MSP PROGRAM MANAGER (REMOTE)

Atrium is a woman-owned, full-service talent management firm, focused on providing holistic contingent workforce solutions for clients throughout the United States. Atrium expertise includes Employer of Record (EOR) Payrolling Services, Independent Contractor Compliance, Direct Sourcing, Managed Service Provider (MSP) Programs, Temporary and Direct Hire Staffing, and Intern Program Design. Combining more than 25 years of experience with advanced HR technologies and strategies, Atrium delivers top talent, heightened compliance and reduced operational burden.

Position Overview:

Atrium partners with leading clients throughout the Northeast; we are looking for a passionate and self-motivated MSP Program Manager that is excited to grow their career by playing a key role in how our clients manage their temporary workforce and hiring initiatives. As MSP Manager, you will play an essential part in bringing top talent into our client’s organizations. In this role, you will provide personalized service and will operate as an extension of the Client’s Talent Acquisition Team while acting as the main point of contact for Client Managers, Staffing Suppliers, Temporary Resources and Atrium. The MSP Manager will manage all aspects of Client’s contingent workforce, including business relationship development, oversight of the full temporary worker requisition lifecycle (recruitment, selection, and day-to-day support of management), enforce risk mitigation by way of Manager education and ensuring Program adoption through training and strategic meetings with Client Managers, Stakeholders and Business Partners. A qualified Candidate must be excellent at building relationships, while remaining organized and offer excellent multi-tasking and superior written/verbal skills to ensure time management and partnership as an on-site/offsite Program team.

Responsibilities of the MSP Program Manager:

Serve as the primary point of Program escalation Understand the detailed nuances of the MSP service offerings and operational procedures

Establish and maintain a professional working relationship with Client contacts, which adds credibility and positive perception of Atrium — imperative for the success of the Atrium MSP

Work closely with various Atrium and Client (Management, HR, Finance, others) Stakeholders and Staffing Suppliers to build strong professional relationships which contribute to overall Program adoption, development, and success

Participate in Client calls related to various Program engagement requests, including but not limited to Temporary Resource onboarding, high-level assignments, technology, billing and more

Build and maintain pipelines of candidates within the Client’s applicant tracking system that aligns with the Client’s needs and anticipated hiring needs while ensuring consistent execution of a recruiting plan to always ensure the right quantity and quality of talent from multiple sources

Manage requisitions for Temporary/Temp to Perm assignments, which will be filled by way of a dedicated recruiter that you will manage, Staffing Supplier submissions or Pre-Identified by Client managers

Temporary Resources presented will require evaluation/screening according to client specific job profiles to ensure Client managers received a high-quality curated slate of resumes

Communicate with Staffing Suppliers to review Client requisitions, provide ongoing feedback, ensure Program engagement/adherence and execution of necessary onboarding tasks

Become familiar with state-specific payroll laws and worker classifications that impact the requisitions and offers made to Temporary Resources; pursue continuing education in these areas to become a subject matter expert

Address and resolve any service or invoice-related concerns or billing discrepancies

Prepare the delivery of Client reporting (weekly, monthly, and annual headcount and attrition reports) to provide ongoing program summaries and business intelligence to Client, create Quarterly Business Reviews and training presentations and support other projects as needed

Troubleshoot Client, Staffing Supplier and Temporary Resource escalations with the assistance of Program Director

Survey all users for program satisfaction and review results to determine actions to improve satisfaction Program Education

Develop and present client training and education materials

Training and education should be conducted in one-on-one meetings, staff meetings, lunch and learns etc.

Complete Training for all new Program users by introducing the MSP, understanding their needs and expectations, and presenting the MSP as a solution

Vendor Management Services (VMS) Management Oversees and maximizes use of VMS technology to ensure optimum, cost-effective, timely and high-quality program performance and results

Train Client and Supplier users to use the VMS tool both in person and virtually

Provide ongoing support to Client & Supplier on VMS tool Provide VMS administration, including documenting requirements, etc.

The ability to work both independently and in a team environment

Travel to the Client site (in Massachusetts) is expected; expectations are still being determined in this area and ongoing consideration for the COVID-19 pandemic is a factor

However, the ideal candidate will be available to travel to the Client site about once a month for 2-3 days each month

Qualifications for the MSP Program Manager:

Experience: has 3+years of experience in an MSP setting and possesses knowledge of HR, Staffing, MSP, VMS, employment law and worker classifications

Communication: can clearly explain the MSP program and instill confidence in Client managers that the Program can support their hiring needs

Empathy: understands how difficult the recruitment/onboarding process can be and steps into the shoes of everyone in the process (Hiring Manager, Supplier, Candidate and Temporary Resource) to demonstrate warmth and understanding towards the respective challenges each may encounter

You are genuinely interested in helping

Curiosity: understands the client’s business, actively listens to those you are supporting and asks effective and meaningful questions

Teacher: loves sharing insights and knowledge and is patient and thoughtful when educating

Goal Oriented: is excited for new challenges and works hard to achieve ambitious goals

Growth: very receptive to feedback and use it to improve rapidly

Delight: constantly think about making client/candidates happy and consistently go the extra mile

Problem Solver: adept at spotting issues and quickly suggest solutions

Diligence: thorough, meticulous, and have astonishing attention to detail

Positivity: warm, upbeat, and energizing and will brighten anyone’s day

Education Requirements:

Bachelor’s degree is required

Benefits:

Atrium Care package available, upon eligibility

You will be successful in this role if you have strong customer service skills, thrive in a team environment, and enjoy contributing to the bigger picture. You will have to manage your time effectively, be detail oriented, a critical thinker, and be a problem solver. You will be on the front lines providing excellent customer service. We understand finding a role that aligns with your passions can be hard and finding the right company is even harder. If the description above matches what you are looking for, we would love to talk more to help you determine if our company is the right choice for you.

As a woman owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.