Help Desk Analyst-Remote Services

TeamLogic IT (PA)

Newtown Pennsylvania

United States

Customer Service / Call Center
(No Timezone Provided)

Come and join a 10-year-old, Fastest Growing, IT Managed Services Company in the Greater Philadelphia. We are actively hiring, even in the COVID environment. We have open positions for Sales Managers positions at various level throughout the organization in the Greater Philadelphia and New Jersey area.

Must have prior experience of Inside Sales in the SMB space.

About the Company:

At Team logic IT, we provide comprehensive IT Managed services along with premier customer support. We take the worry out of technology by providing the knowledge and skills to keep operations humming along; and we do it one-on-one, side-by-side every step of the way. We don’t just fix things; we evaluate current and future needs and deliver the best solution for organizations' processes and objectives. We are the fastest growing and the largest Master Franchisee in the Team logic network of 200 locations. We manage 11 territories in the network.

 Our Motto is simple yet powerful:

MAKE FANS OUT OF OUR CLIENTS

MAKE FANS OUT OF OUR VENDORS

MAKE FANS OUT OF EACH OTHER

 We pride ourselves in creating a family-oriented culture and creating a career path for every employee. We invest all our energy in making sure that you achieve your career goals. We are proud of our Glassdoor Review of 5.0 of employee testimonials. 

Check it out yourself. 

https://www.glassdoor.com/Reviews/TeamLogic-IT-Newtown-Reviews-EI_IE222125.0,12_IL.13,20_IC1152654.htm

Company Website: https://www.teamlogicit.com/

 Position Name- HELPDESK  ENGINEER

Job Location: -REMOTE WORKING  

Job Description

Help Desk Candidates must be versed in basic Server Configuration Methods including Stand alone and Virtualized Environments, Support of WAN and LAN networks, Backups, Email Systems (Exchange, Cloud and Others) Disaster Recovery, Business Continuity Planning, Desktop Configuration, Support and Troubleshooting. Excellent Verbal and Writing Skills are a must. Experience with Apple products and EMR systems is not required, but would be helpful.

The successful candidate will be able to look at simple and complex network environments to troubleshoot any number of problems including, but not limited to, firewall issues, Windows Active Directory complexities, domain namespace blacklisting, printer issues, email delivery problems, backup issues, virtualized system errors, various compliance issues and other problems.

The successful candidate will also demonstrate excellent customer service skills as well as technical excellence in all communications, whether client facing or internally.

There is a strong focus on Windows Technologies, Datto, Acronis Backup & Recovery Products,VMWare Virtualization, Sophos and Cisco Firewalls , VPN Connectivity, Dell Systems. Other technologies and hardware are also supported.

Responsibilities include:

  • Troubleshooting network and server problems
  • Troubleshooting desktop device problems
  • Trouble ticket generation and ownership
  • Escalation of Tier 1-2 incidents to resolution
  • Systems monitoring and analysis
  • Responsibility for low- high priority calls at all severity levels
  • Problem Management (determining permanent solutions to unique or chronic problems)
  • Documenting resolutions and contributing to internal knowledge-base

Skill Requirements:

  • Maintains cooperative working relationships with staff members; a good team player
  • Detail oriented and organized
  • Excellent written and oral communication skills
  • Ability to take and provide direction
  • Excellent troubleshooting and customer service skills
  • Familiar with IT Service Management concepts, practices, and procedures

Technical requirements:

  • 3 + years troubleshooting networks
  • 3 + years hands on experience diagnosing and resolving TCP/IP, DNS, DHCP, and VPN issues
  • 3 + years working knowledge of Microsoft Windows, operating systems.
  • Working experience in a Managed Services Provider
  • Technical certifications

Benefit

50k - 65k base salary based on skills + Monthly Revenue Share ($600 - $1000/month) + Annual Profit Share ($2000 - $7000) + $80/month cell phone allowance + 401K with 4% match + Free Healthcare for Employee

 

 

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Help Desk Analyst-Remote Services

TeamLogic IT (PA)

Newtown Pennsylvania

United States

Customer Service / Call Center

(No Timezone Provided)

Come and join a 10-year-old, Fastest Growing, IT Managed Services Company in the Greater Philadelphia. We are actively hiring, even in the COVID environment. We have open positions for Sales Managers positions at various level throughout the organization in the Greater Philadelphia and New Jersey area.

