[Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Health insurance for you and your family covered 100% - As a Customer Support Analyst you'll: Identify, respond to, and resolve issues and questions raised by Standard Metrics' customers and founders via incoming live chat and email inquiries; Help customers and founders with day-to-day platform usage, answering questions, and troubleshooting unexpected issues; Conduct client trainings and ad hoc screen shares to ensure customers are able to manage Standard Metrics themselves; Assist with product documentation to enhance the Help Center, including the creation of self-serve tutorials...Hiring Fast >>
Standard Metrics
Georgetown Kentucky
United States
Customer Service / Call Center
(No Timezone Provided)
[Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Health insurance for you and your family covered 100% - As a Customer Support Analyst you'll: Identify, respond to, and resolve issues and questions raised by Standard Metrics' customers and founders via incoming live chat and email inquiries; Help customers and founders with day-to-day platform usage, answering questions, and troubleshooting unexpected issues; Conduct client trainings and ad hoc screen shares to ensure customers are able to manage Standard Metrics themselves; Assist with product documentation to enhance the Help Center, including the creation of self-serve tutorials...Hiring Fast >>