About the Role
Houzz is looking for talented Client Onboarding Specialists to join our team. As a Client Onboarding Specialist, you will be part of the support team for Houzz Professionals from across the U.S and Canada who have invested into our paid advertising and manage solution, Houzz Pro. Your job is to onboard each professional as quickly as possible, get them engaged and using our product, and set them up for success in the first 90 days of their program. Upon their “Graduation”, the professionals will be reassigned to a dedicated team of Client Success Managers to continue managing their account.
During these calls you are expected to thoroughly engage each customer in Houzz Pro, optimize their profile with creative improvements, and provide solutions to enhance program performance. You need to be comfortable promoting and educating on the benefits of a creative and directional advertising program as well as manage software.
The ideal candidate has a pleasant, business oriented personality, is a hard worker and very tech savvy. You must be relationship oriented and put a high value on customer service. You thrive in a fun and competitive, yet team oriented environment.
__________________
What You’ll Do
Onboard Houzz Pro customers and engage them in the software as quickly as possible
Schedule recurring follow up calls to drive adoption and increase likelihood of retention
Answer questions on program performance and functionality
Foster program value and advance a positive program experience
Thoughtfully defend the program when concerns arise and collect payment for customers that may go into decline
Meet minimum quantitative and qualitative account improvement objectives
Provide superior customer service, contribute to a positive work environment, and embody the Houzz culture
Escalate client cases to appropriate contacts as required
Ad Hoc responsibilities as required
At a Minimum, We’d Like You to Have
At least 6 months to 2 years of inside sales or customer service experience
Focus on selling and managing intangibles is preferred (i.e. advertising, financial services, business services...)
Ideally, You'll Also Have
Tech-savviness- able to cogently conduct presentations virtually using assorted platforms and troubleshoot when complications arise
Organizational Skills- able to work efficiently through a high volume of requests in a fast-paced environment
Tenacity to exceed monthly objectives
Excellent written and verbal communication skills
Team oriented mindset
High achievement in previous role
Excellent references from managers to whom you have reported to
Ability to work effectively in a fast paced environment
Detail and task oriented
__________________
Be Who You Are and Do What You Love at Houzz
We’re a Family
At Houzz, we strive to create and foster a strong family environment in our workplace. We collaborate to accomplish our goals, always working as a team. We aim to build a culture of inclusion — celebrating and leveraging our differences for the betterment of one another, our products and our community.
Houzz team members come from many backgrounds and bring diverse experiences to the company. We take pride in making each person feel at home.
We Build the Future
Join Houzz in revolutionizing the home remodeling and design industry and have an impact on our community of more than 65 million homeowners and home design enthusiasts who use our platform and the 2.5 million-plus home professionals around the world who grow and manage their business with Houzz Pro. Houzz has been named one of the most innovative companies in the world by CNBC and others, and is backed by top venture capitalists. At Houzz, you can help drive the future of an industry worth over $1 trillion in the U.S. and Europe alone.
We Make Things Happen
Our team members play a key role in guiding the direction of our company and are able to work across multiple groups to implement fresh ideas that allow Houzz to be the industry leader. If you are interested in applying your passion to create products that will transform the lives of millions of people who are designing, remodeling and decorating their homes, welcome to Houzz.
Benefits & Perks
Compensation is a combination of base salary and commission
Excellent benefits package (Start day 1)
PTO
Full training & development
Career growth & opportunity
Casual & fun work environment
Healthy work/life balance
Contests & incentives
Houzz is proud to be an Equal Employment Opportunity employer. When applying for a role at Houzz, we guarantee your application will be considered regardless of your sex, race, religion, color, gender, national origin, height or weight, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation.
We embrace and celebrate the value that diversity brings to an organization and understand that diverse backgrounds and different points of view are essential components of helping Houzz in our mission to provide the best experience for home renovation and design. Houzz is committed to fostering an inclusive environment through projects and initiatives such as employee resource groups and diversity workshops.
Houzz celebrates differences and strives to create a comfortable and authentic climate for Houzzers to feel supported, where they are welcomed to think creatively and contribute to innovative ideas, while having the freedom to be themselves and share their lives at work.
