[Customer Service / Fully Remote] - Anywhere in U.S. / Up to $24.98 per hour / 401k / Medical, dental & vision - As a Customer Support Rep you'll: Resolve customer cases via phone, live chat, and email in compliance with SLAs without sacrificing customer satisfaction; Troubleshoot platform issues reported by customers and urgently escalate them to team leads for further investigation; Bridge communication between the Medely customer base and internal departments such as the Software, Compliance, and Account Management teams; Provide internal feedback and suggestions for process and product improvements...Hiring Fast >>
Medely
Joliet Illinois
United States
Customer Service / Call Center
(No Timezone Provided)
[Customer Service / Fully Remote] - Anywhere in U.S. / Up to $24.98 per hour / 401k / Medical, dental & vision - As a Customer Support Rep you'll: Resolve customer cases via phone, live chat, and email in compliance with SLAs without sacrificing customer satisfaction; Troubleshoot platform issues reported by customers and urgently escalate them to team leads for further investigation; Bridge communication between the Medely customer base and internal departments such as the Software, Compliance, and Account Management teams; Provide internal feedback and suggestions for process and product improvements...Hiring Fast >>