Team Manager - Call Center (Penn Medicine at Home)

University of Pennsylvania Health System

Bala Cynwyd Pennsylvania

United States

Customer Service / Call Center
(No Timezone Provided)

Assume 24 hour accountability for the operation of the designated patient care unit(s). This includes the provision of leadership to improve patient care, enhance professional development and achieve nursing goals.

* Support staff in development of performance and professional growth (clinical or career) to ensure interprofessional model of care; foster staff involvement in initiatives both inside and outside of their team.
* Promote and help maintain efficient patient flow initiatives through facilitation of care coordination activities. Determine gaps in efficiency and work with health care teams to meet goals.
* Share/disseminate research-based clinical interventions and best practices to improve patient care and achieve cost savings. Ensure rapid and effective implementation of best practices. Participate in promotion and coordination of research-based practices that foster improved methods of patient care and practices.
* Represent the interest of PMAH in the served community; support clinical participation in community outreach and collaborate with area schools for clinical experience.
* Develop understanding of revenue and reimbursement in health care. Optimize cost performance/workload management. Develop, review, analyze, and manage budget and financial reports, as appropriate, to achieve budget targets and organization objectives.
* Ensure patient, employee and internal partner satisfaction targets and measures are established and met on a periodic basis.
* Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
* Other duties as assigned to support the unit, department, entity, and health system organization

Team Manager - Call Center (Penn Medicine at Home)

University of Pennsylvania Health System

Bala Cynwyd Pennsylvania

United States

Customer Service / Call Center

(No Timezone Provided)

Assume 24 hour accountability for the operation of the designated patient care unit(s). This includes the provision of leadership to improve patient care, enhance professional development and achieve nursing goals.

* Support staff in development of performance and professional growth (clinical or career) to ensure interprofessional model of care; foster staff involvement in initiatives both inside and outside of their team.
* Promote and help maintain efficient patient flow initiatives through facilitation of care coordination activities. Determine gaps in efficiency and work with health care teams to meet goals.
* Share/disseminate research-based clinical interventions and best practices to improve patient care and achieve cost savings. Ensure rapid and effective implementation of best practices. Participate in promotion and coordination of research-based practices that foster improved methods of patient care and practices.
* Represent the interest of PMAH in the served community; support clinical participation in community outreach and collaborate with area schools for clinical experience.
* Develop understanding of revenue and reimbursement in health care. Optimize cost performance/workload management. Develop, review, analyze, and manage budget and financial reports, as appropriate, to achieve budget targets and organization objectives.
* Ensure patient, employee and internal partner satisfaction targets and measures are established and met on a periodic basis.
* Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
* Other duties as assigned to support the unit, department, entity, and health system organization