Lead Partner Customer Success Manager (Remote)

Citrix Systems

New Jersey

United States

Customer Service / Call Center
(No Timezone Provided)

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

What we're looking for:

You are an experienced Partner Account Manager or Customer Success Manager in the field. You have excelled at your current role and are looking to expand into leading a highly productive and dynamic team. You are personable with natural problem-solving abilities and have a demonstrated track record of leading other team members towards common goals. You can excel in a data-driven, metrics-oriented environment while thinking critically and troubleshooting in a fast-paced environment. You have strong presentation and demonstration skills and can work effectively with customers, partners, and all levels of executive leadership. You also pose a strong business mindset that will help partner executives see the business value in driving customer end-user adoption, retention, and expansion with our joint customers. If you are tech-savvy with a passion for leading a multi-organizational team in a multinational software corporation, we'd love to speak with you.

Position Overview

In this role, you will lead several Customer Success Managers (CSMs) across multiple partnering organizations. You are leading the team to understand customers' desired outcomes and guide customers through our lifecycle framework to meet desired product outcomes and support future expansion. You will work closely with partner team members to manage day-to-day efficiencies and create strategies to optimize productivity. This role is open to remote employees in the United States, anywhere except Colorado.

Role Responsibilities

Strong Business Acumen

  • Understand Citrix partner's business strategies and assist in integrating our proven Customer Success methodology into their current portfolio of Citrix Services to drive business value

  • Build strong relationships with our partners to ensure they have the best practices and tools to deliver on key cross-organizational metrics

  • Analyze and assess complex processes and systems of partner's business to ensure the solution will meet the needs of our joint end users

  • Excellent Thought Leadership

  • Manage a team of high-performing Customer Success Managers (CSMs) across several partnering organizations

  • Performs ongoing analysis of customer lifecycle and takes the necessary measures to increase partner engagement and consequent impact throughout

  • Apply understanding of tools, documentation, and reporting requirements; runs standard reports and reviews them regularly

  • Advise partners on business process enhancements based on customer best practices, business knowledge, and visibility into current vs. future state product capabilities

  • Responsible for Instructor-Led Training delivery of relevant customer success and business-related training classes for new partners.

  • Onboard, provide ongoing training, coaching, and mentoring for all partner customer success team members assigned within your region, including development and tracking of key performance indicators

  • Serves as part of the Partner Customer Success Management team working with peers globally to maximize efforts of our Partner Customer Success program

  • Basic Qualifications

  • Strong understanding of Cloud subscription model

  • Excellent problem solver, ability to work cross-functionally to deliver results

  • Requires advanced knowledge and skills within a specific technical or professional discipline with an understanding of the impact of work on other areas of the organization

  • Requires practical knowledge in leading and managing the execution of processes, projects, and tactics within one job area

  • Ability to work both independently and collaboratively, think creatively and take on challenges, and take on challenges, and proactively solve problems to successfully deliver projects

  • Requires a University Degree or equivalent experience and a minimum of 5 years of prior relevant experience.

  • Preferred Qualifications

  • Five years experience in Partner roles or Customer Success Management with experience in leading peers

  • Demonstrate excellent verbal and written communication skills

  • Demonstrate ability to manage a high volume of activities with varying priorities

  • At Citrix, our employees perform extraordinary acts of creativity and service every day. We provide benefits and rewards that meet the diverse needs of our employees by offering competitive compensation, comprehensive benefits, and equitable rewards opportunities for all employees. In the state of Colorado, the salary for this role generally ranges from $99,902.00 - $124,878.00, but may vary depending on your qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of this range. Certain roles are eligible for additional rewards, including annual bonus, sales incentives, and/or stock depending on the terms of the applicable plan and role as well as individual performance. Benefits may vary depending on the nature of your employment with Citrix and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, employee stock purchase program (ESPP), and education assistance program, among others.

    *LI-AR1

    President Biden released an Executive Orderstating that federal contractors must require COVID-19 vaccinations for all US employees. As a company that works on federal contracts, we have a legal requirement to comply with the Executive Order. To be considered for this career opportunity, you must be fully COVID-19 vaccinated or have an acceptable medical or religious accommodation. Learn more about our COVID-19 policies.

    What you’re looking for:

    Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

    Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

    Functional Area:

    Customer Success Management

    Lead Partner Customer Success Manager (Remote)

    Citrix Systems

    New Jersey

    United States

    Customer Service / Call Center

    (No Timezone Provided)

    We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

    What we're looking for:

    You are an experienced Partner Account Manager or Customer Success Manager in the field. You have excelled at your current role and are looking to expand into leading a highly productive and dynamic team. You are personable with natural problem-solving abilities and have a demonstrated track record of leading other team members towards common goals. You can excel in a data-driven, metrics-oriented environment while thinking critically and troubleshooting in a fast-paced environment. You have strong presentation and demonstration skills and can work effectively with customers, partners, and all levels of executive leadership. You also pose a strong business mindset that will help partner executives see the business value in driving customer end-user adoption, retention, and expansion with our joint customers. If you are tech-savvy with a passion for leading a multi-organizational team in a multinational software corporation, we'd love to speak with you.

    Position Overview

    In this role, you will lead several Customer Success Managers (CSMs) across multiple partnering organizations. You are leading the team to understand customers' desired outcomes and guide customers through our lifecycle framework to meet desired product outcomes and support future expansion. You will work closely with partner team members to manage day-to-day efficiencies and create strategies to optimize productivity. This role is open to remote employees in the United States, anywhere except Colorado.

    Role Responsibilities

    Strong Business Acumen

  • Understand Citrix partner's business strategies and assist in integrating our proven Customer Success methodology into their current portfolio of Citrix Services to drive business value

  • Build strong relationships with our partners to ensure they have the best practices and tools to deliver on key cross-organizational metrics

  • Analyze and assess complex processes and systems of partner's business to ensure the solution will meet the needs of our joint end users

  • Excellent Thought Leadership

  • Manage a team of high-performing Customer Success Managers (CSMs) across several partnering organizations

  • Performs ongoing analysis of customer lifecycle and takes the necessary measures to increase partner engagement and consequent impact throughout

  • Apply understanding of tools, documentation, and reporting requirements; runs standard reports and reviews them regularly

  • Advise partners on business process enhancements based on customer best practices, business knowledge, and visibility into current vs. future state product capabilities

  • Responsible for Instructor-Led Training delivery of relevant customer success and business-related training classes for new partners.

  • Onboard, provide ongoing training, coaching, and mentoring for all partner customer success team members assigned within your region, including development and tracking of key performance indicators

  • Serves as part of the Partner Customer Success Management team working with peers globally to maximize efforts of our Partner Customer Success program

  • Basic Qualifications

  • Strong understanding of Cloud subscription model

  • Excellent problem solver, ability to work cross-functionally to deliver results

  • Requires advanced knowledge and skills within a specific technical or professional discipline with an understanding of the impact of work on other areas of the organization

  • Requires practical knowledge in leading and managing the execution of processes, projects, and tactics within one job area

  • Ability to work both independently and collaboratively, think creatively and take on challenges, and take on challenges, and proactively solve problems to successfully deliver projects

  • Requires a University Degree or equivalent experience and a minimum of 5 years of prior relevant experience.

  • Preferred Qualifications

  • Five years experience in Partner roles or Customer Success Management with experience in leading peers

  • Demonstrate excellent verbal and written communication skills

  • Demonstrate ability to manage a high volume of activities with varying priorities

  • At Citrix, our employees perform extraordinary acts of creativity and service every day. We provide benefits and rewards that meet the diverse needs of our employees by offering competitive compensation, comprehensive benefits, and equitable rewards opportunities for all employees. In the state of Colorado, the salary for this role generally ranges from $99,902.00 - $124,878.00, but may vary depending on your qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of this range. Certain roles are eligible for additional rewards, including annual bonus, sales incentives, and/or stock depending on the terms of the applicable plan and role as well as individual performance. Benefits may vary depending on the nature of your employment with Citrix and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, employee stock purchase program (ESPP), and education assistance program, among others.

    *LI-AR1

    President Biden released an Executive Orderstating that federal contractors must require COVID-19 vaccinations for all US employees. As a company that works on federal contracts, we have a legal requirement to comply with the Executive Order. To be considered for this career opportunity, you must be fully COVID-19 vaccinated or have an acceptable medical or religious accommodation. Learn more about our COVID-19 policies.

    What you’re looking for:

    Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

    Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

    Functional Area:

    Customer Success Management