Business Analyst, User Acceptance Testing (UAT) Analyst - Telecommute

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

The Business Analyst, User Acceptance Testing (UAT) Analyst is accountable for working with UAT Lead, product manager/owners, Operations customers, and IT partners to build user acceptance test plans and test use cases to support complex operational changes. This role will be responsible for understanding business requirements to ensure test use cases demonstrate a deliverable meets quality standard and is ready for field and customer use. Works closely with Operations, Application Development, and IT QA to ensure development and testing efforts are completed and meet all outlined requirements in the implemented solution. Continuously strives to improve efficiency, reduce costs, and ensure compliance with regulations.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Develop and maintain test scripts, using business / IT requirements to ensure system changes meet requirement. Create and present reports defining project progress, status, challenges and solutions
• Evaluate requirements for business need and optimal user experience
• Works well with various departments throughout the company, including Optum operations, product teams, and IT. Provide UAT progress / status to all stakeholders
• Understand the approach, standards, and repeatable processes identified to support UAT Lead, product owners, and business platform operators in building and executing business user acceptance testing plans and use cases across a diverse set of projects; serve as a resource to assist these roles in mobilizing their user acceptance testing plans
• Coach product owners and business platform operators in writing user story acceptance criteria and testing use cases that reflect project requirements to demonstrate a deliverable meets quality standard and is ready for field and customer use
• Coach product owners and business platform operators in best practices for logging defects to support efficient troubleshooting and triaging of issues to drive root cause identification and resolution
• Complete reporting templates to manage, monitor, and support prioritization of defects
• Verify story scope and acceptance criteria have been met by testing the change
• Assist with the SME execution of test scripts and produce documentation of successful or failed results
• Create and maintain a log that tracks defects to resolution
• Participates in enhancements meeting to distinguish between bugs and enhancements and/or escape defects
• Manage defect resolution and document successful test results once they occur

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree in Health Services, Business Administration, or related field; OR equivalent combination of education and work experience in the health care industry
• 2+ years of UAT analyst experience and change management experience
• 2+ years of work experience in a high matrixed corporate setting
• 1+ years of data analysis and/or audit experience within the healthcare industry
• Intermediate level of proficiency working with Microsoft Excel including formulas, calculations, charts, graphs, etc.
• Advanced level of proficiency in tracking, trending and reporting on metrics
• Ability to analyze testing metrics and trends and recommend actions to address areas of concern
• Ability to develop Test Analysis reports and Test Plans for each testing effort

Preferred Qualifications:

• Workforce Management experience
• ServiceNow experience
• Experience or knowledge of the Software Development Lifecycle (SDLC) and/or Agile / SAFe methodologies
• Proven ability to effectively communicate complex information to audiences with varying backgrounds in a variety of formal and informal settings
• Proven ability to analyze information, establish facts, make assumptions, and draw valid conclusions that form the basis of recommendations to the customer
• Demonstrated ability to work effectively as part of a team to solve problems and achieve team goals and objectives

Competencies:

• Business minded and strategic planner with impeccable time management
• Detail oriented with solid analytic skills
• Solid business partner focus
• Ability to prioritize in an environment of rapid change
• Solid organizational and interpersonal skills
• Ability to develop and maintain effective and productive working relationships with all levels of staff
• Solid ability to effectively communicate both verbally and in writing in a manner that clearly and concisely presents information, recommendations, and advice

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Colorado Residents Only: The hourly range for Colorado residents is $25.63 to $45.72. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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