Houzz
Utah
United States
Customer Service / Call Center
(No Timezone Provided)
About the Role
Houzz is looking for talented Client Onboarding Specialists to join our team. As a Client Onboarding Specialist, you will be part of the support team for Houzz Professionals from across the U.S and Canada who have invested into our paid advertising and manage solution, Houzz Pro. Your job is to onboard each professional as quickly as possible, get them engaged and using our product, and set them up for success in the first 90 days of their program. Upon their “Graduation”, the professionals will be reassigned to a dedicated team of Client Success Managers to continue managing their account.
During these calls you are expected to thoroughly engage each customer in Houzz Pro, optimize their profile with creative improvements, and provide solutions to enhance program performance. You need to be comfortable promoting and educating on the benefits of a creative and directional advertising program as well as manage software.
The ideal candidate has a pleasant, business oriented personality, is a hard worker and very tech savvy. You must be relationship oriented and put a high value on customer service. You thrive in a fun and competitive, yet team oriented environment.
__________________
What You’ll Do
Onboard Houzz Pro customers and engage them in the software as quickly as possible
Schedule recurring follow up calls to drive adoption and increase likelihood of retention
Answer questions on program performance and functionality
Foster program value and advance a positive program experience
Thoughtfully defend the program when concerns arise and collect payment for customers that may go into decline
Meet minimum quantitative and qualitative account improvement objectives
Provide superior customer service, contribute to a positive work environment, and embody the Houzz culture
Escalate client cases to appropriate contacts as required
Ad Hoc responsibilities as required
At a Minimum, We’d Like You to Have
At least 6 months to 2 years of inside sales or customer service experience
Focus on selling and managing intangibles is preferred (i.e. advertising, financial services, business services...)
Ideally, You'll Also Have
Tech-savviness- able to cogently conduct presentations virtually using assorted platforms and troubleshoot when complications arise
Organizational Skills- able to work efficiently through a high volume of requests in a fast-paced environment
Tenacity to exceed monthly objectives
Excellent written and verbal communication skills
Team oriented mindset
High achievement in previous role
Excellent references from managers to whom you have reported to
Ability to work effectively in a fast paced environment
Detail and task oriented
__________________
Be Who You Are and Do What You Love at Houzz
We’re a Family
At Houzz, we strive to create and foster a strong family environment in our workplace. We collaborate to accomplish our goals, always working as a team. We aim to build a culture of inclusion — celebrating and leveraging our differences for the betterment of one another, our products and our community.
Houzz team members come from many backgrounds and bring diverse experiences to the company. We take pride in making each person feel at home.
We Build the Future
Join Houzz in revolutionizing the home remodeling and design industry and have an impact on our community of more than 65 million homeowners and home design enthusiasts who use our platform and the 2.5 million-plus home professionals around the world who grow and manage their business with Houzz Pro. Houzz has been named one of the most innovative companies in the world by CNBC and others, and is backed by top venture capitalists. At Houzz, you can help drive the future of an industry worth over $1 trillion in the U.S. and Europe alone.
We Make Things Happen
Our team members play a key role in guiding the direction of our company and are able to work across multiple groups to implement fresh ideas that allow Houzz to be the industry leader. If you are interested in applying your passion to create products that will transform the lives of millions of people who are designing, remodeling and decorating their homes, welcome to Houzz.
Benefits & Perks
Compensation is a combination of base salary and commission
Excellent benefits package (Start day 1)
PTO
Full training & development
Career growth & opportunity
Casual & fun work environment
Healthy work/life balance
Contests & incentives
Houzz is proud to be an Equal Employment Opportunity employer. When applying for a role at Houzz, we guarantee your application will be considered regardless of your sex, race, religion, color, gender, national origin, height or weight, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation.
We embrace and celebrate the value that diversity brings to an organization and understand that diverse backgrounds and different points of view are essential components of helping Houzz in our mission to provide the best experience for home renovation and design. Houzz is committed to fostering an inclusive environment through projects and initiatives such as employee resource groups and diversity workshops.
Houzz celebrates differences and strives to create a comfortable and authentic climate for Houzzers to feel supported, where they are welcomed to think creatively and contribute to innovative ideas, while having the freedom to be themselves and share their lives at work.