Must have prior experience of Inside Sales in the SMB space.

About the Company:

At Team logic IT, we provide comprehensive IT Managed services along with premier customer support. We take the worry out of technology by providing the knowledge and skills to keep operations humming along; and we do it one-on-one, side-by-side every step of the way. We don’t just fix things; we evaluate current and future needs and deliver the best solution for organizations' processes and objectives. We are the fastest growing and the largest Master Franchisee in the Team logic network of 200 locations. We manage 11 territories in the network.

 Our Motto is simple yet powerful:

MAKE FANS OUT OF OUR CLIENTS

MAKE FANS OUT OF OUR VENDORS

MAKE FANS OUT OF EACH OTHER

 We pride ourselves in creating a family-oriented culture and creating a career path for every employee. We invest all our energy in making sure that you achieve your career goals. We are proud of our Glassdoor Review of 5.0 of employee testimonials. 

Check it out yourself. 

https://www.glassdoor.com/Reviews/TeamLogic-IT-Newtown-Reviews-EI_IE222125.0,12_IL.13,20_IC1152654.htm

Company Website: https://www.teamlogicit.com/

 Position Name- HELPDESK  ENGINEER

Job Location: -REMOTE WORKING  

Job Description

Help Desk Candidates must be versed in basic Server Configuration Methods including Stand alone and Virtualized Environments, Support of WAN and LAN networks, Backups, Email Systems (Exchange, Cloud and Others) Disaster Recovery, Business Continuity Planning, Desktop Configuration, Support and Troubleshooting. Excellent Verbal and Writing Skills are a must. Experience with Apple products and EMR systems is not required, but would be helpful.

The successful candidate will be able to look at simple and complex network environments to troubleshoot any number of problems including, but not limited to, firewall issues, Windows Active Directory complexities, domain namespace blacklisting, printer issues, email delivery problems, backup issues, virtualized system errors, various compliance issues and other problems.

The successful candidate will also demonstrate excellent customer service skills as well as technical excellence in all communications, whether client facing or internally.

There is a strong focus on Windows Technologies, Datto, Acronis Backup & Recovery Products,VMWare Virtualization, Sophos and Cisco Firewalls , VPN Connectivity, Dell Systems. Other technologies and hardware are also supported.

Responsibilities include:

  • Troubleshooting network and server problems
  • Troubleshooting desktop device problems
  • Trouble ticket generation and ownership
  • Escalation of Tier 1-2 incidents to resolution
  • Systems monitoring and analysis
  • Responsibility for low- high priority calls at all severity levels
  • Problem Management (determining permanent solutions to unique or chronic problems)
  • Documenting resolutions and contributing to internal knowledge-base

Skill Requirements:

  • Maintains cooperative working relationships with staff members; a good team player
  • Detail oriented and organized
  • Excellent written and oral communication skills
  • Ability to take and provide direction
  • Excellent troubleshooting and customer service skills
  • Familiar with IT Service Management concepts, practices, and procedures

Technical requirements:

  • 3 + years troubleshooting networks
  • 3 + years hands on experience diagnosing and resolving TCP/IP, DNS, DHCP, and VPN issues
  • 3 + years working knowledge of Microsoft Windows, operating systems.
  • Working experience in a Managed Services Provider
  • Technical certifications

Benefit

50k - 65k base salary based on skills + Monthly Revenue Share ($600 - $1000/month) + Annual Profit Share ($2000 - $7000) + $80/month cell phone allowance + 401K with 4% match + Free Healthcare for Employee

 

 

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