Program Eligibility Specialist-Remote

Full-Time Call Center Eligibility Specialist. Position Pays $14.50/hr. Remote train and work. Will revert to an onsite position in London KY in the future. Call center hours are 9:00am EST until 9:00pm EST 7 days a week. A typical work week will be 8 hours a day, 5 days a week, and will include either a Saturday or Sunday. Must reside within 50 miles of the London, KY Conduent site (1084 South Laurel Road London, KY 40741). Requirements: Must be at least 18 years of age. At least a high school diploma or GED. Must pass a criminal background screening. Starting Pay at $14.50 per hour with step increases based on uptraining. Job Description: Performs business support or technical work, using data organizing and coordination skills.Performs tasks based on established procedures.Ability to perform in an analytical and operational process.Entry-level position with limited requirements for licenses, training, and certifications.Applies experience and skills to complete assigned work.Works within established procedures and practices.Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.Performs routine call center activities concerning business products and services.Gathers all necessary information to update the database.Escalates issues to senior levels, based on complaints or concerns.Explains company policies to customers.Performs other duties as assigned.Complies with all policies and standards.