Customer Service Representative, US Remote

Job Description

:Customer Service RepresentativeCollaborate with Innovative 3Mers Around the WorldChoosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93, other curious, creative 3Mers.“The impact 3M has on people’s lives and communities around the globe is amazing. As the leader of 3M’s global community giving, I am incredibly proud to be part of and work alongside 3Mers, community partners and customers committed to making positive social change.” – Michael Stroik, director of 3MgivesThis position provides an opportunity to transition from other private, public, government or military environments to a 3M career.The Impact You’ll Make in this RoleAs a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:Acts as the primary liaison with 3M customersCommunicates clearly and professionally with 3M personnel by telephone and/or written correspondenceEducates and informs the customer of various processes and directs customers to appropriate resourcesDevelops and leads improvements and/or solutions to work processes and toolsHandles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issuesResolves non-routine and difficult customer complaints and ensures response to product and service inquiries - Has knowledge and understanding of the current processing systems and can provide service to internal and external customersHandles internal and external inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutionsImproves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problemsParticipates in and maintains a quality service culture within the Customer Account Management Team​Your Skills and Expertise To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:Bachelor’s degree or higher (completed and verified prior to start) from an accredited institutionOne combined year of experience engaging, servicing or selling to customers, clients, and/or a direct experience in a 3M Customer Services role in a private, public, government or military environment​Additional qualifications that could help you succeed even further in this role include:SAP system experience is preferredKnowledge or experience within Customer Services role and responsibilitiesExperienced with cross-functional project leadership preferredAbility to resolve conflicts effectively and take the initiative to resolve issues before they become problemsAbility to follow through with commitments and show concern for the needs of othersExcellent oral and written communication, including presentation skillsClear and conceptual thinking ability; excellent judgment and discretionPrefers to stay busy with a full workload and enjoys meeting challengesAbility to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines