2nd Shift Customer Service Rep - Remote in Phoenix, AZ - $1000 sign on

Job Description
MUST RESIDE IN THE PHOENIX, AZ METRO AREA

This position is based in Phoenix, AZ and the ability to telework full time is required.

Working on the weekends (both Saturday and Sunday) and on holidays is required.

The 2nd Shift CSR hours are from 2:55 PM-11:25 PM on the weekdays. On the weekends, the hours vary. During Daylight Saving Time in the spring, the start time shifts to one hour earlier.

The 2nd Shift CSR works in the Afterhours Centralized Call Center and supports multiple Aetna Medicaid state health plans across the country.

The CSR researches and provides accurate information in response to member and provider questions and inquiries. The CSR demonstrates excellent attendance and reliability.

Required Qualifications
- Work will be remote
- Must be within 50 miles of the Phoenix location
- Minimum of two years in customer service, preferably in a call center
- Proficient at multitasking - especially at using various multiple computer applications at once
- Experience with working remotely is a plus
- Excellent attendance and reliability
- Demonstrated ability to consistently achieve performance standards
- Proficient at basic computer functionalities and troubleshooting
- Proven success with using resources to provide solutions

COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.

• If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

• If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications
- Experience with working remotely
- Experience in the healthcare industry, preferably in a call center setting
- Knowledgeable in Medicaid and Medicare
- Proven strong performance attendance records

Education
HS Diploma or equivalent

Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.