responsive telephone presentations and pipeline management activities+ Identify current customer needs and provide sound guidance for product solutions+ Able to devise and implement business plans to meet production goals+ Counsel new and existing borrowers on mortgage loan solutions+ Recommend loan solutions and originate loans in accordance with company lending guidelines and customer satisfaction standards+ Apply transaction-appropriate pricing in accordance with company guidelines and pricing policy+ Ensure complete borrower satisfaction+ Operate as a key point of contact during the loan process including responsibility for updating the borrower(s) on loan status, reviewing disclosures with borrower(s) and reviewing loan documents with borrower(s)+ Perform other related duties as required and assigned+ Demonstrate behaviors which are aligned with the organization's desired culture and values**Ideal Candidate will have the following:**+ Various work backgrounds and experience levels - prior lending experience helpful, but not a requirement+ Call Center experience+ Sales and service-oriented+ Passed the Mortgage Loan Originator UST+ Demonstrated competency in meeting customer service standards+ Ability to work in a dynamic and fast paced environment+ Ability to work both independently and as a team player+ Passion, great communication skills, self-motivation, positive attitude and competitive spirit+ Strong oral and written communication skills+ Strong presentation and sales skills with the ability to apply them via telephone+ Strong organizational skills+ Ability to multi task+ PC proficiency, with knowledge of MS Office tools, loan origination software and loan servicing software (Encompass, VA, FHA, Conventional, IRRRL, Streamline)**Years of Experience:**3**Education:**Bachelor's Degree**Need help finding the right job?**We can recommend jobs specifically for you!**Requisition ID** _20-12396_**Location** _US-FL-Tampa_**Position Type** _Regular_**Category** _Sales & Customer Service_**Education** _Bachelor's Degree_**Years of Experience** _3_